Yale Intruder IA-320G Sync Smart Home Alarm, Grey
A comprehensive security system with Yale’s 180 years of security expertise behind it, the Sync Smart Home Alarm is built with you in mind, with no monthly fees, that you can arm, part-arm & disarm from anywhere in the world with the Yale Home App. Know when your alarm is triggered with real-time notifications and never forget to set your alarm again with geolocation reminders as you leave home.
The Sync Smart Home Alarm – 6 piece kit contains 1x Smart Hub, 1x Grey Live External Siren, 2x PIR Motion Detector, 1x Door/Window Contact, 1x Keypad, and 1x Instruction Manual. All accessories are pre-linked ready to go for a hassle-free installation. You can also expand your alarm system with up to 40 easy-to-link accessories to best fit your home.
To make life that bit simpler, our Sync Smart Home Alarm 6 piece kit works with Alexa, Google Assistant and Philips Hue. And what’s more, now you can control your Sync Smart Home Alarm, Indoor and Outdoor Cameras and Smart Lock* in one place with the Yale Home App.
* Only available for Conexis L1 and Keyless Connected. Requires Yale Sync Module.
Technical Specification
- Wireless range – 200m wire-free range from the Sync Hub
- Expandable – with up to 40 accessories easily linked
- App users – up to 50 app users
- Keypad users – up to 10 keypad users
- The hub has a battery backup which lasts 8 hours in case of power failure
- Pre-linked accessories – for Sync Smart Home Alarm Kits only
- Accessory battery life – 2 years
- All batteries are included
Experience the benefits of the Sync Smart Home Alarm…
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Suitable for a larger homeProviding a higher level of security with two motion sensors and an additional window/door sensor so you can cover the main access points of your home. The external siren can be placed in visible areas of the home for added security and you have a key pad as another way of controlling your alarm. | Yale are here to make your everyday life that bit easierWith the user-friendly interface and no monthly fees, you can arm, disarm, part arm and check status of your alarm via the Yale Home App. Know when someone opens a door or when the alarm is triggered with real-time notifications. | Easy set upThe 4-piece kit comes with pre-linked accessories ready to go with the option to use no screws or tools, perfect if you are renting your home or moving homes. Easily expand your alarm system with up to 40 accessories to best fit your home. | There when you most need itWhen life gets busy, you can rely on Geolocation to remind you to set the alarm when you leave your home via the Yale Home App or your Apple Watch 2 and later series |
Smart together
Ability to integrate with lights and a voice assistant to enhance your security system.
Seamless user experience with the Yale Home App
An updated interface for a seamless user experience and the in-app panic button for whenever you need it. Full in-app control of the alarm and connected devices.
System setup and configuration • Remote monitoring and event notifications • History of system activity • User management
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Arm/disarm or part-arm – Arm, disarm or part-arm your Sync Smart Home Alarm from anywhere.
Arm/disarm or part-arm
Manual alarm trigger
Lock/unlock your Smart Lock*
Activity monitoring
| Weight: | 2.6 kg |
| Dimensions: | 26.5 x 26.5 x 19.8 cm; 2.6 Kilograms |
| Model: | IA-320G |
| Part: | IA-320G |
| Colour: | Grey |
| Pack Quantity: | 1 |
| Batteries Required: | Yes |
| Batteries Included: | Alkaline |
| Manufacture: | Yale |
| Colour: | Grey |
| Quantity: | 1 |
Grate alarm system but the app need a bit improvement. Armed/disarm function working fine with the app but not perfect with the key fab or keypad.
I bought this to replace a BT Home Monitor setup so that I could go subscription-free, ditch the need for a phone line and gain the ux of a mobile app over a nasty and hard to configure wall panel. I’m hoping to add the Yale door locks to the system later.
The good:
-Easy to set up. Everything in the kit came pre-paired to the hub so you just need to mount and turn on. Everything I added beyond that was simple to pair via the app.
-It worked first time and is configurable enough to meet my needs.
-After a couple of days, I’m generally very pleased with how it works.
The bad:
-The buttons on the keyfob – probably the most necessary buttons in the system – are black on black and flat, making them hard to read and easy to press accidentally. It’s too easy to dis/arm the alarm accidentally. The additional lock switch on the side is also hard to read, so knowing its position and status isn’t intuitive. Simple, firm, countersunk buttons with bright white on black print are required. I’ll probably mark the buttons with Tippex, assuming you can still get Tippex, but I’d really like to swap this keyfob for something better, which shouldn’t be necessary at the price.
-The rounded design of the door/window switches and magnet housings means that, particularly when used with the adhesive pads, you have to adhere the one flat side to your window/doorframe surface to ensure a good bond. This renders pointless and ugly the pebble-shape the two pieces are meant to form when married together. It might not be as pretty, but a square design on all sides would keep the design more compact, would be more flexible for positioning and would enable a more secure fit in any orientation.
Some features that should be added via firmware improvements, assuming Yale care and they aren’t things I’ve just missed:
-MAC address should be on the hub label rather than something users have to discover through trial and error via their routers. Also the network name is that of some obscure tech company from further up the chain, rather than a logical branded one such as “Yale Alarm” out of the box. It should also be possible to rename this.
-A static IP address should be assignable, rather than relying only on DHCP.
-A choice of door-open alert chimes, beyond the slightly alarming and piercing default would be of benefit.
-Automatic phone/paired device bluetooth alarm deactivation.
-Why can’t I log in to the web interface? It’s there but not for my eyes, it seems.
-The hub should be supplied and run with a USB PSU – bespoke transformers are hard to replace, inflexible and wasteful.
