Hotel Chocolat 472756 Velvetiser Hot Chocolate Machine, Grey



The Velvetiser
Imagined by Hotel Chocolat, engineered by Dualit
First we create our recipes, set them into pure chocolate blocks, grate them into gossamer-fine flakes, then seal them into single serve pouches
Barista-grade hot chocolate, at home
Real, grated chocolate. Your choice of dairy milk, plant milk or spring water. Meld into cloud-like luxury velvet, right from your kitchen
The Inventing Room
Our Cambridgeshire Inventing Room is where the magic happens. It’s here that our chocolatiers get creative, experimenting with daring new chocolate recipes and uncompromising ingredients.
It’s Easy
- Make sure your whisk is in place
- Pour your liquid in up to the line
- Add the Hotel Chocolat flakes
- Press the button and let the Velvetiser work its magic

Hotel Chocolat
“I wanted to express the escapist thrill of good chocolate. That’s where the name Hotel Chocolat came from. ‘Chocolat’ sounds like the seductive melt taking place and ‘Hotel’ promises a place to escape to.”
– Angus Thirlwell, CEO and Co-founder
The Story of Hotel Chocolat

Tree to Bar
Hotel Chocolat was founded in 2004 to make people happy. Angus Thirlwell and Peter Harris built it on three unwavering pillars: authenticity, originality and ethics. One of the few chocolate makers to directly grow some of their own cacao, on their eco-conscious cacao farm in the grounds of their Saint Lucia hotel (yes, you can stay there too), they connect the world of sustainable cacao agriculture with the hedonism of top-quality chocolate. This makes them unique in the UK, and gives them an unrivalled understanding of what impacts the taste of their chocolate, right from the growing tree.
In 2006 they bought the 275-year-old Rabot Estate cacao farm in Saint Lucia, now home to the boutique Rabot Hotel. For over a decade they’ve been directly growing some of their own cacao on their organic estate, humbly learning the intricacies of every stage of the bean’s growth and the development of its flavours – from tree to bar – so that they can create chocolate with the best possible taste. In this way, and by working with cacao farmers around the world through their Engaged Ethics programme, they proudly connect the world of sustainable cacao agriculture with the hedonism of luxury chocolate.
The Three Pillars
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OriginalityHotel Chocolat have never played by the rules of what people said chocolate should be. They’ve made their Easter eggs ridiculously thick but snappable. They’ve created the world’s first single-côte chocolate, developed their own chocolate genre, Supermilk, and innovated even further with their drinking chocolate system, the Velvetiser. As well as Nutmilk, their unbelievably vegan chocolate, made without milk and with finely milled hazelnuts. Smooth and mellow, at 45% cacao, Nutmilk was five years in the making and worth every obsessive second. | AuthenticityChocolate starts at the roots of the cacao tree. We’re one of the world’s few chocolate makers to actually grow cocoa, on our beautiful Rabot Estate in Saint Lucia. Connecting cacao-growing with luxury chocolate making and retailing makes us unique in the UK, and gives us an in-depth understanding of the factors that impact the final flavour of our chocolate. | EthicsHotel Chocolat have a deep sense of fairness. They work directly with cacao farmers all over the globe, all of whom deserve respect and a fair deal, and their Engaged Ethics programme continues to transform the lives of many in Ghana and Saint Lucia. For future generations, they’re reducing waste. They use every part of the cacao bean, down to the malty shells in their Salted Caramel Vodka Liqueur. But more than that, they have committed to their Planet Pledge: 100% ethical cacao now, almost there with 100% recyclable packaging and striving for net carbon zero by 2030. |
Weight: | 2.85 kg |
Dimensions: | 28 x 46 x 16 cm; 2.85 Kilograms |
Brand: | Hotel Chocolat |
Model: | 472756 |
Colour: | Grey |
Colour: | Grey |
The velvetiser is a must buy for hot chocolate lovers!!!
Bought as a Xmas present for my wife and she loves it. Simple to use and clean. The samples it comes with are delicious especially the salted caramel The cups are good quality too. Highly recommend
Very nice chocolate which is super quick and easy to make
Dithered for the past couple of years buying one.
