Drayton Wiser Smart Thermostat Heating and Hot Water Control Kit – Works with Amazon Alexa, Google Home, IFTTT
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App controlThe Wiser app takes your heating to the next level of smart. With winter on the way comfort is key. Save up to 50% on your energy usage and maximise comfort by controlling your heating and hot water on your phone. | Insights and Heat ReportInsights help you to make wiser decisions when it comes to controlling your home heating. The Heat Report lets you see exactly what your system is up to – anytime, anywhere. Helping you to save energy. | Energy savingsOver 80% of a home’s energy consumption is used for heating and hot water, so when it comes to heating your home, Wiser will have a big impact on your energy usage. Wiser smart heating controls could save you almost 50% on your energy usage. |
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Smart speaker compatible“Alexa, turn off the heating in the kitchen” Connect your Wiser Thermostat to Amazon Alexa or the Google Assistant to enhance control and comfort. Use voice commands to check the status of rooms and make simple changes to your system. | IFTTT compatibleIFTTT automates your heating using geofencing, turning it off when all members of the household leave home, whether it’s for a day or for a fortnight. You’ll never need to think about turning the heating on or off again while you’re home’s empty, just sit back and enjoy saving more energy and money with Wiser. | Wiser smart modesFeel warm and cosy exactly when you want to be in Comfort Mode; let the system turn off the heating at the best time in Eco Mode; and instantly reduce all setpoints while you’re away to avoid over-heating an empty home, using Away Mode. |
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| Boiler Type | Combi | Conventional (boiler with separate hot water tank) | Combi or Conventional with two heating zones | Combi | Conventional (boiler with separate hot water tank) |
| Heating and Hot Water? | Heating control | Heating and hot water control | Heating and hot water control with two heating zones | Heating control | Heating and hot water control |
| Radiator Thermostats Included? | ✓ | ✓ | |||
| Can I add Radiator Thermostats & Smart Plugs? | ✓ | ✓ | ✓ | ✓ | ✓ |
| Compatible with Amazon Alexa, Google Assistant & IFTTT? | ✓ | ✓ | ✓ | ✓ | ✓ |
| Energy Saving Smart Modes? | ✓ | ✓ | ✓ | ✓ | ✓ |
| Easy to install? | ✓ | ✓ | ✓ | ✓ | ✓ |
| Weight: | 400 g |
| Size: | Thermostat 2 Heating and Hot Water |
| Dimensions: | 7 x 9.3 x 15 cm; 400 Grams |
| Model: | WT724R9K0902 |
| Part: | WT724R9K0902 |
| Colour: | Sandstone Fabric |
| Pack Quantity: | 7 |
| Batteries Required: | Yes |
| Batteries Included: | Alkaline |
| Manufacture: | Drayton by Schneider Electric |
| Colour: | Sandstone Fabric |
| Quantity: | 7 |
| Size: | Thermostat 2 Heating and Hot Water |
Bought to replace an old Honeywell wireless thermostat and relay box (bdr91)
Easy to wire up the new box, simple set up on the app, probably took 10 mins to get going from removing the old one to being able to use the thermostat.
Will see how it goes these next few weeks bit very impressed so far – considering putting their smart trvs onto our radiators to making our system more flexible
Overall is great, easy to install and setup.
Only missing feature is a thermostat connection for the hot water.
I bought my combi kit a long time ago but at long last I now have an excellent plumber who has installed it all to work with my Viessmann Vitodens 100 combi boiler. When I asked my previous plumber to wire it in all he said was ‘I don’t do wiring!’ Note he is my previous plumber.
The instal was not without its problems as I jumped the gun and put the batteries into the room control unit.
WRONG and the result was that it was reluctant to link up with main box next to my boiler.
I called Drayton and in a short time a very skilled and helpful service technician had it all sorted out. I have say that in this day of poor customer service the service provided my Drayton was for me, superb. Thank you.
If you are about to install one of these units please RTFM and obey the instructions.
It has only been in operation for a few days but already I have become familiar with both the remote unit and the app on my iPhone. I fully expect that come the winter I shall become even enamoured with all its many facilities.
All in all I’m pleased I bought it and I am so very pleased with the almost instant and superb help from the Drayton Wiser Support Team
Finally my son has this same setup in his home and it has been working well for almost two years.