Compared to the BT VP1000 system and the confusing menus on its control panel, using the app on the Yale is a breeze. Having control over the notifications and setup without having to pay a subscription for last-century phone-call alerts or poking endlessly through an opaque maze of control-panel functions, is what sold me on this system and I’m pleased with what I got.
Alongside the door locks they already make, Yale need to make a CCTV doorbell (a la Ring) that can be integrated for remote answering and tied to the Yale door locks and alarm for remote opening/activation. It’d ideally be drivable via PoE, be IP address assignable and be ONVIF compatible so that users could tie the camera in to an existing surveillance system as well as to the Yale system. That’d complete the setup.
I’ve dropped a star here because the keyfob design is troublesome, the window/door switches/magnets should be squarer and because of the hub’s lack of user-configurable IP address.
It’s a good kit and does the job. Have had It for 2 months now and it’s convenient to operate using app and Alexa.
Easy to set up and install, tested alarm operation and all is well and plenty loud. Range for devices is really good, slightly longer than Philips hue setup. Does what is is supposed to.
Bad points
Limit of 40 devices
Lack of sound detection on PIR devices
Only disarmed, home and away settings. Would be nixe to have more options like a valet mode on a car so some devices can be left armed when a cleaner or dog walker visit.
Lack of scheduling function for alarm arming
I’ve read some reviews about the people not being able to disable the beeping on the external siren during arming or disarming – however, this is entirely possible to do, but it’s hidden deep in the settings. Go into the app and select Settings > Alarm Settings > System Settings > Siren Settings. You can then toggle “entry/exit confirm” and “entry/exit delay countdown” – if you switch both off then the siren does not make an audible alert whatsoever. I have the countdown off and the entry/exit confirm switched on – that way I get a single beep from the external siren that notifies me the alarm is on/off. It is worth noting that the internal control box still beeps you down – but, this is reassuring and doesn’t disturb your neighbours.
The only negative to this alarm is if the internet is cut off. Yes, the alarm, if enabled, will be active and the siren will sound if there is an intruder. However, if you’re away from home and the internet is cut off, you will have no idea if there has been a break in. The app does not tell you that you lost the internet connection and therefore cannot tell you if you’re home is being burgled… The addition of a SIM card would solve this – that’s how other alarm companies such as ADT and Verisure get around this problem. Although you could get a battery operated mobile broadband dongle – that’s 100+ plus the cost of the monthly data plan.
Talking of alarm companies – this unit is pretty good value for money compared to traditional monitored alarm systems. I received a quote (Oct-2019) from Verisure – for normal family home it was 400 installation plus a monthly charge of 32. However, if you want sleep well at night knowing that you will be woken if there is an intruder the Yale works perfectly fine!
So happy with this alarm system
Simple to use and the app is great too so useful
I’m now on my second one as the first stopped working for some reason but i eventually got a replacement thats a long story but got it in the end and works well though not overly very clear on instructions whilst setting up could do alot better on that front but that said it all works well especially with the app on your phone
Perfect alarm, easy to install by yourself, I have it for over 7 months and no problem, the app got an update and it’s easy to arm and disarm even when you are far away.
Fantastic product, i love my smart home gadgets and this completed the set (so far lol) being able to tell Alexa we’re off to bed and she sets everything up is brilliant and now it even alarms my house! what more could a tech gadget lover want!
We’ve had our alarm in for a couple of months now and pretty happy with everything so far. Much easier and less expensive than getting a dedicated company to install. And no monthly fees to worry about. Some reviews complained about the pet sensors, but so far our pet senor has been fine and has not been tripped by our two cats once.
yes, it is easy to install and the features and options for control are fantastic, our home is now like fortnocks, best product i have ever brought off amazon, Fac
Peace of mind. From the bright yellow alarm box to the stickers for your window. So pleased with this purchase. Everything is either battery powered or has battery backup. The hub also has quite a loud siren. Hubs going to beep every 30 seconds for about 30 minutes once you’ve turned the battery on the hub on. It will stop once it’s enough charge in it so don’t panic. Great buy.
Was looking for a great alarm system for a while and took the plunge with this one
Ripped out my old alarm, installed this one with the help of my father within a day
Around a month later I had an attempted burglary, the individual left without anything within seconds of the alarm sounding
Great product installed and working within 30 mins.
Long range on all sensors and just enough in the pack to get started.
One issue is I can’t find the Alexa skill in the skill store.
In the last 30 years I have had a wired Yale alarm followed by a wireless alarm. But after a fair few years now I decided that as part of my ‘smart home’ conversion I would go for the new Smart home alarm from Yale. I would say the quality of the kit is up to the usual Yale standard. Installation is easy using the App.
The only real niggle is that the documentation that come with the kit is really not that comprehensive. Certainly not as clear as my previous alarms. Mostly it is OK, but for instance, the key fob documentation tells you to pull out the plastic tab to activate. Nowhere does it tell you about the tiny ‘lock’ switch on the side. It is small so took a while to work out why the key fob wouldn’t work. I even purchased a new battery as I thought that might be faulty. Oh well, I have a spare now.
Another example is how to activate and deactivate the alarm with the keypad. Nowhere in the manual does it tell you how to do this. I worked it out by trial and error. If you are interested, to arm you simply press the ‘lock’ icon followed by the PIN. I was used to entering the code and then pressing ‘OK’ on my old alarm. I see on youtube it says to simply push the lock button which doesn’t work. To disarm you press the ‘unlock’ icon and enter the PIN code. On my old alarm it was the other way around. Looking around on the ‘net things were not as clear as they should.
