Drayton Wiser Smart Thermostat Heating Control Heating Only – Works with Amazon Alexa, Google Home and IFTTT

Works Well and Easy to Install
Had been considering a smart set up for a while and looked at Nest / Hive etc – saw this and thought it was reasonably priced so bought the Start up kit with 2 TRVs. Very easy to install, removed old programmer with 2 screws and replaced it with Wiser hub (2 minutes). Downloaded app and created account and replaced 2 TRVs and put the room stat on the wall. Works so effectively, I went on to order more TRVs and have control of the every room in a busy house with lots of different demands for each room at different times. So now I can heat each room as and when needed without heating the whole house. Away mode does what it’s meant to when we’re away on our travels.

Never had any issues with hub disconnecting or rooms disappearing off the app like some reviewers.

Never had any issues with connectivity or needing a range extender – and the house is over 3 floors.

Not had to speak to customer support as everything was clear in the instructions and works.

Have had the system for a couple of months without any issues at all. Just make sure ‘pin valves’ in the body of the TRV are not seized so that they can operate smoothly.

The app interface is a little ‘clunky’ could do with a design refresh to help make scheduling a little easier and user friendly, but a small niggle in the scheme of things.

Would highly recommend the product, the heat reports it provides via the app are interesting, and I can state that my bills are reduced as a result of installation, but it is the convenience of it that makes it worth having rather than the savings – at least for our house anyway – my wife has a quick natter with Alexa and the room she wants heating gets toasty, I use the app – each to their own but we like it.

Best kit in the market for the price - Not for dummys
I am writing this review after using this product for couple of months. So, apologies for long review in advance 🙂

I have a newly built 4 bed room town house (3 floors). I have 2 heating circuits with 2 room thermostats and a hot water tank with a thermostat. Lounge is on one heating circuit and rest of the house is on other heating circuit. I have ESI programmer, ESI room thermostats and Hot water thermostat.

My requirements were:

1) Independent room temperature control – Met
2) Easy installation without major wiring changes – Partially met
3) Geo fencing – Met with IFTTT
4) Amazon Alexa integration – Met but with limited operations.
5) Energy saving – Met
6) Opentherm interface – Opentherm itself is not compatible where the system has a hot water tank with external water temperature thermostat. So even though my boiler has opentherm module, the system won’t work with my setup. Opentherm enables wiser to control boiler temperature in real time to reduce the gas consumption.

Why I chose this kit?

I did a lot of research in this area and I found the following

1) Google nest: No seamless way of having individual radiator thermostat temperature control. We can use Energenie smart TRVs with MI software but the integration is clunky and unrealistic.

2) Tado : Features like Geofencing are subscription based which is not a great way to save money.

3) Hive: Although it is possible to install smart radiator thermostats to get individual room heating control, reviews suggest that the radiator TRVs are taking 1 hour to turn on. Recently hive released a firmware update to reduce this time to 30 minutes. This defeats money saving objective. Also, the radiator TRVs don’t have the same priority as the room thermostats. This way, if the room thermostat reaches target temperature, even if TRV calls for heat it won’t work.

Some information about the wiser system:

I purchased wiser kit 3 (Comes with Wiser hub, 2 room thermostats) and I purchased 4 radiator thermostats separately.
Wiser hosts a 2.4 Ghz radio network to communicate with room thermostats and radiator thermostats.
It is advised to use a 2.4 Ghz wireless home network with WPA2 security (But it worked ok with my dual band wifi network which hosts 2.4 Ghz and 5 Ghz frequencies with same SSID).

Installation procedure and issues I faced:

Note: It is important to know TRVs which are linked to specific heating circuits before starting the installation process.

Step 1) It is advised to remove the existing room thermostats and short the call for heat wire so that the thermostat calls for heating all the time. I achieved this by simply turning the thermostat to maximum temperature so that it is calling for heat all the time.

Step 2) I had ESI programmer which I removed from the back plate. The back plate of ESI programmer is different from wiser’s back plate. I had to removed the cables from existing back plate and labelled them. Then I removed the existing back plate, installed the wiser back plate and connected the cables to wiser back plate as described in the manual.

