Water2Buy W2B200 Water Softener | Efficient Digital Meter Softener up to 6 People | 100% Limescale Removed
Common Questions | Häufige Fragen | Questions courantes | Domande comuni | Preguntas comunes
EN
To connect the water softener to your plumbing use an install kit, sold separately. Separate mounting blocks are not required the unit has separate bypass and water hardness adjustment. The softener uses Water2Buy crystal salt available to buy or subscribe. Water2Buy Water softeners do not affect water pressure. Water2Buy Water softeners can be installed with a combi-boiler. Water softeners don’t make any noise while in normal softening mode, during regeneration they make a noise similar to a dish washer. We recommend an annual self-service using Softec resin cleaner. If you are concerned about drinking soft water, install an Easy1 undersink filter tap before the water softener. Scanning the QR code on your Product to get the app or Search the App store.
DE
Um den Wasserenthärter an Ihre Rohrleitungen anzuschließen, verwenden Sie ein separat erhältliches Installationsset. Separate Montageblöcke sind nicht erforderlich, das Gerät verfügt über einen separaten Bypass und eine Wasserhärteeinstellung. Der Enthärter verwendet Water2Buy-Kristallsalz, das Sie kaufen oder abonnieren können. Water2Buy Wasserenthärter haben keinen Einfluss auf den Wasserdruck. Water2Buy Wasserenthärter können mit einem Kombikessel installiert werden. Wasserenthärter machen im normalen Enthärtungsmodus keine Geräusche, während der Regeneration machen sie ein Geräusch ähnlich einer Spülmaschine. Wir empfehlen eine jährliche Selbstbedienung mit Softec Harzreiniger. Wenn Sie Bedenken haben, weiches Wasser zu trinken, installieren Sie einen Easy1-Untertisch-Filterhahn vor dem Wasserenthärter. Scannen Sie den QR-Code auf Ihrem Produkt, um die App zu erhalten, oder suchen Sie im App Store.
FR
Pour connecter l’adoucisseur d’eau à votre plomberie, utilisez un kit d’installation, vendu séparément. Des blocs de montage séparés ne sont pas nécessaires, l’unité dispose d’un réglage séparé de la dérivation et de la dureté de l’eau. L’adoucisseur utilise le sel cristal Water2Buy disponible à l’achat ou à l’abonnement. Water2Buy Les adoucisseurs d’eau n’affectent pas la pression de l’eau. Les adoucisseurs d’eau Water2Buy peuvent être installés avec une chaudière combinée. Les adoucisseurs d’eau ne font aucun bruit lorsqu’ils sont en mode d’adoucissement normal, pendant la régénération, ils font un bruit similaire à celui d’un lave-vaisselle. Nous recommandons un libre-service annuel utilisant le nettoyant pour résine Softec. Si vous êtes soucieux de boire de l’eau douce, installez un robinet filtre sous évier Easy1 avant l’adoucisseur d’eau. Scannez le code QR sur votre produit pour obtenir l’application ou recherchez dans l’App Store.
IT
Per collegare l’addolcitore all’impianto idraulico, utilizzare un kit di installazione, venduto separatamente. Non sono necessari blocchi di montaggio separati l’unità dispone di un bypass separato e di una regolazione della durezza dell’acqua. L’addolcitore utilizza il sale cristallino Water2Buy disponibile per l’acquisto o l’abbonamento. Gli addolcitori Water2Buy non influiscono sulla pressione dell’acqua. Gli addolcitori Water2Buy possono essere installati con una caldaia combinata. Gli addolcitori non fanno rumore mentre sono in normale modalità di addolcimento, durante la rigenerazione emettono un rumore simile a quello di una lavastoviglie. Si consiglia un self-service annuale utilizzando il detergente per resine Softec. Se sei preoccupato di bere acqua dolce, installa un rubinetto con filtro sottolavello Easy1 prima dell’addolcitore d’acqua. Scansiona il codice QR sul tuo prodotto per ottenere l’app o cerca nell’App store.
ES
Para conectar el ablandador de agua a la tuberÃa, use un kit de instalación, que se vende por separado. No se requieren bloques de montaje separados, la unidad tiene un bypass y un ajuste de dureza del agua separados. El ablandador utiliza sal cristalina Water2Buy disponible para comprar o suscribirse. Water2Buy Los ablandadores de agua no afectan la presión del agua. Water2Buy Los descalcificadores de agua se pueden instalar con una caldera combinada. Los ablandadores de agua no hacen ningún ruido mientras están en el modo de ablandamiento normal, durante la regeneración hacen un ruido similar al de un lavavajillas. Recomendamos un autoservicio anual con el limpiador de resina Softec. Si le preocupa beber agua blanda, instale un grifo con filtro para debajo del fregadero Easy1 antes del ablandador de agua. Escaneando el código QR en su producto para obtener la aplicación o buscar en la tienda de aplicaciones.
 |  |  |  |  |  | |
|---|---|---|---|---|---|---|
| EN | Stainless steel connection hoses for installation 3/4″ | 22mm | Stainless steel connection hoses for installation 1″ | 28mm | Water Softener Salt 25Kg bag | easy1 water filter water system undersink water filter | Changeable 3/4″ | 22mm fittings | Changeable 1″ | 28mm fittings |
| DE | Edelstahl-Anschlussschläuche zur Installation 3/4″ | 22mm | Edelstahl-Anschlussschläuche zur Installation 1″ | 28mm | Wasserenthärter Salz 25Kg Beutel | easy1 Wasserfilter Wassersystem Untertisch Wasserfilter | Wechselbare 3/4″ | 22mm Anschlüsse | Wechselbare 1″ | 28mm Anschlüsse |
| FR | Tuyaux de raccordement en acier inoxydable pour installation 3/4″ | 22mm | Tuyaux de raccordement en acier inoxydable pour installation 1″ | 28mm | Adoucisseur d’eau Sel Sac 25Kg | filtre à eau easy1 système d’eau filtre à eau sous évier | Raccords interchangeables 3/4″ | 22mm | Raccords interchangeables 1″ | 28mm |
| IT | Tubi di collegamento in acciaio inox per installazione 3/4″ | 22mm | Tubi di collegamento in acciaio inox per installazione 1″ | 28mm | Addolcitore Sale Sacchetto 25Kg | filtro dell’acqua easy1 sistema dell’acqua sottolavello filtro dell’acqua | Raccordi intercambiabili da 3/4″ | 22mm | Raccordi intercambiabili da 1″ | 28mm |
| ES | Mangueras de conexión de acero inoxidable para instalación 3/4″| 22mm | Mangueras de conexión de acero inoxidable para instalación 1″| 28mm | Sal Suavizante de Agua Bolsa 25Kg | filtro de agua easy1 sistema de agua filtro de agua debajo del fregadero | Accesorios intercambiables de 3/4″ | 22mm | Accesorios intercambiables de 1″ | 28mm |
| Weight: | 28.5 kg |
| Dimensions: | 42 x 22 x 65 cm; 28.5 Kilograms |
| Model: | W2B200 |
| Part: | W2B200 |
| Colour: | White, Green |
| Pack Quantity: | 1 |
| Batteries Required: | No |
| Batteries Included: | No |
| Manufacture: | Water2buy |
| Colour: | White, Green |
| Dimensions: | 42 x 22 x 65 cm; 28.5 Kilograms |
| Quantity: | 1 |
I was tempted by the bigger 800 version, but this 500 model fits under the worktop.