Eventually caved in and bought one.
Used to use Cadbury’s hot chocolate (prob like most other people) and decided to upgrade.
Have no regrets – makes great hot chocolate – and you get different flavours.
This is like going from freeze dried instant coffee (which tastes like volcanic ash to me) to proper filter coffee – you can’t go back!
Once you try HC made in the Velvetiser you’ll realise you can’t go back to the old stuff.
Favourite flavours are the 70% HC (not too dark and not too milky), caramel and the mint.
If you’re lucky enough to have a Hotel Chocolat store beside you (mine is 10 mins away) I look out for packs with 50% off as the sale by date is the current month.
All in all this is a great buy and would make a perfect gift.
Fantastic to have a proper hot chocolate before bed.
Makes the most creamy hot chocolate easy to use good weight and package well
I do like a hot chocolate on an evening and after much deliberation, because of price, took the plunge and bought one. I suppose it is a luxury purchase but in my view worth every penny. The unit itself is well made and feels a quality item when you handle it, but the main reason I like it so much is the quality of the hot chocolate. Don’t be fooled that this just makes regular hot chocolate that you can make in a pan, it doesn’t. The quality of the drink is second to none, it simply makes a hot chocolate at home that I have never been able to achieve. They call it a Velvetiser for a reason, it really is as smooth as velvet and tastes so luxurious. There is a great range of flavours, something for everyone and if like me you like hot chocolate you will not be disappointed. Just buy one and treat yourself.
Brought as a gift and its been used most evenings so far with no issues. Makes a really nice hot chocolate
Bought as a gift for son. He loves this appliance. He says it looks good in his kitchen; he hasn’t complained about cleaning it, so it must be easy to clean.
I bought this for my wife as a xmas present. It was received very well indeed. Brownie points for me.
I bought this as a present for my daughter. She loves it and uses it every day. Easy to use and clean and looks stunning on the work top.
I have had one for a year and a half. The inside is starting g to peel away
So easy to use and clean. A must for all chocolate fans
The nicest hot chocolate I’ve ever had. Also use it to make frothy milk for my coffee. Delicious.
Warm the cups first and your hot chocolate will be perfick!
Easy to use it was my gift but could’nt get near it for the rest of the family using i
If you like hot chocolate this is a must! Works well with most types of chocolate powders too, and if you want the drink slightly hotter, warm the cup before adding your perfectly blended smooth hot chocolate
I debated whether to treat myself to a Hotel Chocolat Velvetizer but I am so glad I did. It is a great bit of kit. It is ideal for an older person as it so simple to use, easy to clean and makes an indulgent, nourishing hot drink in a couple of minutes. As a bonus it actually comes with easy to follow instructions.
Does What it says on the tin and also makes nice coffee
It’s lovely and it does mix well but it’s not hot enough. Have to put it into the microwave for a minute to heat it properly
I bought this for my mum for Christmas as this was pretty much all she asked for. She thinks it’s the best thing since sliced bread. She said that it makes an incredible hot chocolate. I’ve yet to be offered one!
If you drink a lot of hot milk/ hot chocolate, this is a great device and looks smart on the kitchen work top. It is fairly expensive but my kids drink
More milk/oat milk with this as it’s theirs to use and a bit Novel for them.
Absolutely fantastic product makes perfect hot chocolate barista style.
It is a little more expensive than others on the market but honestly worth every penny .
I’ve see some reviews that say the chocolate is only warm but it is designed to make it to the perfect temperature to fully appreciate the the flavour.
Come with a mixed box of flavored chocolate mint,dark /Milk , chilli ect or use your favourite chocolate .
Must have for any hot chocolate lover .
One of those “Oh god what can I buy her this year” purchases! It was/is a hit.
I love this machine,it is so easy to use and clean even a child could manage it,and the most delicious hot chocolate you could wish for.
Thank you ,J S
Love this makes yummy hot chocolate. Looks well on side in kitchen, easy to use & clean. They are pricey but do make lovely hot chocolate. You can use the hotel chocolate sachets or other products
Easy to use, delicious, nice little luxury. Makes one cup at a time. Tip, warm the mug with hot water while it’s blending so it’s nice and hot when you pour the hot choc. Will be trying out the cocktail suggestions with this velvetiser too!