Step 3) After the wiser controller turned on, it hosted a wireless network. I installed wiser heat app on my android phone and from wifi settings, connected to the wifi network hosted by wiser hub.

Issue 1) Android system detects that the wifi network hosted by wiser hub is not providing internet connection and requests the user to switch wifi. While this prompt is open, wiser heat app can’t find the wiser hub. So, I had to select the option on wifi settings to stay connected to wifi network hosted by wiser. After this the wiser heat app found the wiser hub

Step 4) I paired the room thermostats and Radiator thermostats with wiser hub via the wiser heat app and started installing the radiator TRVs.

Issue 2) After pairing the radiator valve with the wiser hub, I went to the top floor to install the radiator thermostat. After the calibration started, the mobile phone lost wifi connection with wiser hub due to poor signal and the configuration failed. So, I came back to ground floor, connected to wiser wifi network and then completed the setup. This resolved the issue.

Step 5) After pairing and installing room/radiator thermostats, we have to connect the wiser hub to home wifi network which is by far the most painful step of all.

Issue 3) I hosted a 2.4 Ghz wireless guest network with WPA 2 network security as advised in the manual. I tried 10 times to connect wiser hub to this guest network but it failed every time. Ironically it connected to my dual band home wifi network (Which hosts 2.4 Ghz and 5 Ghz frequencies with same SSID/wifi network name) with WPA/WPA2 security with no issues.

Step 6) Created new account with email address etc. This completed without any issues.

General issues reported by users.

Some users reported that Wiser system has issues in homes with Philips hue lighting system. But I didn’t face any issues as I have Philips hue lighting at home.

I called wiser technical support to know the signal strength of my radiator TRVs. They told me that I don’t need to worry about signal strength until the TRVs show offline frequently in wiser heat app. So far, I didn’t see any issues.

The TRVs make some noise when they turn on and turn off. As my kids are older, I am not finding this as a real issue.

Look and feel of wiser heat app.

This app is functional but not flashy. It has everything that we need from a Smart heating system. If you are someone who can figure out things by using apps, then it should be a breeze for you.

Advise to product team:

The wiser hub power led blinks in the same way when it loses wifi connection and when it is updating the firmware. This won’t help the user to understand what’s wrong. Please change the power led blinking pattern so that we can distinguish the difference.

The Alexa integration provides very basic functionality. Please add functions to alter heating schedules.

In the next version of Radiator TRVs, try to reduce the noise.

Final verdict:

This is by far the best smart heating system for the price in the market but to set this up and use it, user must have a troubleshooting mindset. So, non-technical users must opt for professional installation 🙂

Great value, quality and suppo
After a huge amount of research into different systems, really impressed with our new Wiser set up.

Easy to fit, high quality controls, and unlike other systems, the affordable TRVs mean we can much better control our house room by room.

The app works exactly as expected, and although fine tuning the remote side has been a challenge, it’s now well worth it and the support has been exceptional. I’d imagine most people wouldn’t have the router issues I did, so I’m more than happy to recommend.

Very flexible smart heating with zones
I am at home most of the day and need to have some rooms heated but not all of them. I live in an old house that is expensive to heat and hard to insulate. Having done what could be done, I wanted to save further on fuel and began looking at the rooms that were empty all day but were still being heated because the heating was on. The Drayton Wiser system appealed to me because I can set schedules for every room that would benefit and only heat them when they needed to be heated. It was fairly easy to install: my radiators had non-standard TRVs (Thermostatic Radiator Valves) and the smart TRVs would not find and neither would any of the adapters. In the end I drained down my system and swapped the TRVs for some very cheap ones from Toolstation that were compatible with the new smart TRVs, and then I could easily fit the smart TRVs where I needed them. I did the wiring myself – that was trivial.

My house is very spread out being a chalet bungalow and I found two of the smart TRVs were about on the limit of the range from the Wiser Hub, so I bought two Wiser Smart Plugs – these are very expensive compared with other Smart Plugs that I use but they also function as an amplifier for the Wiser Hub ensuring that those two zones always get a good signal.