Bear in mind one of the waste pipes comes out the side.
Our unit came with a black lid rather than the green shown in the photos, and one of the plastic lid lugs was broken, but neither is an issue.
Water2Buy kindly provided 2 x 15mm adapters to suit our pipes. Water2Buy were very quick to respond to emails and sent out the parts quickly too.
We also had to buy 2x 2m waste pipes, but it’s a standard size plastic hose, so it’s easy to source.
We needed a plumber to rearrange our pipework slightly, but otherwise we could have fitted this unit ourselves.
The softener was very simple to fit, with x2 holes needed through the wall for the waste pipes.
Immediately our water hardness came down from over 400 to between 0-25 (difficult to be exact on our test strips). The setting are adjustable, but I’ll see how it goes for a few weeks.
Our water now has a softer feel and soap lather lasts far longer.
We installed a much more expensive (x4) softener in our last house, so I wasn’t sure how this much cheaper make/model would stack up. So far it’s absolutely fine and I’d certainly recommend it. If we have any problems I’ll update this review.
I was already using a water softener, so knew the benefits. Bought my daughter a Samsung washing machine the same day I bought the same model for myself. We both live in the same extremely hard water area. She doesn’t have a water softener but I do. Less than 3 years later her machine broke down and she had to buy a new one. Mine is still going strong 8 years later! My hot water boiler, shower unit, kettle, toilet cistern, taps and pipes are all pristine also. My combi boiler is 9 years old and going strong!
I originally paid 1400 for my softener and it stopped working after about 12 years. Called in the original supplier who said it needed replacement at 1350 including fitting and 10 year warranty. I’m a pensioner so limited income so I shopped around and found the Water2buy at 399. I order it, it arrived in 2 days with everything I needed, I already had the plumbing from my old machine, connected up and it was working immediately. Less than 30 minutes from unpacking! And I’m probably the world’s worst at DIY.
The next day I tested the water hardness – it was off the scale at over 1,000 ppm before installation – now it’s at the very bottom of the sacale at less than 5 ppm. Brilliant! My advice, just buy it, it’s everything they claim.
Great machine … but …
Well made, great machine but supplied with installation instructions for an earlier model! Had to get a pro installer to finish the installation then it is excellent!
Good softener and a good company to deal with.
My unit worked well for a year then started beeping constantly after trying to regenerate.
I contacted the seller and he was very helpful, sent replacement parts and was on hand with any queries I had. The unit is now working perfectly again. Great customer service.
Excellent customer service
The softener arrived promptly but with a piece of the lid broken off. Another was sent and communications with the seller were prompt and helpful. The softener is working well.
Very pleased with purchase
Living in South Somerset our water was very hard. The W2B200 resolved this . The water is soft now. It really makes a difference. It was easy to install. I had a couple of questions and Steven from W2Buy was very quick to respond with the advice I needed. Overall a good purchase experience with good service backup.
Buy this above others!
I’ve had water softeners for 20 years. This was easy to plumb, very quiet in operation, you never heard it at all. Does the job at a great price point to. What’s not to like
Great so far.
I have had it for just 1 week and I can see the difference.
Does what it should once the settings are righ
It does a good job, and after a month of use it has so far been reliable. You might want to get some water test strips – I bought some inexpensive ones from Amazon which are fine. Also, note that the table of regeneration settings printed in the leaflet are not entirely consistent with those on the website: use the ones on the website, they seem to work better.
I’ve had a couple of problems, neither of which are a criticism of the machine.
Firstly, the water was still coming out a little hard, until I discovered that near the top (below the control head) on the left hand side is a bypass valve to allow some hardness of water to remain. For full softening, it needs to be turned fully anticlockwise. Problem solved instantly.
Secondly, hardness returned after a few days. It turned out that a salt bridge had formed, so that the salt tablets were stuck in an arch above the water level and therefore the water wasn’t becoming brine for the regeneration cycle. A non-splintering wooden stick worked down through the salt tablets to break the arch solved that problem – give it time to dissolve to form brine, then turn the control knob clockwise to initiate a regeneration cycle, and softness flows forth once more. I’ll confess that the second time it happened was of my own making, as I put some granulated salt I had left over from a dishwasher softener in with the tablets, and of course the granules filled the gaps so the tablets locked together and couldn’t fall. Pouring some extra water through to dissolve the remaining granulated salt (after a stir with the stick to break the arch) made that problem go away, and it all seems very stable now.
Does what it should once the settings are righ
It does a good job, and after a month of use it has so far been reliable. You might want to get some water test strips – I bought some inexpensive ones from Amazon which are fine. Also, note that the table of regeneration settings printed in the leaflet are not entirely consistent with those on the website: use the ones on the website, they seem to work better.
I’ve had a couple of problems, neither of which are a criticism of the machine.
Firstly, the water was still coming out a little hard, until I discovered that near the top (below the control head) on the left hand side is a bypass valve to allow some hardness of water to remain. For full softening, it needs to be turned fully anticlockwise. Problem solved instantly.
Secondly, hardness returned after a few days. It turned out that a salt bridge had formed, so that the salt tablets were stuck in an arch above the water level and therefore the water wasn’t becoming brine for the regeneration cycle. A non-splintering wooden stick worked down through the salt tablets to break the arch solved that problem – give it time to dissolve to form brine, then turn the control knob clockwise to initiate a regeneration cycle, and softness flows forth once more. I’ll confess that the second time it happened was of my own making, as I put some granulated salt I had left over from a dishwasher softener in with the tablets, and of course the granules filled the gaps so the tablets locked together and couldn’t fall. Pouring some extra water through to dissolve the remaining granulated salt (after a stir with the stick to break the arch) made that problem go away, and it all seems very stable now.
Working as designed after some initial problems
I had originally posted a very negative review on here as my water softener was not working at all, despite being installed by a plumber. We really struggled to tell from the instructions if was wrongly installed or wrongly set up so I contacted another plumber and 3 water softener specialist locally to get it checked but no one would touch it.
Having posted my negative review, the customer service team from Water2 Buy contacted me and talked me through some key installation pointers, It turned out the dials to open/close the inflow and outflow pipes were set to closed. As soon as I turned them, the unit worked… and now 3 weeks later, we are enjoying soft water throughout the house. It is making a significant difference to areas like the toilet bowl which was previously stained brown.
