Hotel Chocolat 472756 Velvetiser Hot Chocolate Machine, Grey



The Velvetiser
Imagined by Hotel Chocolat, engineered by Dualit
First we create our recipes, set them into pure chocolate blocks, grate them into gossamer-fine flakes, then seal them into single serve pouches
Barista-grade hot chocolate, at home
Real, grated chocolate. Your choice of dairy milk, plant milk or spring water. Meld into cloud-like luxury velvet, right from your kitchen
The Inventing Room
Our Cambridgeshire Inventing Room is where the magic happens. It’s here that our chocolatiers get creative, experimenting with daring new chocolate recipes and uncompromising ingredients.
It’s Easy
- Make sure your whisk is in place
- Pour your liquid in up to the line
- Add the Hotel Chocolat flakes
- Press the button and let the Velvetiser work its magic

Hotel Chocolat
“I wanted to express the escapist thrill of good chocolate. That’s where the name Hotel Chocolat came from. ‘Chocolat’ sounds like the seductive melt taking place and ‘Hotel’ promises a place to escape to.”
– Angus Thirlwell, CEO and Co-founder
The Story of Hotel Chocolat

Tree to Bar
Hotel Chocolat was founded in 2004 to make people happy. Angus Thirlwell and Peter Harris built it on three unwavering pillars: authenticity, originality and ethics. One of the few chocolate makers to directly grow some of their own cacao, on their eco-conscious cacao farm in the grounds of their Saint Lucia hotel (yes, you can stay there too), they connect the world of sustainable cacao agriculture with the hedonism of top-quality chocolate. This makes them unique in the UK, and gives them an unrivalled understanding of what impacts the taste of their chocolate, right from the growing tree.
In 2006 they bought the 275-year-old Rabot Estate cacao farm in Saint Lucia, now home to the boutique Rabot Hotel. For over a decade they’ve been directly growing some of their own cacao on their organic estate, humbly learning the intricacies of every stage of the bean’s growth and the development of its flavours – from tree to bar – so that they can create chocolate with the best possible taste. In this way, and by working with cacao farmers around the world through their Engaged Ethics programme, they proudly connect the world of sustainable cacao agriculture with the hedonism of luxury chocolate.
The Three Pillars
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OriginalityHotel Chocolat have never played by the rules of what people said chocolate should be. They’ve made their Easter eggs ridiculously thick but snappable. They’ve created the world’s first single-côte chocolate, developed their own chocolate genre, Supermilk, and innovated even further with their drinking chocolate system, the Velvetiser. As well as Nutmilk, their unbelievably vegan chocolate, made without milk and with finely milled hazelnuts. Smooth and mellow, at 45% cacao, Nutmilk was five years in the making and worth every obsessive second. | AuthenticityChocolate starts at the roots of the cacao tree. We’re one of the world’s few chocolate makers to actually grow cocoa, on our beautiful Rabot Estate in Saint Lucia. Connecting cacao-growing with luxury chocolate making and retailing makes us unique in the UK, and gives us an in-depth understanding of the factors that impact the final flavour of our chocolate. | EthicsHotel Chocolat have a deep sense of fairness. They work directly with cacao farmers all over the globe, all of whom deserve respect and a fair deal, and their Engaged Ethics programme continues to transform the lives of many in Ghana and Saint Lucia. For future generations, they’re reducing waste. They use every part of the cacao bean, down to the malty shells in their Salted Caramel Vodka Liqueur. But more than that, they have committed to their Planet Pledge: 100% ethical cacao now, almost there with 100% recyclable packaging and striving for net carbon zero by 2030. |
Weight: | 2.85 kg |
Dimensions: | 28 x 46 x 16 cm; 2.85 Kilograms |
Brand: | Hotel Chocolat |
Model: | 472756 |
Colour: | Grey |
Colour: | Grey |
Went down a treat as birthday gift for wife. Easy to use and looks great.
Definitely a luxury item, makes lovely hot chocolate, love it!
I was sceptical at the price (even on special offer) but this is great. I like the Callebaut hot chocolate better than the official one. Also make a nice frothy coffee in it with coffee powder, half milk and half water.
