DARYOU DY-50 Super Clear Intraoral Camera Dental

1. I upgraded from Windows 7 to Windows 10 and now the camera video is not showing – Windows blocks camera. Unblock it

2. ‘Device not recognized’ pops up when plugging my camera into the computer – Some old computers’ USB port is not compatible with your camera. Try a different USB port on your computer or a different computer. You can also try another USB cable from another camera if you have more than one DARYOU camera

3. There is live video in Dexis and Eaglesoft but my camera’s capture button can’t take pictures in there – Simply install your button driver that is included in your integration package. This button driver will allow you to take pictures within your imaging software. There is a yellow guide inside your Daryou package with button driver installation instructions.

4. My video looks slow-motion and choppy in Eaglesoft or Dexis – Use the DARYOU Twain driver to fix this. Instructions are included on the yellow guide inside your camera box

5. I don’t see live video after integrating into Dexis or Eaglesoft – This can be fixed by changing some settings in DEXIS/Eaglesoft. Dexis

6. How can I keep my camera picture crystal clear? – Please use the protective hygienic sheaths included in your package. Your camera is not waterproof. Please refrain from wiping the camera lens with any chemicals. This may make your lens foggy. To safely clean your camera, gently wipe the handle with a soft damp cloth.

7. My camera was clear but has turned foggy – This camera is not waterproof and water inside the lens will fog up your picture. Please use the hygienic sheaths provided for your camera to keep your lens water-free. Please note, we are not responsible if water damage occurs. To fix this, try gently cleaning the lens with a soft cloth and glasses cleaner.

8. There is a small black dot or line on my pictures – This is caused by a small dust on the lens. To fix, simply tap one side of the camera head firmly against the palm of your hand. The dust dot should go away. If the dust is still there, leave the camera in a dry location for 2 hours and try tapping again

9. My picture looks blurry after putting on the protective sheath – Your sheaths are clear on one side. Please ensure the clear side is towards the camera lens for beautiful crisp pictures.