In the end great service, but shame the instructions are not easy to understand. It would also be helpful if there were more registered installers as there is no one near to me.
Working as designed after some initial problems
I had originally posted a very negative review on here as my water softener was not working at all, despite being installed by a plumber. We really struggled to tell from the instructions if was wrongly installed or wrongly set up so I contacted another plumber and 3 water softener specialist locally to get it checked but no one would touch it.
Having posted my negative review, the customer service team from Water2 Buy contacted me and talked me through some key installation pointers, It turned out the dials to open/close the inflow and outflow pipes were set to closed. As soon as I turned them, the unit worked… and now 3 weeks later, we are enjoying soft water throughout the house. It is making a significant difference to areas like the toilet bowl which was previously stained brown.
In the end great service, but shame the instructions are not easy to understand. It would also be helpful if there were more registered installers as there is no one near to me.
Good support, better water and reduced salt usage
Having not a techy to fall back on is always a bit scary, but I was able to replace my old water softener with the W2B. Documentation was good as was the support by email.
I have it running for a year and reduced the salt usage as this machine only regenerates based on water usage, not just a clock. I replaced the top of the salt reservoir with a plexiglass one, so every time I walk past the softener I can see quickly if there is salt left. It’s recommended.
Great Value
Bought this W2B 200 3 weeks ago replacing one that had been there before so plumbing was already there.
2 adults in 2 bathroom house ave usage.
Purchased some pipes and waste fitting kit from a local dealer 40. The depth of the softener is as stated but needed to remove the rear panel of the kitchen unit which was 500mm deep to fit it, really need to allow at least 550mm with 90 degree fittings at the rear for the softener to fit in. Also left the green cover off not needed.
After fitting an electrical supply filled container with 10 kg of salt and 4litres of water after a few hrs water felt different, the water test kit supplied is ok but not very useful just tells you if your water is hard or soft or in between no accurate measurement. I had purchased some test strips which told me my cold un softened water was about 350-400 and my water after the softener was about 80 so really pleased. I noticed areal difference in the shower glass really clean and doors slide on the runners a lot smoother. Kettle descaled.
Set up the timer etc via YouTube instruction booklet not very good but got over it. Tested water usage as im on a meter after 600 litres used and it went into a regen I checked water meter before and after it used 110 litres so I phoned help line adjusted the regen and back wash times and now uses between 70 and 90 litres of water for a regen every 3-4 days this I think works out about 12 per year water usage not bad. Salt used is about 10kg per 3 weeks. If you are thinking of buying this W2b 200 good value for money would recommend time will tell if it lasts. Thing to remember they all do the same thing end of the day you can pay over 1000 for other units. I hope this review is useful to someone I found out lots of info by reading here and the Q and A as-well.
Great Value
Bought this W2B 200 3 weeks ago replacing one that had been there before so plumbing was already there.
2 adults in 2 bathroom house ave usage.
Purchased some pipes and waste fitting kit from a local dealer 40. The depth of the softener is as stated but needed to remove the rear panel of the kitchen unit which was 500mm deep to fit it, really need to allow at least 550mm with 90 degree fittings at the rear for the softener to fit in. Also left the green cover off not needed.
After fitting an electrical supply filled container with 10 kg of salt and 4litres of water after a few hrs water felt different, the water test kit supplied is ok but not very useful just tells you if your water is hard or soft or in between no accurate measurement. I had purchased some test strips which told me my cold un softened water was about 350-400 and my water after the softener was about 80 so really pleased. I noticed areal difference in the shower glass really clean and doors slide on the runners a lot smoother. Kettle descaled.
Set up the timer etc via YouTube instruction booklet not very good but got over it. Tested water usage as im on a meter after 600 litres used and it went into a regen I checked water meter before and after it used 110 litres so I phoned help line adjusted the regen and back wash times and now uses between 70 and 90 litres of water for a regen every 3-4 days this I think works out about 12 per year water usage not bad. Salt used is about 10kg per 3 weeks. If you are thinking of buying this W2b 200 good value for money would recommend time will tell if it lasts. Thing to remember they all do the same thing end of the day you can pay over 1000 for other units. I hope this review is useful to someone I found out lots of info by reading here and the Q and A as-well.
An essential product for dealing with English hard water.
Instructions were clear. Easy to install for the DIY plumber.
Excellent aftersales service
We’ve had this softener running since May 2019 now and have had a few issues with salt usage. However, after contacting Water2buy, I received excellent, fast customer service and very helpful instructions on how to fix the issues. It is efficient and great value for money. Highly recommended!
I had some issues with a faulty unit, but Steven sorted everything out for me. My replacement unit arrived the next day, was fitted in by my local plumber and the unit is working really well. Steven has called me on numerous occassions to check how I was getting on, which I really appreciate and taken on board my feedback regarding some of the literature etc.. but overall I’m a happy customer and so glad we finally have softened water! We’re a family of 2 kids and 2 adults and have around 450ppm water hardness and having run the softener for approximately 4 days or so, the W2B200 still has not required a regen. I’ve estimated that we would require a regen every 5-6 days or so, with us taking regular showers and doing 2-3 washing loads a week.
Compact, enough to filter water for a regular house.
I was choosing between the bigger model and smaller 200, ended up taking 200. After installing it, happy with everything. Shower water no longer contaminates the glass, taps are clean. Bath water looks significantly clearer. I had to contact support about additional parts, what a pleasure dealing with them. Got everything sorted fast. I would recommend it.
Compact, enough to filter water for a regular house.
I was choosing between the bigger model and smaller 200, ended up taking 200. After installing it, happy with everything. Shower water no longer contaminates the glass, taps are clean. Bath water looks significantly clearer. I had to contact support about additional parts, what a pleasure dealing with them. Got everything sorted fast. I would recommend it.
I bought this after years of wanting a softener. We live in Surrey where the water is hard and I’m sick of limescale.
Firstly the results, great. Instant soft water and it got softer after a week as I suspect the limescale in all the pipes was removed. Already saving money on soap and detergents and time cleaning shower screens. Softened water does taste a bit different, I don’t like it so have left a tap in the kitchen for drinking. Also left the garden taps on Unsoftened water.
This unit, the w2b800, is pretty big, but the bigger the better. The unit is configured to regenerate after a certain volume of water is passed through it(metered). It then runs a regeneration cycle at 3am. You test the water with a kit supplied to work out the config to use and set it up via the little screen on the top of the device. We regenerate every 5.7 cubic meters. For a family of 4 this is about 12 days worth of water. When it regenerates it uses about 90l of water and some salt (regeneration is effectively flushing the resin core that catches the limescale with salty water to clean it). This is far less often and more efficient than smaller units, so fit the biggest you can get in. The unit will hold about 75kg of salt, which I think will last a long time, perhaps a year….again very efficient compared to smaller units.