Love this. Was a bit wary but delighted now. The tastiest hot choc you can imagine. Whether using their own make or another tastes amazing. Really delighted.
Bought this on a whim as a family gift and we all love it. It makes a lovely coffee too !
So many different flavours if chocolate to buy and mixes the powder as well as flakes
Love the colour price a bit steep but makes great hot chocolate would recommend
Great machine that makes perfect hot chocolate, what more needs to be said!
Arrived promptly, so easy to use and it cleaning takes seconds. Saves time on waiting for saucepans of milk to boil and time on washing up!
The perfect hot chocolate is blended really well and tastes lovely from this machine.
Ours came with 2 mugs and a selection of 10 instants.
Would recommend and wish I’d bought it sooner.
Wanted one for ages, got it for the wife and I use it more than her, don’t need to buy the expensive hot chocolate, just smash up/grate 35g of your fav chocolate bar and job done.
Really easy to use. This is the best hot chocolate I have ever tasted.
Would thoroughly recommend buying a Velvetiser. Money well spent.
My wife was delighted with the Velvetiser I bought her for Christmas and, likewise, my daughter, son-in-law and grandchildren who we spent Christmas with. It was great to receive the box of trial sachets, in addition to the two lovely mugs, that were included in the pack. The chile and the ginger offerings were considered to be quite strong (so be aware) but the others were very nice, including the mint flavoured chocolate.
Makes super smooth hot chocolate just at right temperature to drink straight away. Easy to clea
its lovely comes out just the right temperature to drink straight away. a winne
This is a game changer. Very handsome piece of equipment that makes the best hot chocolates ever.
Can even be used to warm milk for coffees (with a smooth froth on top).
And I’ve worked as a barista for years so I know good milk when I see it.
Very easy to use and clean.
All very easy to use though a lot of money for a simple process AND we didnt have any sachets in our box. DISSAPPOINTED at that !!! Someone must have taken them out before sending to us ?????
There is no doubting that this has some pretty basic functionality and really what makes the hot chocolate better than most is the quality of the Hotel Chocolat hot chocolate itself and the fact you create/use warm milk rather than water, which for some reason most people don’t. It does what it says it will though and for my wife, who this was a present for, it’s very easy to use and clean so it’s a winner.
Brought this for a Christmas present for my wife. She absolutely adores it. So easy to use, just add milk up to the white line inside, add chocolate to taste, seal the lid and press the button and relax. Does all the work for you, blends heats and smoothes the mix to a perfect velvet cup of hot chocolate. Easy to clean too, non stick coating inside, so just swill it out with water and then literally a quick effortless wipe around inside for two seconds with a kitchen towel or wipe and it’s clean and blemish free, really easy. Only downside is the chocolate to buy from hotel Chocolat is expensive 21 for 3 pouches with 7 cups max from each pouch. You can use cadburys or aero powdered chocolate, 3 average a tin, where you can get around 9-10 cups or so from this, but hotel Chocolat ones are nicer as made from pure chocolate flakes, but cadburys drinking chocolate tastes the next best it really is so nice. My wife is an NHS nurse and comes home stressed most days working through the pandemic, but she loves coming home to this and making herself a hot chocolate after a hard stressful shift. I love it too, when I can get to use it as my wife always is, so that’s a good thing as shows how nice the drinks are. You won’t be disappointed trust me, no hassle and blends it so well you get no bits at bottom of the nice porcelain mugs you get with it too.
This was a present for my daughter, she loves it and it makes beautiful hot chocolate
Bought this as a gift for my partner and it is such a luxurious hot chocolate machine! The white mugs are also classy and it smooths the liquid to perfection!
We also use our own choice of hot chocolates – 3 heaped teaspoons of ‘options’ white hot chocolate and milk and it comes out perfect!