A great piece of kit can’t believe how many hot chocolates we have had since buying. It’s like heaven in a hot chocolate. The only one bad point is sometimes the lid keep popping off when it warms up. The two cups are great too and the variety of hot chocolate sachets you get are good too to try, we wouldn’t recommend the ginger ones we hated it.
So easy to clean and use great for any hot chocolate fan !!!!
Well engineered and designed. Looks top end and is top end product. Even makes your average cup of coffee velvet smooth.
Amazing machine at first I thought it was just a glorified milk frother.
After using the machine for a few weeks now its worth every penny.chocolate turned up melted.but was rectified quickly
Nice and easy hot chocolate made with granules, either bought in or just buy a bar of chocolate and make your own granules. It’s helped slow down my alcohol intake as rather than drink a ‘few’ beers I look forward to a nice cup of hot chocolate in the evening before bed. Easy to clean too, literally takes 2 minutes.
This machine is amazing, the pack is amazing value especially when you break the items down.
The chocolate pack that comes with this are beautiful addition, its nice to just open the item and be able to use it out of the pack with the chocolate as well, the value is better than if you bought it direct from Hotel Chocolat, the chocolate doesn’t come with it direc
Easy to use and easy to clean. Makes lovely coffee only thing is, it’s ready to drink straight away. Not very hot. I love it though.
Bought on an impulse but I’m glad I did, its silent when it’s working, only takes about 2 mins to make the hot chocolate and it’s simple to clean and maintain. You can use any old hot chocolate powder but the hotel chocolat stuff is lovely. Why not…
How simple and easy to use and the results are great. Best ever hot chocolate… use it also for hot milk with my coffee machine. Very easy to clean too. A lovely looking appliance to add to the kitchen.
Bought for my daughter and son in law for their anniversary and they were delighted with it – currently choosing their favourite kind from the selection provided so they can bulk buy it!
This is the best hot chocolate I’ve ever taste , it’s cream rich taste and flavors are amazing
Bought this as a gift for my partner, she absolutely loves it. Incredibly easy to use, versatile, perfect temperature too. Great investme
eally very pleased. It looks nice, and it tastes lovely . I gave it to my son as a gift. He was very happy
Makes a lovely hot chocolate with both the hotel chocolat sachets and chocolate powder. Have had a lot of use out of this since I bought it and my 2 daughters are very pleased with it. Very easy to clean and looks really nice in my kitchen.
Best thing I ever bought. No exaggeration! Buy buy buy. You’ll never look back.
It was exspensive but my luxury i love it and so do my grandchilden love havig hot chocolate
Amazing bought as a Christmas gift to myself love it and use it everyday
You get what you pay for, yes it’s expensive but so worth it. There is nothing else like this on the market.
Very pricey but makes lovely hot chocolate, the sachets are good too but again very pricey so we use whittards.
Excellent machine – makes delicious chocolate drinks and comes with a variety of flavourings. Well designed and makes a welcome warming smooth chocolate drink on cold days. Thank you.
Excellent and always to use product. You don’t have to spend a fortune on Hotel Chocolate products but can easily use other makes of flaked chocolate
Makes really lovely hot chocolate that is well balanced and has an excellent consistency. Very easy to set up and use.
The only minor caveat would be cleaning the Velvetiser, with some of the chocolate being harder to remove from the whisker.
Overall, really good quality product that I would most definitely recommend.
Using it for Horlicks, ovaltine as well as hotel chocolat.
So easy to use, I have bought 3 more for friends
Bought for my Daughter she loves it very easy to use
Christmas present for two impossible to buy for teenagers they loved it & it gets used daily! Definitely worth the investment.
wife happy to get this item likes it and is easier to make her hot chocolate drinksh
However, we have found that 1 cycle isn’t long enough to heat and blend and have to run it again – sometimes twice more. Having said that, once it’s finished properly the blending is superb and the temperature perfect.
This makes amazing hot chocolate. No more boiling milk in the microwave for me! The sachet selection pack is great as there are lots of different flavours to try, but to be honest it’s cheaper to buy a pot of charbonnel et Walker and use that. It’s the same type flakes as the sachet so fine (in my opinion) to use in the velvetiser. To clean you just fill with soapy water and turn on. It takes 220ml of milk so I freeze pots with that amount in and then just take them out the freezer that morning for an evening treat! You can definitely taste the difference, it’s smoother and frothier.