Fitting it was a little complex as I had to divert the mains to the plant room where the unit lives and back again. Getting the right fittings was a pain, the 800 is made for 3/4 inch fittings and flexis in this size are very hard to find, so I called the w2b support team and they sent free adapters to allow 22mm pipes to connect. I then found flexi pipes with built in elbows on the net (actually from a softener company).
Set up was ok, but to be honest the instructions are a bit vague in places. You need to read the info on the web and the printed stuff that comes with it…but it’s a bit spread out and hard to follow initially, really they need a nice printed walk through that covers everything. For instance there is a little black mixer valve on the unit that you can adjust to allow some water to bypass the unit, this is not mentioned anywhere on the printed notes and I only happened across it somewhere on the website….if this is open the unit barely softens the water so it’s quite important.
The support guy is great, very helpful and responsive.
So all in all I’m very happy. Get the biggest softener you can fit in for higher efficiency.
A must for hard wate
Bought & fitted this softener as part of kitchen refitting. I personally don’t think there’s much difference in models being sold apart from the price. bought this unit seeing average good reviews on this site itself. Have had the softener fitted for 2 years now & I must say that we are really pleased with the performance. The use of salt is a 25KG bag every 8-9 weeks for a 2 person household. Hardly any use for limescale sprays for basins, sink, toilet pan etc as none deposits anymore & so the shower screen too. In initial days of fitment, I use to test water with test strips & nearly always they show softest indication. This means that I can be sure that more than 90% of hardness is removed. The model purchased is a metered type. W2B sell a timer model too but really, I don’t see the point as the usage of water can never be matched with resin cleaning & in practise, too much salt is used for settings recommended. Hard water is supplied to the outside taps, CH boiler & a drinking water fountain that resides on the sink. Soft water everywhere else. We were able to arrange this plan fairly easily as kitchen was being remodelled & plumbing could easily be adapted at that point.
One happy W2B customer.
A must for hard wate
Bought & fitted this softener as part of kitchen refitting. I personally don’t think there’s much difference in models being sold apart from the price. bought this unit seeing average good reviews on this site itself. Have had the softener fitted for 2 years now & I must say that we are really pleased with the performance. The use of salt is a 25KG bag every 8-9 weeks for a 2 person household. Hardly any use for limescale sprays for basins, sink, toilet pan etc as none deposits anymore & so the shower screen too. In initial days of fitment, I use to test water with test strips & nearly always they show softest indication. This means that I can be sure that more than 90% of hardness is removed. The model purchased is a metered type. W2B sell a timer model too but really, I don’t see the point as the usage of water can never be matched with resin cleaning & in practise, too much salt is used for settings recommended. Hard water is supplied to the outside taps, CH boiler & a drinking water fountain that resides on the sink. Soft water everywhere else. We were able to arrange this plan fairly easily as kitchen was being remodelled & plumbing could easily be adapted at that point.
One happy W2B customer.
Exceptional Value!
I was originally quoted over 1,800 for a softener installation by a water softener company. After a little research I noticed this product had identical specs/features. A approached a local plumber for installation, all in I paid 700! There is no loss of pressure in my home and we immediately noticed the difference. Make sure you get the fitting kit which is sold separately! I feel this should be made clearer when purchasing as I’m told the waste hoses are a custom size.
Exceptional Value!
I was originally quoted over 1,800 for a softener installation by a water softener company. After a little research I noticed this product had identical specs/features. A approached a local plumber for installation, all in I paid 700! There is no loss of pressure in my home and we immediately noticed the difference. Make sure you get the fitting kit which is sold separately! I feel this should be made clearer when purchasing as I’m told the waste hoses are a custom size.
Had a tough time with amazon/selle
The order process:
I had to order this item thrice since they just failed to send me the item the first time (after 2 weeks of wait). The second one didn’t get dispatched till 10 days of order while the third one came within 2 days of order. Kept one and returned the 2nd one that arrived 3 weeks after the order was placed and after chasing amazon for 2 weeks. I even had to chase them for the refund since the status didn’t get updated.
The product itself is pretty solid. Just add some decent salt and you’d clearly notice a change in the water quality. I even tested the hardness before and after. It got my 270-300 ppm water to 0-50!
Update 30/03/21: We have very hard water in the Chilterns. For a few months I was disappointed by how quickly the water would go hard again after a regen (less than 200ltrs) and it was regenning every night. I was using granular salt and noticed that the tank wasn’t refilling for very long (~30 seconds). The newer model has a float valve in the tank (inside a long grey tube). I was using granulated salt and this is so fine that the water when refilling is not able to dissipate out of the grey tube quickly and is instead filling it up, closing the float valve. The solution is to use salt tablets or blocks.
——–
So the newest model which arrived at my house late November 2020 doesn’t have an overflow on the side – so I queried and got the answer that they’ve updated the design so that there is now a float valve in the tank which means it can no longer be overfilled. Great, makes the install job easier.
Our supply pipe enters, there’s a stop cock then a spur off to my utility room sink and outside tap, I cut the other side of the spur which is in 15mm copper pipe and fitted an elbow appliance tap on each side of the cut. To these I connected new 1.2m braided steel hoses with 3/4 connectors and right-angled at one end (9/ea) which run to and from the water softner. I originally used washing machine hoses but got worried about one failing and leaking. For the waste outlet I used garden hose into the washing machine standpipe.
The washing machine needs less than half the detergent it used before, otherwise you end up with very soapy clothes at the end! We use hard water for cold drinks for flavour reasons but soft water in the kettle/coffee machine for the sake of avoiding limescale.
The Water2Buy sales e-mail address have been very helpful so far, I had a couple of questions re warranty and also the regen settings which I wanted to tinker with so if regened less often. They replied to both within a few hours with knowledgeable responses.
No issues with water pressure.
So far so good, the showers are cleaner, and chrome plug holes and the like don’t collect scale like they used to.
Update 30/03/21: We have very hard water in the Chilterns. For a few months I was disappointed by how quickly the water would go hard again after a regen (less than 200ltrs) and it was regenning every night. I was using granular salt and noticed that the tank wasn’t refilling for very long (~30 seconds). The newer model has a float valve in the tank (inside a long grey tube). I was using granulated salt and this is so fine that the water when refilling is not able to dissipate out of the grey tube quickly and is instead filling it up, closing the float valve. The solution is to use salt tablets or blocks.
——–
So the newest model which arrived at my house late November 2020 doesn’t have an overflow on the side – so I queried and got the answer that they’ve updated the design so that there is now a float valve in the tank which means it can no longer be overfilled. Great, makes the install job easier.