I’m not going to write here about all of the benefits of a smart system – if you’re looking for a smart system then you’ll already know most of those from their advertisements. I looked at several systems including Hive and Nest and felt that the Drayton Wiser system offered the best value for me because of the ease of setting up zones. It has all of the features of the others apart from Nest’s ability to not have schedules instead opting to learn what you want by observing how and when you set your heating.

Drayton not only had the best match of features for me, but it was the best price, and Drayton have been making heating control systems for donkey’s years – they are a household name for heating.

The app has some very interesting statistics (graphs) to show you how your heating is performing. It has intelligent modes that can shut off the heating for a room if there’s a window open there. It works well with Alexa. With the help of Life360 and IFTTT it is easy to set up geofencing so that if nobody is home it goes into background heating mode and then automatically resumes the schedule when someone arrives back home again.

Now on to why I only gave 4 stars when what I’ve written suggests 5 stars…

[a] If there’s a power cut, or the internet drops out, then often the hub gets “stuck” and cannot reconnect to the Wiser cloud – it sits there with a red light on. My son-in-law has the same system and also experiences this issue. The heating still continues to work, but you can’t work it or monitor it remotely. The fix for this is to turn off the master switch for the heating, thereby shutting down the hub for 2-3 minutes and then turn it on again – but you need to be at home to do that UNLESS: I fitted a smart plug in the power feed to the Wiser hub so (remotely) I can cycle the power on and off. Fortunately, we don’t get many internet outages or power cuts.

[b] It’s quite an investment in time to set up all of the schedules and I change them with the seasons [1] Spring and Autumn, [2] Summer and [3] Winter – I have requested (but had no feedback) that it ought to be simple to have the App store your schedules as a SET so that you could restore each SET as and when you need it.

Bottom line: brilliant system but nobody’s perfect.

Good set up
I think this is a good system, easy to set up, works well, my only gripe is the app could do with more features such as geo fencing and also have more support such as apples home kit.

Our house is a large 4 bed and have no connection issues with the kit. I think people who have issues need to check there networking kit and ensure what they have isn’t over subscribed. Also remember the kit that isp’s supply isn’t always great (very rarely is)

Really fantastic system, unfortunately didn't work with my radiators
Got this up and running quickly, well I thought I had…
The main receiver simply replaced my existing timer unit next to the boiler – the standard UK backplate meant no fiddly rewiring (but do check that your backplate is wired suitably for it – there’s details in the box, or get a professional to fit it)
I easily connected 1x TRV and the room thermostat to the central unit, then created an online account through the app. I was turning on and off the heating and hot water from my phone in no time.
I had an issue with a faulty TRV – Amazon customer service was great – after a bit of nudging – to replace the TRV only, rather than un installing the whole kit.
I spent several days phoning and emailing Drayton’s Liverpool-based support centre because the TRVs, while appearing to operate correctly, were not physically opening the valve on my radiators. I have oldish Danfoss valves – their fitting type is supported (there’s an adapter in the box for such values), but eventually we ascertained that the very small distance of travel of the pin in my Danfoss values were incompatible with Drayton TRVs, which expect a distance of travel of >5mm or thereabouts.
I almost kept the system, but without TRVs. The online app is great, and the room stat worked a treat. But zonal control at a great price was what sold it to me, and I wouldn’t get zoned control without TRVs. Reluctantly I uninstalled the whole kit and returned for a refund – excellent customer service as always from Amazon. Looking to Nest or Hive as an alternative non-zoned system.
The price of this kit rises and falls quite dramatically – I was gutted when I realised it wasn’t compatible with my rad valves because I got this at a great price – 140 quid.
If you have Drayton values, or modern Danfoss valves on your radiators, I seriously recommend giving this a go, particularly if you can grab it at a good price.
Well made, UK support, solid wifi and proprietary communication. (and no separate unit requiring a mains plug and LAN-cable connection to your router like Hive, or some other systems. I think only this and Nest are the only systems which connect to your home wifi and don’t require hard-wired cable and a separate unit)