On testing I did have a funny with the siren tamper. I deliberately tripped the alarm and it went off fine. Then I noticed that I had a ‘siren tamper’ warning – this was definitely not the case. This also triggered a beep every 30 seconds on the hub which I could only clear by a reboot. As the siren is high up on the house I just set the tamper to off in the App. Otherwise I think this is a great bit of kit.
I cannot believe how easy this was to install. The only issue I had was refitting the front of the Siren while balancing on the ladder! Everything worked first time. You just need to follow the pictorial instructions. Install the APP and set up account first and that wll lead you through the setup procedure. So now it is working fine. If I find any issues in the future I will update this review.
Neat alarm system, really easy to setup, some nice features from a trusted name. Love the mobile integration and rarely even use the keyfob to set the alarm. Integrated with Philips Hue, which offers a good additional visual deterrent when all your lights flash red! Linked up an Echo, but don’t really use that feature as the mobile app is easy enough to set/unset. Would have liked some additional integration features into things like IFTTT and Blink, but sadly these are not available at the time of writing.
I am no expert at setting up electronic equipment but this Yale alarm was easy. All the supplied sensors are pre set to the supplied alarm and additional sensors are easy to sync to the system. The instructions are clear and there are videos available to help. I found using the alarm via the app easy and with a bit of small changes you can get the system to do what you want.
Excellent system
This home security system is extremely good, although I almost scared myself and my 4 year old half to death when I was trying to pair the siren up to the base station and set the siren off! It’s mega loud!
The build quality is excellent and everything has a solid, made-to-last feel.
The various components all pair very easily to the base station, which we have in our lounge next to the router. Coverage seems very good around our 4-bedroom property and none of the components have dropped out of range at all.
We added an extra keypad and extra door/window sensors to our system as well as the starter items included in the box, and that has given us pretty much total coverage for our property. You can add as many extra components as you need.
5 stars.
Does the job. Easy set up. Door Window alarms could be smaller. Easy to add users and track who is in and going out. All from your phone.
About as easy as an alarm can be. My only gripes are that the double sided sticky pads don’t stay attached for long, and that there is no SMS alert built in, but this can be set up via GMail. Otherwise excellent!
No qualms from me. Not sure what all these negative reviews seem to be about. Personally I think it’s a pretty good product. Easy to install, register and get it working.
Ignore the people who can’t read instructions and don’t like emails, it’s all very straight forward.
a*
Instructions could be clearer. Despite being in box the keypad still needed initialising.
Instructions are pictorial and the booklet is crammed with pictures and way that busy.
Contacting customer service I gave up on hold turned out some the batteries needed replacing on delivery.
Despite teething issues alarm appears to work okay and was easy to install. App could be improved.
Compared to other systems this is still up there with easy of install and use.
Great price as it was prime day sale. Easy to install and user friendly app. My wife doesn’t like it too complicated so her approval is good.
With a ‘sync’ module this will connect to the Yale Conexis door lock which I got too. And the app shows if the door is open or closed. Locked or unlocked. Also you can remotely unlock the door with this.
Biggest thing is we were constantly forgetting to set our alarm. The app reminds us when we leave if it’s off.
Great system! Love the fact that I can arm disarm miles away from the house, especially if I had forgotten to set it when I left.
It was really easy to install and has worked fine so far. I have tested it remotely from home and the email/app notifications come through instantly after the alarm goes off and I can disarm it instantly from my phone too.
Would recommend 100%!!
Great product when it was set up. Security good, and online notification is great.
Our professionally fitted alarm decided to wake us up at 5am with a fault. Called the provider and they would not help so I ripped it off the wall and installed this. The fact you can arm the system when you are out of the house is amazing and it just works. Havent really used the Alexa integration because I dont think I would ever alarm the alarm while in the house.
System is easy to install and set up. Easy to control the alarm from your phone, motion senors could be a wee bit more sensetive
Very easy to install, looks modern and so easy to use.
Works fab. We get notifications every time it’s either set or unlocked. We will definitely be looking for add on features to go with it.
Works just as you would expect but defo read the instructions and be patient.
Very pleased with this – took about an hour to install my 8 sensors and the keypad. The siren took about 15 minutes and is a great visiual deterrent. App is ok and internal sounder very loud. Remote arm and disarm is useful when you have your hands full. Well worth the money
If I wrote this review just after installing it would be a bit lower. I ended up getting our electrician in to help with this install as he had to remove our old wired system anyway. It was a bit hectic getting all the sensors connected and figuring out which was which and naming them.
After install my control panel kept reporting tamper over and over (spamming my email!) I had no idea what to do so called support, but then found out it was a premium number!! This was extremely annoying as I just wanted a quick bit of advice. So I hung up since I was sure I could figure it out eventually. It turned out the panel wasn’t secured into the wall securely enough and the sensor wasn’t happy about that at all. This was actually quite impressive as I didn’t know the tamper sensors would work so well.
Once the system was installed though, my experience has been much better and I really appreciate the remote setting feature, it’s given us a lot more confidence leaving the house and knowing we will get an email and texts if the alarm goes off is a huge improvement to our old system.
The app has been updated since I started using it and the new version is much better and more intuitive for setting the alarm.
I ended up buying more sensors (two extra motion and two extra door sensors) which were easy to add and work great. I’ve yet to have to change batteries, my understanding is this won’t be for a while so fingers crossed it isn’t!
The door detection has come off already – but I’m sure a bit of gorilla tape will have it back in place – very easy to install and add extra room sensors & link up
Really easy to install even for people with most basic diy skills
Easy to set up with app
Wow so easy to setup and fit and can arm alarm via my alexa system or via the app which was downloaded via the google play store very happy
I needed something small and easy to set up for my house, this was a good option with no monthly cost.