Our supply pipe enters, there’s a stop cock then a spur off to my utility room sink and outside tap, I cut the other side of the spur which is in 15mm copper pipe and fitted an elbow appliance tap on each side of the cut. To these I connected new 1.2m braided steel hoses with 3/4 connectors and right-angled at one end (9/ea) which run to and from the water softner. I originally used washing machine hoses but got worried about one failing and leaking. For the waste outlet I used garden hose into the washing machine standpipe.
The washing machine needs less than half the detergent it used before, otherwise you end up with very soapy clothes at the end! We use hard water for cold drinks for flavour reasons but soft water in the kettle/coffee machine for the sake of avoiding limescale.
The Water2Buy sales e-mail address have been very helpful so far, I had a couple of questions re warranty and also the regen settings which I wanted to tinker with so if regened less often. They replied to both within a few hours with knowledgeable responses.
No issues with water pressure.
So far so good, the showers are cleaner, and chrome plug holes and the like don’t collect scale like they used to.
Best value for money and works as good as top of the line machines
Only arrive last week and it was easy to connect but I can’t comment on reliability yet but I tested the water and 0 limescale left and I used to have hard water that makes my skin dry. Now the water feels so different and refreshing.
I Definitely would advise to invest the in this.
I will update in 6 months and one yea
Value for money
Easy to fit. Does what it is supposed to do
Very easy to install
This was a replacement softener so was realli easy to install as the plumbing was in place.
It fits easilly inside an under counter cupboard but you will need to purchase the full bore connection hoses,
I mistakenly used washing machine hoses to start with but these are too small bore and restrict the water flow.
Good produc
You need to supply flexible connections not supplied and PVC hose for drainage and overflow not supplied.
For the price I would assume they would have been included but overall it’s a good uni
Happy with my purchase, based on the first two weeks of use! Great to have soft water again.
I installed the Water2Buy softener to replace another make which had stopped working after about three or four years. It was straightforward to install, although I would strongly recommend viewing the online videos before starting.
Great product great value.
Easy to install, if i can anyone can. Works a treat.
Keep an eye on salt,and you can use block salt or pebble type. Don't be daunted,go for it.
This product is superb,every one needs one. The water is so soft I can’t get my daughters out of the shower. I was a bit afraid of installing it but take time it’s easy. If you need a plumber its easily worth his bill when you feel difference. Program is easy watch video it’s very helpful indeed. I’m not brilliant ( but this is ).keep
.
Fantastic customer service , Had a faulty unit which was 4 years old they replaced the unit with no hassle and free delivery and return.
Excellent customer service
About 18 months after I purchased this water softener it developed a small fault. I got on to Water2Buy and they could not have been more helpful or attentive. They quickly helped me to diagnose the problem, sent me a replacement part and followed up to ensure that the problem had been solved. Top marks for customer service!
Great water softene
This softener is enough for a three bedroom flat. It is very economical to run as it has a digital meter and the salt consumption is minimised. It is a compact unit and it comes with all the information you need to install/get it installed. As I had a booster pump at the entrance (I live on a top floor of a 3 storey building) I called my plumber for installation. But it is possible to install it yourself if you have good DIY skills. The installation set sold on Amazon is not suitable. Don`t buy that one. A 3/4″ metallic flexible hose you can buy from B&Q would suffice. I have used 1.5m versions and it worked perfectly well. All in all a great investment. Definitely recommended
Great product and Awesome support experience
I am new to the Water2Buy products. The purchase and delivery reveal a great product.
The warranty sign up work straight away despite my application being a few weeks last.
I had a small concern about installing the product. However, asking my question resulting in receiving an Awesome support experience.
Great product and Awesome support experience
I am new to the Water2Buy products. The purchase and delivery reveal a great product.
The warranty sign up work straight away despite my application being a few weeks last.
I had a small concern about installing the product. However, asking my question resulting in receiving an Awesome support experience.
Connection hoses NOT INCLUDED
I received this product just before lockdown and then had to wait until today to get a plumber to instal it. He wasn’t happy because no connection hoses included. I went back to look on the description of “what’s in the box” and it then became apparent that – sure enough, no hoses. I would humbly suggest that the manufacturers make a point of telling prospective buyers that they need to buy hoses as well.
Definitely buy one
I live in a really hard water area and look into having one installed being quoted 1200 to 1500 I thought how hard can it be . Found this one looked at reviews hardly any negatives . And I must say it was easy to put in easy to set up and you can see in the picture it’s gone from very hard to soft very pleased
Good value softener.
Bought as a replacement softener, the instruction booklet is terrible and out of date. Fortunately the online videos and setup instructions are excellent, just scan the QR code and away you go. Online registration and even the option to get sms or email salt top up reminders. It’s been in for three days and everything seems ok so far. I had a timer softener before and hope the new metered one will save on salt and water. Too early to say now, but I’ll update in a few months when the salt consumption is more obvious.
Good value softener.
Bought as a replacement softener, the instruction booklet is terrible and out of date. Fortunately the online videos and setup instructions are excellent, just scan the QR code and away you go. Online registration and even the option to get sms or email salt top up reminders. It’s been in for three days and everything seems ok so far. I had a timer softener before and hope the new metered one will save on salt and water. Too early to say now, but I’ll update in a few months when the salt consumption is more obvious.
Wish I'd fitted years ago 5 ⭐
I installed this myself in a hour or so after a quick visit to Screwfix ,Only been installed a few days and I have really noticed the difference,my hair and skin feel softer and the glasses come out of the dishwasher sparkling, very quiet and I taste no difference in the wate
A superb value water softner.
I fitted this in our house a year and a half ago and thought I would wait before writing a review.
Our house has 2 bathrooms and in a very hard water area. Installed it easy enough and was impressed that it has a bypass valve built in. This means if it fails or you dont have any salt etc you can just bypass it in seconds. After a bit of experimenting with settings and testing g the water with test strips I eventually got it working just right. It will take any salt it seems and I get big bags from Costco for not a lot. I reckon we get through no more than 4 25kg bags of salt a year.
The difference softner water has had is amazing. We had a new kitchen and bathroom installed at the time the softner was installed. It’s really noticeable the difference it gas made. No timescale in the toilets or on the shower heads. Even the shower screens have none. It’s made keeping the bathrooms clean so much easier.
Well worth the money espe ially at this bargain price compared with others. Dont be put off by the cheap price when comparing to the expensive ones, they all do the same thing, I looked into it loads before buying one.
The unit isn’t small and you need a bit of room for pipework and a power supply. As we were having a new kitchen I was able to design in a space for it.
You also need a couple of waste pipes off it. I plumbed one straight into the kitchen waste with a non return valve. If you do this without the valve you risk contamination of the water in the softner. In the instructions it doesn’t mention you can do this but we have with any issues to date.
The hoses required to connect it may be an issue but I just took the connectors to a proper plumbers merchant and they supplied the braided hoses I needed.
A superb value water softner.
I fitted this in our house a year and a half ago and thought I would wait before writing a review.