Very pleased with this smart heating controller. Installed easily and configuration straightforward – except I had a problem connecting the hub to the cloud. I called tec support – with low expectations – but they were great! picked up after 3rd ring, got straight through to someone who patiently talked me through it and solved the problem. They are also great for advice if you can’t figure out what set of bits you need. highly recommended.
Bought this thermostat so I could control my heating whilst away from home.
Chatted on line with Drayton Support who advised that all I needed to do was; remove my Digistat control box and sit the Wiser Heat Hub R straight on top of the existing backing plate, as wired the same.
Did this and connected to my Mesh WiFi. The Heat Hub R then failed to connect.
Rang Drayton support who advised that I needed to connect using my Sky Router’s 2.4ghz connection.
Reset the Heat Hub R and the system connected 1st time.
Going to add radiator thermostats now.
We have a 2-zone heating system plus hot water. After doing my research and working out exactly where all the wires went, I did the installation myself in a couple of hours. It’s worked pretty-much flawlessly ever since.
A couple of points. If you have a 2-zone heating system (+ hot water = 3 zones), try and buy the 3-zone hub and skip the 2 display thermostats. You don’t need them and you’ll never use them. Buy more TRVs instead. You’ll then be able to control more rooms separately, and that’s what all this is about, getting heat only where it is needed. You’ll be able to add TRV’s to the 2 different heating zones, so that heat is only sent to that one zone, and not the whole house. But the display thermostats almost never get used. I’d send them back if i could.
I will be buying more TRVs as these are what control the radiators and ultimately control the heat to your house.
Overall, really can’t complain. It does that it should with a minimum of fuss, and that’s all you want from your heating control system.
I had a Drayton Life Style programmer, it is a simple swop that’s why I chose it, I had to put a link across to terminals in the junction box as instructed, works fine after a bit of faffing, but Alexa is being a bitch.
This is a good heater / boiler time. I can now switch on the heater using my phone which is very convenient. I asked electrician to have this install for me as I do not want to bother with cable etc. It took him less than 30 minutes. so I guess it must be quite easy. I am pleased with the device. I was hoping the receive will have some display so it doesn’t solely rely on a mobile phone app.
We have had a heating control for a combi boiler operating since October 2021. Easy to fit, pair with wifi and use. But last week the wifi router was changed – out of our control as on a park site in a Lodge. The new system is a mesh network – it will not connect to a mesh network. It will not factory reset and reconnect to the old router as the system is open – no security, yet it did before, it can be controlled via the app while there but no longer have remote access, we also have an issue with connectivity to the new network so all in all a frustrating weeks holiday. Tech support have been very helpful but not found a work round without getting a data dongle on a mobile sim – reception is poor so don’t think it will work.
When we bought our first house we knew we wanted smart heating, but could not afford to buy the other well known brands and have it installed. This was a really good price and looked simple enough to install so we had a go and so glad we did! Neither of us have prior electrical knowledge. We googled a few things and looked at the wiring diagrams and gave it a go.
We have a Main Eco Elite 30 combi boiler, did have a neomitis wireless thermostat and receiver. All we had to do was change the one wire from position 4 to position 2 and sorted – picture showed the wiring before we changed it.
Had heating working immediately and absolutely love it. We will be adding radiator valves to the system in time, but for now we have the one thermostat and it has already saved us so much money easily paying for itself.
Well, I was determined to make it work. All that is required, in my case, is for the hot water to come on whenever the heating comes on. On the Tempus Seven, that mode of operation is selected using a jumper switch. Why that is not a software option in this controller is a mystery. Nevertheless, using the app it’s easy enough to program the hot water schedule to be the same as the heating schedule.
There is no 5/2 schedule mode, only individual day settings. Once you’ve programmed one day, you can easily copy that day’s schedule to other days, so you don’t have to enter everything 7 times.
For manual override, I programmed a “Heating On” Moment that turns both the thermostat and hot water on together, and a “Heating Off” Moment that turns them both off together. With these, I can emulate the Advance mode of the Tempus Seven.
Alexa operation is a little lacking. Alexa can’t see the Moments I programmed so you have to create Routines to operate the thermostat and hot water together. (** See update below **)
Using an Alexa Routine to turn the Heating On: Alexa can set a temperature on the thermostat and turn the hot water on, but the controller turns the heating off again after one hour. This emulates the Boost function of the Tempus Seven. I have not found out how to get the heating to stay on so if that’s what I want I have to use the app instead of Alexa.