10/10
It is an indulgent purchase, but so easy to use and clean. Yes you can make in a saucepan, but this is quick, efficient, no real washing up and tastes delicious too. What’s not to love, if you can justify the expense.
it is on expensive side but results are very good, will work well with cheaper powders, but their own flakes are the best, would well with different brand of flakes as well of course if you like hot chocolate it is worth i
This couldn’t be easier to use and the quality is superb have only used with Hotel Chocolat products which are delicious
Love it, makes lovely smooth hot chocolate, easy to use and a dream to clean. Looks nice on the work surface as stylish.
Bought as a Xmas present for step daughter and her partner they loved it used it every day since Christmas
Great product for the wife at Christmas. She loves i
Easy to use. Tastes great. Leaves you wanting another one. And one more after that!
Makes absolutely the best hot chocolate, not cheap, but a little indulgence never hu
Makes a great cup of chocolate, although my wife thought there could of been more sachets included. The only issue, from my perspective, is that it could make the drink a bit hotter. You really need to warm the mug in hot water before making a drink or it is almost tepid before you drink i
Nothing bad to say about this only I keep running out of hot chocco lol.
Serves up a great cup of hot chocolate or coffee. Simple to clean,easy to use
This is amazing came super fast
Easy to use
Easy to clean
Makes super hot chocolate
Love the cups
Did i mention its supe
Easy to use, tasted good! Additional packs of chocolate are pricey though!
It makes beautiful velvety chocolate.
It would be improved if made 2 cups at a time but it is quick having said that .
Just that touch of luxury lovely hot chocolate expensive but well worth i
I bought this because of the reviews and although it’s a lot of money, found it makes a perfectly smooth hot chocolate. I have to limit due the the calories but my children adore it – crushing up twirls and flakes to make them too; a bit hit in our house.
Can’t compare to other versions as I haven’t tried them.
Only ‘negative’ for me is that the max measurement is still small for my mugs.
Been after one of these for a while finally got one wow what a difference so easier than doing it in a lot pan . The beauty is switch it on and it does itself
This product is amazing. The hot choclate is so velvety and delicious best I have ever tasted. It is so easy to clean and just one press of the button it does its magic. Would highly recommend you would not be disappointed and I am very particular of my gadgets in the kitche
Makes the creamiest, dreamiest hot chocolate. It really is as smooth as velvet.
Very easy to use and the chocolate is blended well. It would be nice if it could be a little bit hotter and the sachets on sale in supermarkets. Having said all that, I’m very pleased to have it.
Personally, I only like the milky chocolate flakes and still have to add a sweetner to take off the bitterness.
Sometimes it doesn’t always melt all the chocolate flakes but it still tastes gorgeous.
Very easy to use, and makes a lovely smooth hot chocolate
At last hot creamy chocolate enjoyed the chocolate which is Hotel chocolate
Item arrived quickly, in perfect condition and would highly recommend, many thanks
I had used a Velvetiser for the first time whilst on holiday in a cottage. It was the smoothest hot chocolate I had ever tasted. When I returned home I bought one on Amazon. It is very straightforward to use and clean. With the first sachet, I switched it on for 4 minutes (2 whirls), it was then very frothy and hotter. It is a real treat! It is helpful to have the box of different flavours in order to ascertain which is your favourite, then you can purchase sachets or tubs of the best flavour for you.
The hot chocolate is amazing and does indeed taste like it’s been bought in a fancy coffee shop. Quick and easy to use and the cleaning takes just a short time. The pouches are a bit expensive but okay. The 1 annoying thing for something like this is there’s no audible noise when it’s finished, you have to watch for the light which is annoying if you’re making a chocco while watching TV
My wife bought this and I was against and we argued over it, but I regret it now. I’ve never had better chocolate milk than this. The smoothness and the temperature is perfect and all you have to do is add milk and your favorite chocolate and let it do it’s thing for a minute or two.
I also used almond milk with this, which I usually can’t stand and now I only use that with this thing.
Great produc
Product looks good I bought the copper colour. More important the drink takes hot chocolate to another level. Drinks come out lovely & creamy, not steaming hot but at a temperature you can enjoy
Makes the most delicious hot chocolate! Beautifully designed machine and looks really stylish. Works perfectly. Make it with full cream milk and Hotel Chocolat hot chocolate flakes and you’ll have the best hot chocolate you’ve ever had! Don’t look at the calorie content, though