Our house has 2 bathrooms and in a very hard water area. Installed it easy enough and was impressed that it has a bypass valve built in. This means if it fails or you dont have any salt etc you can just bypass it in seconds. After a bit of experimenting with settings and testing g the water with test strips I eventually got it working just right. It will take any salt it seems and I get big bags from Costco for not a lot. I reckon we get through no more than 4 25kg bags of salt a year.
The difference softner water has had is amazing. We had a new kitchen and bathroom installed at the time the softner was installed. It’s really noticeable the difference it gas made. No timescale in the toilets or on the shower heads. Even the shower screens have none. It’s made keeping the bathrooms clean so much easier.
Well worth the money espe ially at this bargain price compared with others. Dont be put off by the cheap price when comparing to the expensive ones, they all do the same thing, I looked into it loads before buying one.
The unit isn’t small and you need a bit of room for pipework and a power supply. As we were having a new kitchen I was able to design in a space for it.
You also need a couple of waste pipes off it. I plumbed one straight into the kitchen waste with a non return valve. If you do this without the valve you risk contamination of the water in the softner. In the instructions it doesn’t mention you can do this but we have with any issues to date.
The hoses required to connect it may be an issue but I just took the connectors to a proper plumbers merchant and they supplied the braided hoses I needed.
Great Product.
This product really works I’m really pleased with it. it starts to dissolve lime scale straight away. The unit is bigger than I thought it would be and needs a bit of space but is well worth the money.
Aftercare
Unfortunately this product I received was faulty but I’ve given the product 5 star reviews because of the aftercare received by water2buy. They done everything in there power to get the water softener working and need I problem speaking to there technical team. Will be using them again.
4.0 out of 5 stars Installation tricky, but works well.
This was a replacement for an old softener under our sink. It’s a large and heavy machine, and we had great difficulty fitting it into the space and had to remove the floor of the cupboard and some of the back panel to give enough depth and room for it, even without its green plastic cover. This would not fit in the space and would not have been removable even if we had got it in as it covers the whole top of the machine, not just the part where you add the salt. We now use just the white plastic cover over the top of the refill space and have no use for the green top.
We bought the accompanying kit of hoses and various fasteners, but found the hoses were too stiff and thick and heavy to go in the space behind the machine, so we re-used our old plastic ones from the previous machine, which are thinner and more flexible than the lines in the kit. This worked OK, but we felt that the price for the kit was high since we really only used the jubilee clips and one or two other small items and are left with two useless and expensive hoses. Would advise you to try your old hoses, if you have them, or buy new bendy ones and a few bits and pieces of connectors and clips as you find you need them.
Once eventually up and running, it works well. Water hardness test strips show we have softened water throughout, and it uses less salt than our old model. It recharges automatically when necessary, so no need to set it to holiday mode when you go away and no water is being used.
All in all, a good buy if you have the skills and strength to instal it yourself. The online videos which come with the pack are very helpful.
Installation tricky, but works well.
This was a replacement for an old softener under our sink. It’s a large and heavy machine, and we had great difficulty fitting it into the space and had to remove the floor of the cupboard and some of the back panel to give enough depth and room for it, even without its green plastic cover. This would not fit in the space and would not have been removable even if we had got it in as it covers the whole top of the machine, not just the part where you add the salt. We now use just the white plastic cover over the top of the refill space and have no use for the green top.
We bought the accompanying kit of hoses and various fasteners, but found the hoses were too stiff and thick and heavy to go in the space behind the machine, so we re-used our old plastic ones from the previous machine, which are thinner and more flexible than the lines in the kit. This worked OK, but we felt that the price for the kit was high since we really only used the jubilee clips and one or two other small items and are left with two useless and expensive hoses. Would advise you to try your old hoses, if you have them, or buy new bendy ones and a few bits and pieces of connectors and clips as you find you need them.
Once eventually up and running, it works well. Water hardness test strips show we have softened water throughout, and it uses less salt than our old model. It recharges automatically when necessary, so no need to set it to holiday mode when you go away and no water is being used.
All in all, a good buy if you have the skills and strength to instal it yourself. The online videos which come with the pack are very helpful.
Great unit for a great price
Does a great job although the phone app is difficult to set up for us old gits.
Lovely Appliance
Best value unit I found for the UK. My plumber found the installation process reasonably easy. Water softener systems works wonderfully.
Good value
Guided by youtube video,it is very easy to install and setting are straight forward,quick and effective response,the price was much cheaper than the other brands.
Easy to fit efficient softene
Compact domestic water softener. It fits well in a kitchen cupboard, is easy to plumb (you will need a basic understanding of plumbing but push fit connectors make it simple enough) and produces consistently soft water – just add salt. Very pleased with my purchase.
Great price , great,produc
I have a previous water softener for which I paid a great deal more however this new water softener is fantastic and it cost less than half the price of my old water softener! It’s brilliant does exactly what it says on the tin!
Good so fa
Arrived promptly, needed hoses and fittings but got them from Toolstation. Fitted it myself, I’m a DIYer. I left the settings on default and tested the water before and a couple of weeks after fitting and the hardness went from over 300ppm to about 70ppm, according to the kit anything under 100ppm is acceptable. Seems to work well.
Works very well in Very Hard water area
Fitted fairly easily although had to install a short stand pipe for the waste/overflow. It has taken our Hardness level from 800ppm right down to 20ppm. Be warned there is a reduction in flow, noticeable when you have a shower but I think it’s a small price to pay for Silky smooth water.
Great water softene
Our old one had had it, so we chose this as a replacement. We hadn’t realised just how useless our old one was. Our water is now so soft and we use hardly any soap, shower gel or washing liquid. Great product.
Great Water softner once setup, severe lack of information and support material
Seems to be working great, have noticed a big improvement to limescale deposits on all our appliances and showers after just a few weeks. Doesn’t use much salt
One drawback is the severe lack of documentation and support available online. And the setup documentation gets very vague once everything is plugged in. I assumed I needed to turn the dial to another setting other than Service to get it going, but aparantley not, it just works once setup is complete.
It was easy enough to setup, but it felt very rough and ready compared to other brands.
Excellent value for money and would definitely buy again now I know how it all works
Great Water softner once setup, severe lack of information and support material
Seems to be working great, have noticed a big improvement to limescale deposits on all our appliances and showers after just a few weeks. Doesn’t use much salt
One drawback is the severe lack of documentation and support available online. And the setup documentation gets very vague once everything is plugged in. I assumed I needed to turn the dial to another setting other than Service to get it going, but aparantley not, it just works once setup is complete.
It was easy enough to setup, but it felt very rough and ready compared to other brands.
Excellent value for money and would definitely buy again now I know how it all works
Seems like a good device
Device was easy to install. However had to spent 80 more to adjust plumbing, buying pipes, connectors and etc.
