The importance things you have to know：
Q: How to contact the manufacturer?
A: The manufacturer’s email is on the last page of the manual. The entire after-sales service team is by your side.
Q: What kind of floor it can be used for?
A: The steam mop is suitable for all kinds of floors, such as tiles, carpets, hardwood floors, marble, laminate floors, etc.
Q: What else can the mop be used for?
A: This is a multifunctional steam mop! You can use its different accessories to clean windows, sofas, tile gaps, stoves, curtains, toilets, cars, hard-to-reach places in corners, etc. You can also steam sterilize mattresses, children or pet toys.
Q: Can this be used in hard water areas?
A: Hard scale will affect the performance of the steam cleaner. We recommend that you add purified water and filtered water. Please make sure to use a descaler to clean the scale every week or 5 to 8 hours after use. NOTE: can’t add DETERGENTS!!!
Q: Can detergents or perfume be added to the water tank?
A: No, it will produce more scale. Both purified water and filtered water are fine! But you can add them to the mop cloth.
Q: Why do I feel the ground is wet after using the steam mop?
A: Different floor materials and different degrees of stains require different amounts of steam. So we design the steam adjustment knob to let you to change the steam intensity according to your needs. The more stubborn the stain, the greater the steam intensity. The cleaning of similar mud or cement floor requires high steam intensity, similar to ceramic tiles, hardwood floors can be cleaned with medium and low intensity steam.
Q: Where do i get replacement pads?
A: You can buy it from Moolan store on Amazon.
I’ve only used this steam mop once and it’s brocken I would like a replacement or a refund it should have lasted longer than that
Kind regards
Carole painte
Have used it as soon as it was delivered,on hard floor ,brilliant,tryed it on my oven,very good,so can’t wait to try it on other things.only downside is water tank a bit small,but happy with the steamer.