Makes fabulous hot chocolate. Easy to use & clean. My daughter loves it.
Not cheap for what it is, but then it does a simple thing perfectly, every time, also really easy to clean, fantastic product. Recommend buying the cheaper bulk options for choc though, sachets are mega expensive – even if nice – but they even say that in the ‘paper’ you get with product. Cannot fault. Looking forward to using even more during the winter months
Christmas present for the family – who enjoy hot chocolate. Their first taste of drinks from this machine was incredible! Like drinking silk!! Great results..
OMG, I love it!!! A luxury buy but if you love hot drinks & specifically hot chocolate, this is for you. I gave up chocolate confectionery completely & just treat myself to a hot chocolate once or twice a week. Delicious!!!
Love this machine gives excellent results. Purchased in white but l did like the coppe
Such an amazing piece of kit , as the kids love hot chocolate so much this was a no brainier I can’t wait for them to open it on Christmas Eve and I can’t wait to have a hot chocolate I’ve had one before and it was amazing so easy to use and so quick and it’s the best hot chocolate you’ll every taste
Bought as a present for my wife, who loves it. The supplied hot chocolates cover a wide spectrum, so there’ll be some that you like and some that you don’t, but I can (almost) guarantee that your perfect hot chocolate is in there somewhere. For her it was the milk chocolate and my daughter loves the salted caramel, personally the darker ones are for me, but we all love it. You can even use it with a grated chocolate of your choosing if you want, but most chocolate bars are a little too sweet, so we’re sticking to the Hotel Chocolat ones. Recommended to anyone who loves a smooth hot chocolate.
I love it, and it’s make the Drink warm which ready to drink directly. maybe in Cold country will facing a problem because it’s not making it so hot which will be cold fast for them.
and one more important point, its make the hot chocolate more yummy more than any other way to make a Hot Chocolate.
Bought this as a gift, and is absolutely loved! There are sachets included to begin with, and a voucher inside the box for more. Easy to use and doesn’t look out of place on the kitchen worktop.
Just amazing velvety hot Chocolate . The chocolate bags are chocolate flakes .. really yummy .
Fantastic product. So convenient and makes the most amazing hot chocolate. Buy it!
I’ve got it as a present for the women’s day and was really happy to have it during the quarantine to be able to feel this reach and addictive taste of the hot chocolate. It does amazing job, sooo easy to use and amazingly easy to clean. My favorite flavor is Original and my Husband fell in love with Hazelnut one. It really tastes like directly from the Hotel Chocolate Cafe shop!)
Why didn’t I receive my free box of hot chocolate when I registered my guarantee after being given my unique number?
Really loving this Velvetiser – so easy to use and hot chocolate is just perfect!
Quick and easy to use. Makes beautiful hot chocolate. Kids love it!
I’ve been contemplating one of these since they came out but never had a justification to buy one. However with the isolation, I decided to go for it and am not disappointed! This is super easy to use and tastes amazing! You get a good variety of flavours to try and have ordered more from HC.
Brilliant product makes great hot chocolate replacement sachets are not the cheapest to replenish
Brilliant product makes great hot chocolate replacement sachets are not the cheapest to replenish
Brilliant product makes great hot chocolate replacement sachets are not the cheapest to replenish
Excellent machine and so easy to use. Me and my wife have experimented using different kinds of chocolate. Her personal favourite was Cadbury orange twirl
So so happy.best hot chocolate ever!
Easy to use & easy to clean.
My husband was over the moon with this he loves i
Fantastic product would recommend heat to perfect temp for drinking no need to wait for it to Cool
Best got chocolates ever. So simple to use and also looks good as an appliance.
OMG! If you are on the fence on getting this then dont be. Go ahead and get yourself this beautiful elegant choco maker. Makes the most beautiful decedent chocolate in minutes. It is a little pricey for what it is I have to say but if you like your hot chocolates this is a must.
Taste great especially salted caramel hot chocolate according to recipie
Easy to use. I use Cadbury’s hot chocolate in it. Cheaper than buying hotel chocolate.