So far – water is really soft. This is really noticeable on shower screens (lack of any lime scale) as well as on chrome surfaces.
Using it for a month now and completely happy.
Seems like a good device
Device was easy to install. However had to spent 80 more to adjust plumbing, buying pipes, connectors and etc.
So far – water is really soft. This is really noticeable on shower screens (lack of any lime scale) as well as on chrome surfaces.
Using it for a month now and completely happy.
Excellent product with ease of installatio
I have been using this softener for over a year and it is excellent product with ease of installation. It works extremely well with efficient use of salt. Very satisfied with water2buy softener.
Such a difference 👍
Having soft water in the house is amazing. Bathroom and esp taps stay cleaner, washing machine looks and smells cleaner using let cleaning products. Well worth the money
An Excellent uni
The water in our area is so hard, so when we moved house we decided to fit a water softener after doing much research we decided on this unit. What a great decision it was fits easily into a cupboard in our utility room and the water is so soft now its amazing. We are using less soap, detergent, shampoo etc the kettle is not ‘rocking up’ and there are no ‘white spots’ the stainless steel sink. All in all a great buy I cannot recommend highly enough
Works really well. Excellent customer suppo
Using the W2B200 model for softening water in a 2 bedroom flat (single person occupancy) in a very hard water area.
Importantly I wanted it up and running for a month or so before my new kitchen and bathroom are fitted so with luck it will clear some of the existing scale prior to the new shower screens being fitted. I used a professional plumber to carry out the installation as it’s currently not in it’s final location. Any slight hitches he encountered were due to the fit position and not the design or instructions.
The great news is that I enjoyed fantastic results with my drinking water within a matter of hours and two of my neighbours are seriously considering the system themselves. Real credit goes to the company for their telephone support. No problem getting through to them on two occasions and they are extremely helpful and patient!
So far fantastic all round. Well done guys!
Good water softener, good customer service.
Replaced a leaking softener with this one. Easy to install and set up – first time for me. I watched the videos and used the installation kit and it made the job easy. Soft water has been flowing for 9 months now. Cheaper than getting a Culligan or other brand fitted. Customer service from Water2buy is good.
Great product and even better than others
Two tanks are nonsense, this is what all I need. Just a little bit difficult to install a bypass system. I hope this can be included into the intallsion kit.
Excellent value for money
Excellent product, first softener I’ve bought but was simple to install and operating well so far, will be able to comment on salt usage once it’s been in use for a few months.
Easy to fit and efficient water softene
I bought this to replace a 50 year old Permutit water softener, I hope this lasts as long! I decided on the metered version instead of a clock driven softener as our water use is erratic. Very pleased with it, easy to fit, the water is definitely softer than the old Permutit did AND it uses significantly LESS salt. My only disappointment is that the green top cover has to be placed over and down, buy I don’t have enough space above the softener to put the top over it, so I have to use it without the top cover. (Nice point about the Permutit – the cover slid on so I didn’t need the extra space above it. Perhaps an the next version W2B could think about doing that.)
Well made and value for money
Only problem to dislike is the installation information which is quite vague, a bit more thought needed!!!
Best thing I have bought in a long time
This has been money well spent. Though it didn’t cost as much as other rivals. Bought about 18 months ago and as far as I can tell it’s brilliant. No more limescale. Hard water beautifully soft.
Good value.
Take care that bypass valves are set correctly. Instructions for the meter are different on YouTube from those in the supplied book. Easy to install if you have space but difficult in a confined space.
Happy customer with soft water.
My plumber fixed it for me, slightly larger than expected so he struggled to rearrange the pipes under the kitchen sink. Once its done , all is well and working fine. Will recommend .
It works
Bought to replace one easy fit straight swap,j seems to work well
Check space available before purchasing.
Quite difficult to install. But when installed gives a super soft water.
Hard water area and family with eczema and flaky scalps.
My husband installed the water softener himself. He watched the YouTube tutorials and it was fairly straightforward. We tested our water after 24 hours and it was already showing it was softer. After 48 hours it was showing as soft (yellow on our tester). The water feels silky when washing with it.
We have noticed an improvement in our dry skin and flaky scalps. Have recommended it to family and friends.
I noticed that there is an option to have water2buy install it for a couple of hundred pounds which is well worth it.
Hard water area and family with eczema and flaky scalps.
My husband installed the water softener himself. He watched the YouTube tutorials and it was fairly straightforward. We tested our water after 24 hours and it was already showing it was softer. After 48 hours it was showing as soft (yellow on our tester). The water feels silky when washing with it.
We have noticed an improvement in our dry skin and flaky scalps. Have recommended it to family and friends.
I noticed that there is an option to have water2buy install it for a couple of hundred pounds which is well worth it.
Works well and produces soft wate
This unit was to replace my old water softener, which had failed. As it was a straight replacement, it was very easy to fit. Have only had for 6 weeks, but water is soft and unit uses lot less salt than my old unit. To early to say if it’s value for money , but so far very good.
Check you have the headroom under your sink or wherever you are putting it.
A compact unit, easy to install instructions. Does not come with connection hoses. Recommend using washing machine hose as these are more flexible and save space. Early days, but seems to work well. Regenerates when it runs out of capacity. For mine that is about once a week.
It really works well!!!
This unit came highly recommended and has lived up to its hype. It is relatively straightforward to install yourself if you have some basic plumbing ability. We live in SE Kent with extremely hard water, which ruins lots of things and makes hard work of cleaning the rest, so this is a long overdue purchase. It has been installed for 3 days now and is already making a marked difference. Just the bubbles from shampoo an shower gel make it obvious it’s working, but the real delight was wiping off the show door. No marks! Brilliant. The draining board is normally a fiend to deal with but the water marks left are just that now and clean away easily unlike previously when it meant getting the line scale remover out every time a pesky child had splashed it and left it!! It fits nicely in the cupboard under the sink and is unobtrusive, unlike ones that sit outside. It is great value and will save a lot more in its life time. I cannot rate this highly enough.
It really works well!!!
This unit came highly recommended and has lived up to its hype. It is relatively straightforward to install yourself if you have some basic plumbing ability. We live in SE Kent with extremely hard water, which ruins lots of things and makes hard work of cleaning the rest, so this is a long overdue purchase. It has been installed for 3 days now and is already making a marked difference. Just the bubbles from shampoo an shower gel make it obvious it’s working, but the real delight was wiping off the show door. No marks! Brilliant. The draining board is normally a fiend to deal with but the water marks left are just that now and clean away easily unlike previously when it meant getting the line scale remover out every time a pesky child had splashed it and left it!! It fits nicely in the cupboard under the sink and is unobtrusive, unlike ones that sit outside. It is great value and will save a lot more in its life time. I cannot rate this highly enough.
water softene
o fit in a standard 500mm unit, it needs to be empty, as in no water pipes or waste pipes, this thing is big! add on the inlet/outlet pipes and you might have to cut a hole in the back of cupboard, putting that to one side installation is straight forward, you can get the insulation parts from any plumbers/diy shop, just cut the supply into the house and fitted 2 x 15mm compression joints with 3/4 thread and used 2 washing machine supply pipes, drain pipe and overflow is 1/2 inch not 15mm, drilled into washing machine waste pipe, and glued in 2 push on fittings/straight conector I got from B&Q, the difference in water quality is instant, kettle/ shower screen stays clean, no dry skin after bath/shower, outlet pressure/flow about the same.