Using Alexa to turn the Heating Off: Unfortunately, Alexa cannot turn the thermostat off; it can only adjust the temperature. I created an Alexa Routine to turn the hot water off and turn the thermostat down at the same time. But because the thermostat is not off, my central heating pump keeps running. Not ideal but at least the gas is switched off.
So, Alexa is great when you want to Boost the heating, but to toggle it on or off it’s best to use the app.
So far I’m happy with this controller. It allows me to control the heating remotely, which I couldn’t do before. But with a few software changes it could be perfect:
– I’d like to see a gravity fed mode;
– I’d like Alexa to be able to operate the Moments I created;
– I’d like Alexa to be able to turn the thermostat off;
– I’d like the heating to stay on when Alexa turns it on (On and Boost should be available separately in the Alexa skill).
** UPDATE **
I don’t know if anyone at Drayton saw this review but a week later and the Alexa skill can now see my Moments and I have been able to update my routines to give me proper On, Off and Boost via voice control. Thank you! Rating upped to 5 stars.
Fitting and setup was really easy, and replaced our Center Honeywell EHE0200361 Wireless Thermostat and BDR91 Relay without any modifications to the wiring from our Baxi Duotec combi boiler. See my photos showing the wiring layouts of both old and new.
Drayton being a British company is another big plus for me, I like to support our home grown companies.
Discovered this product while searching for feedback on the Google product, which I had expected to buy. This is much cheaper and after 3 weeks of use in my house seems much more powerful and ideal for my needs. I have 2 separate heating zones plus hot water, each with a motorised valve so bought Kit 3. Temperature control has hugely improved compared to my old mechanical thermostats. It’s too soon to tell if costs have reduced. I would give it 5* if the app was more powerful such as being able to extract data for more detailed analysis. Although it does integrate with smart meters I am unable to have one. I plan to add the radiator valve kits, fortunately I already have Drayton radiator valves so fitting should be very easy. Unfortunately thir pric on Amazon has just increased by 5 so will have to shop around
Does what it says on the box. Bit of an issue with app crashing but overall happy with the purchase.
Initially app was forcing me to touch thermostat as it couldn’t obtain the temperature but now after 1-2 month of use, that issue is gone. App keep loghing me off randomly and fails to launch many times. I just use the basic features but happy with purchase.
The Honeywell system is very nice and gets good reviews, but so does the Drayton at way less than half the price, and can control more zones. It’s a challenge to work out the components of the Honeywell system, and many are not available through Amazon now.
I wanted Alexa control, OpenTherm (though not using it yet), room thermostat and 6 radiator valve heads. The cost for the Honeywell system was about 1050, and the Drayton was 382, BUT on Black Friday I paid 274! It costs more than that just for the Honeywell controller!
Everything is easy to install, the hub comes with the industry standard backplate and cost me less than 50 to replace the old non-standard one; if your system has a standard backplate, you don’t need a plumber or electrician for any of this! Download the Drayton Wiser app, connect the hub, press the setup button, connect to your network, done.
Add the room thermostat, which is simple AND if it is assigned to the same room as radiator thermostats the room thermostat overrides, which makes sense as the temperature near the radiator is warmer.
The radiator thermostats are simple too, connect to network, assign it to a room, allow it to calibrate itself, finished. BUT, be prepared to spend time adjusting the temperature to get it to what feels comfortable where you are in the room, OR buy a room thermostat for every room; I didn’t.
The app is clean and simple and provides some useful analytics that show what you have set the temperature to, and what it achieves by when; there’s an eco mode that predicts when it’s getting near temperature and shuts off a bit before, as the water is still hotter for a while; there’s a comfort mode that will switch on early to achieve the set temperature for the time you set. If you’re a geek, they provide an API so you can write or download programs to extract data and control the system.
So, what’s the benefit of spending the money?
Before, like many, I had a wall mounted room thermostat that turned the boiler on/off, and manual thermostatic radiator valve heads to adjust the temperature in other rooms. The downside of this are many:-
I don’t sit by the wall thermostat, and I now know it’s actually 5C warmer there than where I sit!
The boiler was set at a temperature and was on unless the room thermostat or timer was off. Now, it can come on just to provide heat for the bedroom and bathroom a little before I get up, then mainly the lounge where I am most of the time, and the back bedroom which I don’t use gets a low level of heat at times when the other rooms are up to temperature i.e. a flexible dynamic system.