It comes with everything you need, (batteries and screws) but if you don’t want to screw into your walls you can buy some double sided tap and just use that. Its just as strong.
Took me just under 30 minutes to set it all up. When you turn on each item it connects to the hub and makes a beeping noise so that you can test the connectivity and sensors for best placement. Worked like a charm.
Would recommend for a cheap/easy and quick solution to securing your home.
A good product! Even made the mistake of picking up the siren after I had armed it, ouch! Does exactly what it said on the box, easy to fit even for a pleb with no drilling experience like me.
Nice wireless product. But I wish it came with better instructions. Those thinking of buying you Must Download the app first and follow the app’s instruction for installation! I didn’t realise this until halfway through my installation. Managing the system is easy using the app which can be installed on multiple devices.
Since I bought this it had gone offline and disconnected on two different occasions. There is no notification or warning to show it has gone offline. I realised today the 23rd June that the alarm hasn’t been operational since the 23rd May.
I bought a third pir sensor and an extra door/ window sensor, to pai these additional devoces was as easy as a press of a button. Despite my lack of fondness of drilling high up outside on a ladder, the external siren is easy to install and after a few days of being in use i have no complaints with the system.
The app is also easy to use, to the point even my wife whos not tech savvy at all can easily use the app to arm and disarm the alarm.
We purchased the Yale IA-320 Alarm with the additional 3 pack Motion Detector Kit AC-3PIR and the HD1080 WiFi Indoor Camera SV-DFFI-W as our previous alarm system had packed up after 15 years.
On unpacking I found all the components to be of very good sturdy quality and aesthetically pleasing to blend in with our decor. I personally found the set up procedure was pain free and I didn’t encounter any issues with registering any components to the base station and like wise with the physical installation of all components if you are competent with a drill you’ll have no issues just ensure you choose the correct fixing for your application, honestly there is nothing technically demanding about it.
The operation of the Alarm is simple and pleasing and depending on your home tech you’ll have a number of ways to arm/disarm the system. We use the application on the iPhone and Apple Watch, Alexa or the physical Keypad and all work perfectly but what I do like is the geofencing feature where if you leave the house without arming the system it will send you a message to warn you and gives you the option to set it also you can log into the phone app and monitor your system from there. We added the indoor camera for addition protection plus it gives you the option to open the camera viewer should you have an alarm trigger whilst you are away from home then you can check if someone is in your property or if it’s a false alarm, luckily we’ve not had to use that feature!
You can configure the system so that each different components activated or deactivated depending on how you set the alarm for instance when we put the system in part arm only the motion detectors and door contacts on the ground floor are activated allowing us to move freely upstairs without the alarm activating and then when we leave the house and put it into full arm all motion detectors and door contacts are active across both floors giving full protection, further to that you can set up the system to give audible bleeps from the external siren so once you are outside it gives confirmation that the alarm is set.
We did have an issue with the door contact so I contacted CS and the very next day we had the replacement in hand so kudos to the team for that quick response.
I have looked into the battery replacement when that becomes required and it is a very easy procedure and all batteries are readily available from local supermarkets and DIY stores so the downtime on the system can be kept to a minimum in-fact the system sends you a notification that batteries are running low so you can pre plan and get them in ready for changing.
All in all we are very pleased with every aspect of the alarm system thus far and if the complimentary service I’ve had with CS to date is anything to go by I don’t see any issues going forward.
We are just waiting for the Smoke/Heat detector AC-PSD to come into stock then we can complete our system
I used this for my home and is great so far apart from these is not many arming Opitions. I have to keep going into setting to swap the pir sensor setting because when I part arm at night I have it so the upstairs doesn’t pick me up but if I forget to take that sensor setting off and go out and put it on full arm when I enter my home the alarm goes off straight away so I think they need to make the settings a bit more free selecting rather then how it is.
Did not have enough time to get this feature working but I never made a serious attempt to make it work
After reading negative reviews I nearly didn’t buy this . . . Glad I ignored them 🙂 installed as per manual and everything has worked brilliant no false alarms and can set my alarm and deactivate by phone which is really handy.
System setup – followed instructions on the App to set up devices. App could not register hub initially, but restarting the router and hub together got it going.
Testing security – had to play around as expected and the most confusing aspect was that sometimes, once the system was armed, the motion sensors were not detecting my movements. Turns out the sensors were in sleep mode and it took about 1 minute to snap out of it after arming the system. I may have had to leave sight of any motion sensors during the 1 minute count for the sensor to activate.
WiFi signal is good around my three bedroom new build house – it’s not particularly big.
Still haven’t tested what happens when network connection is lost or if there is a power cut.
Notifications are sent immediately on intruder detection.
Physical installation of the devices is easy – requires basic DIY drilling skills and the instruction manual that came with the product was very clear.
So far I cannot flaw this system as it has proven to work in practice. Only time will tell how it works for real so I will probably update my review next year to include battery duration and alerts when battery is low and general usage.
I will also be adding more door sensors and motion detectors around the house as I am already feeling more comfortable about this security system to deem it worth investing in the extra sensors.
Thank you Yale!
The system was easy to install and setup as long as you have some basic DIY skills and familiarity of using phone apps. The system works well and the only issue although this might be Alexa rather than the Yale Alarm it sometimes fails to set / unset first time. Other than that all good and worth the investment.
I was looking for a system that was easy to install with no wires & that the batteries last a good while & with equal weighting an app that was also easy to use with notifications & that I can set/unset remotely. I am very happy with it as ALL of this it does . I also purchased 3 more motion sensors & 4 key fobs. There is always 1 gripe & its with the key fobs as my children are always anciently setting it. The app on the phone shows you who/what/when so KIDS BEWARE I can prove it. I can also set/part arm/unset remotely (even not in the UK as I did last week)
Good system, easy to fit and sort out with the app.