Fast, super quality and consistent! If you enjoy hot chocolate this system is an absolute must!!
I love this. It seems like a very expensive whisk, but it’s worth every penny. The hot chocolate it makes is smooth and creamy, perfect temperature (I always put boiling water in the ceramic cup beforehand to avoid heat loss) and saves me money in coffee shop hot chocolate. Some reviews say it’s not hot enough but I disagree, it’s just right for drinking. The machine itself looks great – I have the copper one and I would highly recommend. I use the 70% chocolate but the milky 50% is really good too.
Bought this for my wife for Christmas. It’s very straight forward to use and makes fantastic hot chocolate.
It makes a hot chocalate easily, would have liked it just a bit more creamie
Don’t usually write reviews but wanted to say this is great & a great amazon price !
Ok it’s pricier than others on the market, however it’s a beautiful piece of machinery to both use and look at. And the accompanying cups are exquisite. It’s fast, easy to use. Works with other non Hotel Chocolat chocolate (as well as non dairy milks), and people will talk about it.
I like to whisk the chocolate twice to get it extra creamy. My nephews, who are notoriously fussy, loved the hot chocolate so that’s a Seal of Approval right there
Must have, we enjoy ours and wished we got one earlie
Must have, we enjoy ours and wished we got one earlie
Must have, we enjoy ours and wished we got one earlie
I bought this product for my Mum & Dad for Christmas and they absolutely love it and have told me its really easy to use
Fantastic hot chocolate maker. Made the Girl
Friend extremely happy and now those winter hot chocolates are made with zero effort.
The included chocolates have all gone down very well and although a bit pricey to replace, I am told are worth every penny spent.
Easiest hot chocolate i have ever made, Tastes so good
Bought as a gift for my partner. Used it regularly. Love the taste. Proper chocolate instead of pure sugar with a hint of cocoa. Really easy to clean. You pay for what you get. Looks great also.
Easy to use lovely chocolate can grate chocolate bars and use in it but I think it’s a tad expensive but worth it if ya going to use it just brought another for a friend
Yes it’s overpriced, yes it’s simple. But it is a good present. The included sachets make a “heavy” chocolate, so you may be better buying the 90g container and varying the amount yourself to taste.
Amazing quality product!! Delicious hot chocolate that we can’t get enough of. We especially like the salted caramel hog chocolate. Would definitely recommend for anyone to buy!!
I’m not a milk drinker but I do love the frothy milky hot chocolate that the velvetiser produces and the different flavours available to try. Highly recommend this gorgeous looking gadget. Takes pride of place on the worktop.
Makes absolutely amazing hot chocolate. We’ve used Hotel Chocolat’s own got chocolate but we’ve tried (successfully) grating down different flavours of Lindor chocolate and they have come out just as delicious. Bought as a Christmas present for my partner (admittedly for me too but won’t tell him that) and he has said it’s the best gift he’s ever gotten.
If you like hot chocolate then buy it, enough said!
Bought this as a gift for Christmas everyone that has tried it loves i
There’s nothing I dislike other than the price! Don’t get me wrong it’s 100% worth the money as it’s the best hot chocolate I’ve ever tasted…….but I like them so damn much that it’s a new expensive luxury as I can’t stop drinking them!!! Perfect product for any hot chocolate lover! Super easy to use and clean!!
I love it! Nicely packaged, compact enough to keep on your worktop
Makes hot choc at the perfect temperature to drink. Easy to clean. Perfect.
Christmas from my husband (and grandchildren, who get as much pleasure out of it as I do!) What’s not to like
It is what it is makes lovely hot chocolate just hard to choose which chocolate mix I like the mos
Best hot chocolate ever. Be warned though – you will be one addicted lol. Amazing.
Thought it seemed expensive but a quality product that I’m sure will last so glad I purchased. Very fast delivery. Ordered in the morning and receive on the same day
Bought as an 18th birthday present
My daughter loves this
Well
Made and the copper colour is amazing
Bought as an 18th birthday present
My daughter loves this
Well
Made and the copper colour is amazing
Bought as an 18th birthday present
My daughter loves this
Well
Made and the copper colour is amazing
needs to go 30s in microwave afterwards to increase drink temp.