OpenTherm takes it a stage further and adjusts the boiler water temperature depending on what is required when, saving more energy.
Install was very easy, just swappped the 6 wires from the old system onto the new hub. Pairing the app to the new system was easy and all up and running in less than an hour working slowly with a tea.
Paired with the Alexa which can turn the central heating or hot water on for an hour. The app has a nice amount of data on showing the room temperature over the day, which helps sitting the schedule for the central heating, as well as where you can probably avoid unnecessary heating if you are looking to save a bit of money.
Feel like this system was the right choice after researching all the systems on the market.
Negatives:
– Would be nice to be able to use rechargeable batteries in the TRVs.
– The temp of the room is taken from the TRV which will be warmer than any other part of the room. Unless you have one of the room thermostats assigned to that room. These are expensive (60+) and have a horrible interface and apart from taking temperature and humidity readings are completely redundant. A 4 zigbee environment sensor from Ali Express would be better.
– Option to use wired ethernet on the hub would be good like the European version of the Drayton product. The wifi hardware built in to this unit is ancient.
– Will almost certainly need smart plugs to maintain links around the house. These are also dear.
Positives:
+ Its solid once you sort out the wifi issues, and is dead easy to DIY.
+ Doesn’t require any subscriptions.
+ Third party integration with Home Assistant. – This is fantastic actually.
I purchased the Thermostat and a number of TRV’s, NOTE: don’t fit to all the radiators in your house, you need to keep one radiator uncontrolled as a heat load to allow your boiler to cool down – it wont be on all the time, only for a few minutes after the controlled radiators have reached their temperature – I’m only saying that to save you buying too many TRV’s (although Amazon where great in returning the one that I over-ordered), I also used a Drayton Wiring Centre LWC3 to make my life a bit easier, but you can get away without it.
The installation guides are very clear, and even when I got a bit stuck, the tech support from Drayton was prompt and clear. Drayton even offer a series of You Tube video’s to aid the installation process…combine this with videos from Bosch Worcester and you are on a winning streak.
The app is very easy to use, and although I have yet to compare energy use with previous year, I can immediately tell I am saving energy. Whereas before, the whole house heated needlessly to a comfortable level, as I walk around my house I can tell the “lived in” zones are still comfortable, whilst the spare room is cold and the bedrooms are only heated when we need them…..why was I heating these rooms before??
If all goes well, this system is easy to set up.
After a week of use and a few days where heating is beginning to get called for briefly, I can see temperature control is responsive. Radiators are quiet and they heat up same as they did with the ordinary TRVs.
Some potential downsides.
1) You cannot control the system at all other than via wifi and software. So you could not, for example, turn off the hot water and/or heating manually other than by, switching off power (which in my case is the fused spur in the airing cupboard).
2) The wifi of the hub is weak.
Ping monitoring it, it regularly fails to respond. On two occassions the left LED has came on solid red and the unit was offline. I needed to switch the unit to setup mode and back and wifi connection came up.
3) The iTRVs seem lighweight. Some other reviewers here experience issues with these early on. I hope they last as they will form the bulk of the investment, if you go all out smart with Wiser.
Hopefully it manages to pay for itself with energy savings.
I already had a Drayton controller so it was simply a case of putting the new Wiser unit on the existing backplate.
I tested it in manual mode with the buttons and all was good , hot water and heating
Next I used the App to connect my phone and router – all was easy and worked OK
NOW THE BUT – when I tried to connect the room thermostat it just would not connect. I tried a reset on the room stat but it still would not connect. After over an hour of trying I phoned Drayton Tech Support.
I got through very quickly and spent some time trying to set it up with them but it was powering up but not connecting. As an another attempt to get it connecting I was asked to change the batteries – IT CONNECTED INSTANTLY.
SO THIS IS THE BUT AS EXPLAINED BY TECH SUPPORT – YOU DONT KNOW HOW LONG ITS BEEN ON THE SHELF AND ALTHOUGH THERE WAS ENOUGH POWER IN THE BATTERIES TO BOOT IT UP THERE WAS NOT ENOUGH FOR IT TO CONNECT.
Overall I’m very please with the unit – it works with the App with Alexa and with the room Stat. The only improvement I would ask is it would be nice to have a guide how to use the room stat without having to trawl the net.
This is great literally took 5 minis to install, the app is very easy to use , would definitely recommend