I’m really happy with this product, on the whole. It’s pretty straightforward to set up right out the box, as all of the sensors come pre-linked to the hub. Everything feels solidly built. We purchased an additional sensor which connected with ease. All components including the outdoor siren come with fixing kits. The app isn’t particularly straightforward to navigate, as a lot of settings are hidden away, but once you’ve made note of how it works, it works well. We have the app set up on numerous devices so we can receive notifications when activity is detected. I would like to see more features in the app but these could arrive with future software updates. It does the same as a traditional alarm system at a fraction of the price, with the additional benefit of being wireless. 4 stars with a potential for 5, update dependent!
I’ve had this system installed for a couple of months now. Installation was very simple, no problem at all. The app works fine too – no issues at all. I only have 2 gripes (minor) but worth keeping in mind if you are buying. The keypad buttons are very small and it’s easy to press the wrong numbers- my parents often do this! A better keypad option would be good. Secondly, the Alexa integration does work but it could have more options. Points I love are that I can arm/disarm from the app, I can see who is coming/going too.
Very easy to install even after blundering through it. Works very well and the app is quite good. Wouldn’t mind a few other integrations with other smart things.
eally good alarm, easy to use and the app is faultless. for this price its a no brainer.
The system was quite easy to install. There was no double sided tape for the movement sensors, so a couple of holes needed to be drilled for each one – not a problem. The app seems like a work in progress, in terms of help, but works well with the system. The led comfort lights only seem to work when the system is unarmed, which is rather frustrating. Overall, though, the system seems to work well and the external siren is very loud. Crucially, the batteries seem to last a long time.
Had this alarm for about 3 months now, very pleased. It was easy to set up, works well with the phone app. We get a few power cuts and the battery back up is very useful, nice knowing if the power goes out the alarm still works, obviously the Wi-fi cuts off but the siren still works. Have now connected it to Alexa got the disarm down ok but arming it still gets confused and I revert back to the app. I’m sure updates or a little more playing will sort this out. Would recommend..
Now the integration with Alexa is minimal and I would hope this would change. Ideally we all want a routine which includes arming or disarming the alarm, right? This isn’t available, and I would like to see the devices work with Alexa ie if the alarm is trigger it will run my All on routine for example. This I would assume is in the pipeline.
For the money I can’t fault it, but not exactly what I expected/hoped for.
I took a star off because sometime the app can be so hard to open. Log in failures or sometimes devices don’t show up on first attempt. On top of this (although it doesn’t affect how it works) at the time I bought this (4 months ago) it was promised a smart watch app was going to be released at the end of the month…still waiting!
There’s good and bad reviews regarding this alarm which almost put me off however I’m happy with my purchase.
The good:
All inside devices look modern
The alarm is very easy to use
Two functions mode for part arm or full arm is great
Having the app gives peace of mind
The bad:
Not difficult to setup however not as easy as Yale want you to believe. I had a few issues with the motion sensors.
The app has failed on me once (in 3 months) by not connecting to the hub (internet was fine).
The door sensor only has a very thin sticky strip which started to fall off after 2 months.
A lot of people are complaining about the app, but it works fine for me. They seem to have made a lot of updates to it recently as early adopters had more issues with it, but I guess these have now been fixed. Its easy to set up exactly what sensors are used for the different alarm types and whether they set the alarm off immediately or on a delay. Its all very configurable.
The only drawback for me is that I cant use the smart home features as it doesn’t work with Google Home. This is a bit odd as everything else seems to support both alexa and google these days. But hopefully they can add this functionality late
I have placed a lot of door/window sensors (around 10) and until now all the system works very well: at the moment the sensors never fail. The system seems robust and give you the safety that you expect from a professional alarm.
What is good:
– the sensors and the whole system is easy to install
– the sensors’s wifi works with a very good range (I have placed 10 door/window sensors and 2 PIR sensor in a two stories home and I have the full signal in all the sensor except one that has in every case a good signal)
– the system works well without problems
– the App is complete and allow to check all the sensor and the events
– the notification works fine (but the messages aren’t so clear to understand)
– the direct integration with Philips Hue is really great
– the outdoor horn is very powerful
What can be better:
– the App is quite slow to connect with the system and so if you need to stop the alarm you can have some thrill moments (better to use the key pad)
– not all the kind of sensors of the old system are available just now (for example the outdoor sensors)
– the alarm tele command seems not be effective all the times.
In conclusion: very recommended system and it will be updated and developed in the next future.
Ia-320 smart sync alarm. Took me two hours to install and that included 3 additional door sensors and 3 pir pet sensors. Easy to use product ideal if you want a quickly self installed alarm. One good point the sensor don’t have to be tight together can have a gap. Oh bewar my box had the self a adhesive sensor bits missing. Amazon said they’d refund 5, they didn’t and I didn’t get replacements. Still got round the problem as have screwed all sensor as seems safe
I’m happy to say that I have been confounded.
Firstly, Yale have put together a well packaged and quality looking product. Bit too much in some ways as there is perhaps too much packaging and today with various environmental concerns I’m not overjoyed when I come across excessive packaging.
Anyway, the equipment is well made, seems to be of high-quality manufacture and certainly on initial examination well up to the job.
Each sensor and control is preloaded with batteries which are activated with a clear pull tab which is easy to remove so you don’t even have to faff with a screwdriver or blade.