Good value and really efficie
Good value and really efficient. It is much more effective than the last one I had (though it was 20 yrs old). Easy to install especially with the online videos provided by the company.
great water softerne
great well built piece of kit great fitting instructions great videos helping in simple words works great easy to adjust removed visible lime scale in a matter of days
We purchased the Water2Buy Model W2B200, it was delivered on time and really looks good.
The W2B200 was very straightforward to install and we reused the existing 3/4″ flexible connections.
The waste and overflow connections were adapted from previous model with no problems.
The set up was logical and it’s now in full delivering lovely soft water, we are very pleased with our purchase.
Unrivalled customer service
Just like many other reviews, I too have found Water2Buy’s Customer Service to be unrivalled. They were helpful before, during and after buying the product. I wasn’t sure which product to buy, they were incredibly helpful over the phone. Immediately after installation, the water ended up tasting too salty, again I got an immediate reply on how to adjust the settings to prevent that. Also, I had bought the installation kit sold by amazon without realising that the 22mm hoses were commercial size, I needed a smaller size. Again, Water2Buy was incredibly understanding and refunded me for the hoses immediately, the hoses were not even returned. I cannot recommend this company more. The product works, and the customer care is outstanding.
Unrivalled customer service
Just like many other reviews, I too have found Water2Buy’s Customer Service to be unrivalled. They were helpful before, during and after buying the product. I wasn’t sure which product to buy, they were incredibly helpful over the phone. Immediately after installation, the water ended up tasting too salty, again I got an immediate reply on how to adjust the settings to prevent that. Also, I had bought the installation kit sold by amazon without realising that the 22mm hoses were commercial size, I needed a smaller size. Again, Water2Buy was incredibly understanding and refunded me for the hoses immediately, the hoses were not even returned. I cannot recommend this company more. The product works, and the customer care is outstanding.
Great value & British made
So far so good, ordered two of these one for me and one for a friend only 50 delivery to Belgium. Easy to install and compact. The user interface is a little on the cheap side buttons not very good quality and the plastics on the whole device are a little thin. However that said it’s been in operation now for 8 weeks and all is ok.
Belgium is super expensive for anything like this even though the water here is very hard. Even with delivery the price is a third of similar products available here, which are mainly of German manufacturer, so it’s a bargain at that price.
Great value & British made
So far so good, ordered two of these one for me and one for a friend only 50 delivery to Belgium. Easy to install and compact. The user interface is a little on the cheap side buttons not very good quality and the plastics on the whole device are a little thin. However that said it’s been in operation now for 8 weeks and all is ok.
Belgium is super expensive for anything like this even though the water here is very hard. Even with delivery the price is a third of similar products available here, which are mainly of German manufacturer, so it’s a bargain at that price.
Couldn’t live without a softener now!
Just had this water softener installed and I found it easy to set-up and easy to top the salt up. I no longer need to buy any line scale removing products as my shower screen, taps and kitchen sink are all so much easier to keep clean. I live in a really hard water area and I now couldn’t be without a water softener since installing this. Great product with nothing to fault so far.
I bought this water softener after researching other makes and models. AS200 fitted the bill as it is compact and fitted well into an adapted fuel store (not under a sink) outside our property. It was easily plumbed in and has made our previously hard water very soft. The limescale on the shower screen and around taps vanished almost overnight!
Excellent value for money and great service from this company.
I bought this water softener after researching other makes and models. AS200 fitted the bill as it is compact and fitted well into an adapted fuel store (not under a sink) outside our property. It was easily plumbed in and has made our previously hard water very soft. The limescale on the shower screen and around taps vanished almost overnight!
Excellent value for money and great service from this company.
Reliable, Economical Water Softener with Great Customer Service
I bought this product in August 2018 and have waited until now to review it, to allow time to see how it performs. It was purchased to replace a basic, timed (i.e. non-metered) unit which had failed after a number of years of use. The connectors on the Water2Buy unit are standard fittings and I was able to use my existing hoses, so installation took less than 10 minutes. After setting the metering in accordance with the water hardness in my area (Internet search), it has run perfectly and uses around 50% less salt than the previous unit.
Shortly after installing it I contacted W2B Customer Service by email to clarify a small aspect of the operation (data shown on the digital display) and very quickly received a telephone call to discuss my question – excellent service!
Based on my experience, I thoroughly recommend this product.
Very good value for the money!
Very simple to install and instead of very hard our water is now very soft. Great result! Should have bought this years earlier.
Now after nine months in use I only can confirm how glad we are we bought this water softener. What a difference, no more lime scale and very little use of soap and/or shampoo. And, very important, cleaning sinks, showers etc is light work now!
Great Product Water2buy 200
I live in a the hard water area of West Sussex. I have lived here for 18 years putting up with lime scale and the staining that accompanies hard water.
I was persuaded to buy and install a water softener and I chose the Water2buy 200.
It was easy to install and setup.
The difference is amazing. No kettle sale, no shower tile residue, no sink limescale. I just wish I had installed it 18 years ago.
Lovely soft water in Lincolnshire
As the mains water comes into the house via the garage, that is where the softener is installed. In an old kitchen unit and well insulated it works a treat. It has made such a difference to everything in the house. The dishwasher now doesn’t need salt, showering leaves hair soft and silky (so my partner tells me)! we don’t use the Brita filter anymore as hot drinks taste fine.
All in all a the 200 is a good buy and one that I would recommend to any one in a hard water area.
Lovely soft water in Lincolnshire
As the mains water comes into the house via the garage, that is where the softener is installed. In an old kitchen unit and well insulated it works a treat. It has made such a difference to everything in the house. The dishwasher now doesn’t need salt, showering leaves hair soft and silky (so my partner tells me)! we don’t use the Brita filter anymore as hot drinks taste fine.
All in all a the 200 is a good buy and one that I would recommend to any one in a hard water area.
Superb customer service
I could say about the quality of this machine but I won’t, and that’s because the after sales service and support from W2B is absolutely phenomenal and that’s what really matters (no, I don’t know them outside of this purchase).
A bit of advice – if you need any extra parts, I’d suggest calling them first to see if they can include it in the package rather than buying it elsewhere. I wasted time buying stuff off screwfix because I wasn’t aware that they could supply it.