WONLINK AX1800Mbps Dual Band USB WiFi 6 Adapter WiFi Dongle for PC

• What can i do if the WiFi adapter’s driver cannot be recognized or the system is not supported after plug in?

  1). Driver file conflicts. It is recommended to uninstall all the previously downloaded driver files and programs, restart the computer and install again.

  2). Find the WiFi adapter in the “Device Manager” and click “Automatically update the driver”.

• Why is the Windows 10/11 system are not plug and play?

  Please check whether the “Device Installation Settings” of the computer itself is turned on. Click “Properties” to find “Advanced System Settings” and click “Hardware”, then click “Device Installation Settings”, select “Yes”.

• What can I do if no WiFi signal can be detected after installed the WiFi adapter?

  1). Check if the WiFi function and signal strength of the router work properly.

  2). Check whether the router have set to hide the network name.

  3). System firewall blocking, please set to allow or close.

  4). Reduce the distance of device and router.

• What can do if the WiFi signal can be detected but cannot connected successfully?

  1). Ensure you have entered the correct password.

  2). Check whether the DHCP function of the router is enabled.

  3). Ensure the encryption type of the router is one of WPA-PSK, WPA2-PSK, WPA/WPA2-PSK and 64/128 bit WEP.

• What can i do if the WiFi adapter keeps getting disconnecting?

  We recommend positioning the WiFi adapter more closer to the router and away from obstacles like dense walls, metals and large-area mirrors. Consider adjusting the orientation of the antenna to improve signal reception.