Of course, you need to download the inevitable app and allow it to access your entire online world, but it is easy, and it works seamlessly once you have registered.
Then, the genuinely thoughtful bit, connecting it all together – basically, you don’t.
I fully expected the usual rigmarole of setting each part of the system up and linking it which, in my experience is a bit hit and miss to say the least. There have been many times when I’ve nearly launched stuff through a closed window in frustration but, not with this Yale system. That’s because all the bits in the box are already pre-linked. Literally as soon as you get the base unit online your system is up and running. How cool is that?
In use the only thing to really say is that it works. Having set it up I tried my Burglar Bill act and where the sensors were fitted the alarm went off internally and externally. Loudly. You also get a an alert on your mobile in the Yale app where you can switch it off if need be.
Honestly, from my experience all I can say this is one of very few products that use WiFi and internet that is super-simple to set up and just works. A great product if you want a simple to fit alarm system.
I’ve been using this alarm for a couple of months and so far has been working faultlessly.
The app gets updated to iron out any issues, so I don’t really see it fit to leave negative reviews for it, although it could be quicker to load.
Installation was easy, although the screw holes for the siren are very small. This is fine if you have a flat wall, but I have render, so it was difficult to get the holes in exactly the right place. Other than that, it was all easy to do.
I particularly like the different user profiles and activity history. The siren also beeps to tell you when it has been armed or disarmed.
The alexa integration really isn’t worth using, I haven’t tried after initially struggling to use it. I don’t really see the point of it when you can use your phone or keypad. I’ve also bought some key fobs to arm and disarm which work well.
As a traditional “Bells only” non smart alarm it is definitely worth 5/5. It was quick and easy to install, all the fittings were provided. I purchased additional sensors so I have installed 5 PIRs, 5 Door /Window contacts, the external siren and the keypad. All of these took under 2 hours to install (ignoring the external siren – it was raining, that was done separately the following day). The ‘built in alarm’ in the hub is 100db of loud and more than adequate alone, the second one is more of a deterrent than something that’s required. I have successfully setup the part arm and full arm modes with ease.
Being able to set multiple pins is a great idea, obviously however the more pins you have the easier it is to guess and your alarm is only as secure as your weakest pin. I have a pin for myself and then 2 family members have different pins so if they need to disarm it they can, but I will also know who has been in my house if they do.
The only issue I have had is occasionally when using the App occasionally it says the ‘hub is offline’. Which means I cannot get notifications or remotely arm/disarm the alarm. This is easily fixed by turning the alarm off and on again physically, just a pain.
This is an issue with any smart device, whether it be blinds, bulbs, alexas, alarms or smart cars. Hopefully overtime this becomes less of an issue. This model is far superior than their old Yale Smart Home Alarm system and operates at a much better range and is more reliable.
Ultimately it comes down to this: If you want a “Bells Only” alarm this is great, if you want an “alarm with notifications” this is good but not bulletproof. If you want the most reliable service possible you’ll need to buy an ADT alarm with subscription and even then there is a slight risk of it going ‘bells only’. For context, my setup throught ADT would have been 800 installed and then 40 a month 930 more in the first year and then 480 a year more forever… So I’d definitely recommend this unless you’re a Jewellery store or bank.
4/5 would definitely recommend for most people. Would be 5/5 if the hub never disconnected, however overtime the server technology should improve this, I’d say my hub uptime is around 95% from what has been monitored so far.
Had some issues with setting up the account. Firstly I created an account and then could not login. I put it down to being a long password (20 chars)…. come on Yale, this is a security system 20 chars is not too long, and if it is tell me.
It happened setting up both my and my wifes account so no glitch.
Because of this, it did not show the accessories and no amount of paring fixed it. In the end fixed with with a google:
Settings -> System Info -> Press and hold SMS Balance for 10+ seconds until the ‘refresh panel’ box appears. That would have been impossible to figure out!
Now working I am happy with this. Yet to fit the siren, but in principle this works well. Arm via the app and easily configure upstairs and downstairs so can be used at night. Disarm via the app or keypad (with pin), also allows multiple pins for guest and other household members. Push alerts are almost instant.
Hue light go from green to red when arming, and you can pick the rooms. Can also set the whole house on red when there is a trigger.
The beeps from the hub are pretty loud when arming downstairs at night, which can wake the kids and would be good if you could set the level.
Also the motion sensors don’t seem to be very sensitive, but guess if we were burgled they would set off as a significant amount of movement would be required.
Hoping the batteries will last well, as will be a pain to remove the sticky pads (purchased separately). Also hoping the outdoor siren does not been when arming (seem to have been mentioned in some reviews). Will have to wait and see on that.
Also not yet tried the geo-sensing but have it set up for myself and my wife on the app, was pretty straightforward.
If the app was improved from an information and usability perspective (however it is functional), I could see this being the go to DIY alarm for the smart home. It does however require some investment from Yale (much like Philips is doing on an ongoing basis with HUE)
When it came to looking for a new alarm, I decided to look at some of the more expensive options available from other manufacturers, but there were some draw backs to these (location of fitment would be an issue to me, as I did not want to install the main unit in the hall and some units had modules required, so not really a diy option and fitters also charge a premium for installation!), as well as most stating that you require a yearly maintenance check, which I refuse to pay.
Luckily for me, Yale had just released new information about this, the Yale Sync Alarm! It sounded all too good to be true, as it had everything I wanted in an alarm – Wireless, Easy to install, small main unit for easy placement and a good price.
I purchased the Yale Sync alarm back in September 2018 and since then I have been extremely happy with my purchase and have not regretted it one bit. As others have mentioned, Yale did have a bit of nightmare a little while back, but to be honest I didn’t seem to be affected by it, so I was one of the lucky ones.
Recently I was a little frustrated by a change to the Yale app, whereby a notification would prompt you every time you opened the app! But this was resolved in an update that I received today, so no more unnecessary notifications on the phone!
Otherwise the app works great and no issues so far with the hardware 🙂
Had it for over a year and it is a great pice of kit, offers great value for the money!!!!
I didn’t want to be running wires and drilling holes through walls!
I had been looking for a while but this came up on a lightning deal 50% off!
I was a little dubious about some of the negative reviews.
After I opened the box I just followed the simple easy to follow instructions and within an hour my system was fitted including pairing another door sensor! Batteries and fittings included! Couldn’t be any easier!
So far the app is working great “iPhone 6s” and I have just upgraded my phone to the “XR” and the app transferred devices without a glitch.
Simple and easy peace of mind!
Will be adding more sensors very soon!
I found using all the apps features easy and straightforward being able to test The system great. You can also set parameters for different sensors like time delay or instant.
You can also part alarm your system setting different zones. Very easy to use!
It took me about a hour and a bit to get everything connected and hook up.
Having the ability to have different family members setup with their own pin is fantastic.
The notifications are a great way to see what’s happening to, and the remote unsets are a great way to disable your alarm prior to going into your house if your hands are full.
For the price I can’t knock it, the instructions are pretty basic there’s no wording just pictures but are relatively easy to follow.
The stick strips on the door chime set are not very good though. Once applied you can’t apply again if it comes off.
Other than that a great bit of kit for the price
Good product and easy to install, it took about 3 hours start to finish. The only issue ive come across is the beeping of the external siren on entry/exit it is a tad annoying and I’m not sure my neighbours are going to like it when I get in at 5am. I’d have maybe give it 5 stars if it wasnt for this. On the whole though it’s a good little system. I’ve seen a lot of complaints about the app but it seems ok so far I’m only on day 1 though so i may see further issues.
You can set multiple codes and it let’s you know who has disarmed it. Each item (PIR/Door Sensor) is individually programmable which is very cool. You can also use a test mode to check the PIR and door sensors.
Simple installation, quick and easy, love the feature of my Conexis being able to disarm my alarm when we unlock the front door and also being able to unlock the door and arm and disarm the alarm from the App anywhere i am.
The App also pulls through all of my other Yale apps into one so no switching from each one (Home View – for my internal IP cameras, Yale View for my CCTV system and Conexis for the smart door lock.)
When tested and triggered i had an in App prompt to view my internal or external cameras.
Great Job Yale!
Being able to control via the app certainly helped sell it to the younger members of the household!
The Alexa features were not a priority for me (even though I am a keen Alexa user), so can’t comment on how useful they are.
Think this is a fantastic system. For a DIY set up that works wirelessly and remotely it’s great value. Love being able to remotely check its status, be notified of any events and set it. Have had it over a year and it’s been very reliable. When I bought it there was nothing else that came close to doing all this. I haven’t tried using it with Alexa though but mainly because the keypad can be mounted somewhere convenient and is quicker to use.
After doing pretty extensive research, this alarm appealed to me as the best value for money with the most features including the ability to operate from an App. It has integration with Amazon Alexa and Philips Hue colour bulbs which has meant I’ve enjoyed deliberately setting the alarm off just to watch the house flash RED (then realised I could test the Philips hue integration in the app without the alarm sounding). Everything can be controlled via your smartphone which seems to work well. It’s worth spending 30 minutes going through all the settings via the app to get the most from the system. Overall I love it. Highly recommend
Setup is a breeze. It took me two hours total, from unboxing to tidying up being done. I would recommend putting up all the devices before doing the online setup, just for simplicity.
You can arm it three simple ways: the app, the key fob, or keypad. It disarms just as easy and consistently. The wording is awkward, but it makes sense. Alexa can set alarms or timers, so it has to avoid the crossover by naming the specific product.
For ~250 you can get a high quality alarm, that notifies you via email or any changes, and works with Alexa.
Ignore those who didn’t bother to read the box. If you want a good alarm for a cheap price, you’re not getting better than this.
Being a well known brand I thought Yale would be the best choice for a smart alarm system. Although the box arrived damaged, installation was a lot easier than expected as the app guides you through much of the process. The Alexa integration is pretty basic but the Philips Hue stuff is super cool! Yet to try some of the other features, but so far so good! A++
This is the second one I have installed and they are really easy to do yourself. I love that there are no fees for remote alerting and couple with Ring doorbell, Ring Floodlight cam this makes a great home security system that allows people to monitor their homes when they are out.
One drawback is that the designers of the app only considered that people would have one of these. If you have multiple homes or premises that you want to have them fitted to you have to login to the app using an account for each. It would be a lot better if they could be logged in to all at the same time.
The system is very easy to set up, once you’ve managed to work your way through the App, especially setting up of pin codes and sub accounts for everyone in the house.
The problem I had with setup was that it told me account setup failed, but refused to let me then great one as it was already set up. In fact the original failure was wasn’t and it then worked fine.
Although wireless, the Yale hen does need to plug into an RJ45 port on you router or a switch, so bear this in mind that you need a spare power socket next to your router,
Overall very good, however the price of extra sensors does seem high compared to those for other Yale wireless alarm systems.
Overall the alarm is great value for the price but it has some flaws.
Installation – 4/5
Reading the instructions was a nightmare. I found the video on youtube which made it a lot easier. WATCH THE VIDEO!
App – 3/5
As with all Yale apps, it’s okay and reasonably easy to navigate. A few issues logging in but it’s okay. Why they have so many apps is beyond me. Why can’t I control my Alarm and cameras on one app is annoying.
Alexa – 3/5
It’s harder than I thought to use with Alexa. I probably won’t use it.
Would I recommend this product? Absolutely! Especially if you have the cctv and connexis handle too! I read somewhere it’s all going to be controlled in one stand alone app soon… that’ll be impressive!
Why some people are giving this alarm one star, I can’t imagine – but they clearly have had a bad experience. My thoughts are that issues, when they arise, are wi-fi related since we had many issues with Ring security cameras when we first installed them around a year or two ago. Ring advised that it was our wifi but I didn’t really believe them as we had 200mbs VirginMedia cable wifi. However, after much time-wasting frustration with various ways to boost the wi-fi signal, we eventually forked out a couple of hundred pounds, with some disgust, to buy a set of three BT Whole Home WIfi discs. We’ve never looked back. Ring customer service were right – our wifi wasn’t strong enough. Since installing that wonderful BT kit, our cameras have worked well – as does this Yale alarm. I suspect, therefore, that you need to be in a home with a truly solid wi-fi signal if you are to buy this or any similar device that relies on the Internet to work.
We have Alexa throughout the house, and Philips Hue lighting – but I haven’t set that up yet. I have no reason to think it won’t work well but will amend my review if not. As it stands, I cannot do other than to recommend this home burglar alarm system.
It has served us well and was capable of phoning out to us when triggered (which has been used a couple of times) but didn’t have any smart capability or app integration.
Therefore the opportunity to move up to an app controlled and monitored modern smart alarm was something I was very keen to do.
Immediately it is clear how much things have moved on. Set-up is now instigated by installing the app and then guided from there. This is a huge step forwards from the complicated instructions (and even guidance video) needed for my previous system with it’s complicated base unit for pairing and setting everything.
Here i just set-up the app, the base station (which requires a spare ethernet port on your router and plug socket), activated the devices (window sensor, two motion sensors, keypad , siren) and then arming is very easy via the keypad and all can be monitored and notifications received on my mobile via the app.
It’s worth noting that the siren was exactly the same size and shape as the old one, so a simple straight swap. We did have to drill a couple of holes for the PIR sensors and keypad though. Didn’t take long at all but worth noting.
One little tip on this: I was getting a constant beeping and battery warning. I eventually found that there is a little rubber cover on the back of the hub, Remove this and switch this to “on” to activate the backup battery. The sound and warning then goes away.
There is also an Alexa skill for this that allows you to turn the alarm on and off as well as control other smart switches. I’ve only tried it for arming but it seems to work fine, I’ll probably mostly use the app or just use the keypad as I always have as I leave the house if I am honest.
Overall I am very pleased with this, it’s an excellent replacement for my old alarm. The only slight negative is the old kit came with a dummy spare siren for display and extra window sensor, but given the extra functionality and software now available with this one that feels like a fair compromise. A great do-it-yourself security kit. I’d definitely recommend getting an extra couple of window sensors though and am doing exactly that.
I was concerned that the PIRs didn’t seem very responsive initially but after a Google it became apparent they are in sleep mode for one minute after arming to let the room settle I guess. And yes, after this time has passed they work perfectly.
The biggest issue I’ve had which was all over the news was the app crashing, however the alarm still worked as a bells only system and I just used the keypad. It wasn’t chaos as reported- just temporarily lost the ‘smart’ aspect. I’m sure Yale will sort the ‘smart’ issues as it is the future of their company and they know it.
I haven’t used it with ALEXA yet as haven’t been bothered to set it up and using the app/pushing the keypad arm button once is not exactly hard.
So yes four stars at least. Need to ensure app is reliable but otherwise excellent.
Once registered setup was very straight forward just make sure you select “bypass” in settings for all pre registered devices before installing in required location or you will be getting very sore ears from the alarm triggered due to tamper switch activating when opening sensors and on back of door/window alarm.
Once installed reactivate the sensors.
So far I have had no other problems with the app. After registering I was able to login on IOS with details I created on android and all works fine.
All devices were preregistered so minimal setup just place all devices in required position and that’s all. It took no more than 1.5 hours total excluding initial iOS app issues.
As mentioned I bought this as a pre order and this was officially released today 1st Oct 2018 with a price drop from 276.86 to 219.99 so that’s great according to pre-order price guarantee you pay lowest price offered up to the end of the day on the release date. But amazon have not currently honoured this (still investigating) at first refused to refund difference as the pre order came with an offer of either free Philips hue mini starter kit or free echo dot (I got Philips hue) but amazon applied the discount across both purchases showing the Yale as purchase price of 201. This I explained was not the case as it was purchased for 276.86 and the Philips hue was FREE. Their system applies the discount incorrectly so if you got the free device whichever it maybe make sure amazon honours its pre order guarantee and gives you a refund.
*Update on Alexa functionality*
Alexa controls in its current initial form are virtually useless and a waste of time.
The phrase needed to do any actions is far to long and doesn’t always do what you ask.
I have tried many different forms of shortened phrases but none work thus far.
Much quicker to use app/pin code or buy key fob additional accessory 30.
*Philips Hue*
Nice added feature where lights flash green when arming alarm or red when alarm is triggered by sensor if you already have hue bulbs or got them with the Yale alarm free but not worth purchasing purely for this function at regular price.
Very easy to pair with hue then you are able to choose individually which bulbs activate and which don’t within Yale app.
*Price guarantee*
Amazon have honoured the price guarantee for me refunding 56.87. So have amended up the star rating to 5 stars.
Alarm system works very well only minor issue is Alexa which will hopefully improve with time.