Easy to install control for your central heating
I have not rated Tech support because I had no reason to contact them. These TVRs work with the Drayton Wiser Heat Hub and are not stand alone. The heat hub is a straight replacement for a standard backplate programmer. I am not a plumber or an electrician but it was a simple DIY job. The TVR heads replace existing TVR heads and again it is a simple DIY job. If you have radiators without TVRs, you will need to fit a TVR valve body. Not a difficult task but you will have to drain the system to do it. Once the hub was in place and the app installed it was easy to connect the TVRs wirelessly to the hub using the app. The system allows you to control the heating in each room independently each room has its own time schedule and temperature. We have 9 radiators all individually controlled and so far it works perfectly. Its too early to say if savings are significant but using this system each room is warm only at the time we usually occupy it and I am sure that there will be savings.

it just wont stay connected
I searched all the different smart heating systems and decided on this, mainly due to the cost.

It was easy to install and get up and running, the system has been in for about 12 months now, the batteries last well in the devices and the noise of the thermostats turning on and off isn’t too loud (but they aren’t quiet by any stretch of the imagination)

The recent changes to the app are very welcome and were needed, well that’s all the good stuff.

Here is why i rated it 1 out of 5

I wanted to be able to control this from my phone and it just doesn’t work, the connection is so intermittent it can never be relied upon, the days when it does decide to work it’s just to slow and laggy connecting to the system.

I must have completely reset the whole system about 5 times in the past 12 months, i’m writing this today as yet again my phone is unable to connect to the system even though nothing has changed from yesterday and i find myself hitting the reset button once more, now even though i classed this as “easy” to install it’s defiantly not something you want to be doing every few months.

I’m just about ready to pull the whole system out and stump up for a Nest or other better know (better designed) system. do yourself a favour and don’t try and skimp like i did you’ll just regret it.

The inhouse thermostat work just fine but it really takes the smart out of a smart heater to only use this as it has extremely limited function i.e temp up or down there is no individual room control.

Edit……

I’m leaving what I wrote previously as it was my experience however the last 12 months seem to have gone much better, I connection issues seem to have stopped and no more resets have been required, the app has also been improved. My current experience is a smart heating system working as I’d wanted it to and now I’m happy to recommend this to anyone.

Promising, but need more work, on both the app and the instructions.
What should be a straightforward install, took ages as the instructions are woeful. They miss out key steps and details. i.e. switching from the hub to your own wifi at the point you want to create an account. Password appears to require upper and lower case and special characters (!”$%^&*) in order to work (when you get it wrong and it fails, it just says error and not whats wrong!). Wifi hub has a rubbish range and you will probably need the range extender plug which is more money!

In the end I have sent this all back. The radiator thermostats would not control the radiators and I’m fed up faffing with it. Looking at the reviews for Hive and Nest, I don’t think they will be any better, so I will just fit a traditional heating controller and room stat.

Powerline WiFi caused problems to this system
Great product once you get it set up and stable.

The initial setup can partially fail. This seems to happen if you don’t have good WiFi signal. You have to get the failed setup deleted by staff at wiser who are most helpful.

The other issue I had was once I had installed a Powerline WiFi extender it dropped WiFi and signal to stats and trvs. Nowhere does it state powerline systems can cause interference to WiFi and rf signals throughout the house.

After moving the hub further away from fused spur and attaching ferrite cores to power cables to limit the interference the system is stable and working well don’t think I’ll even need the wiser plug.

Brilliant way to control Heating
Our house was always incredibly difficult to heat properly despite having conventional thermostaic valves on all rads. To get the living room hot enough the rest of the house was too hot. But then in the morning if the bedroom was warm enough the living room was too hot. I am sure this could have been sorted by splitting the house into zones but with the Drayton Wiser system I have a smart thermostat on almost all of the radiators. If one of the kids wants their bedroom heating when the rest of the house is empty that can be done. we now have a warm living room and do not waste energy heating the whole house to heat one part.

A full review would take ages – I will just say that I do a bit of DIY and found the whole thing very easy to fit. The rad valves are simple to do if you have TRVs already. The only problems I had using the system in a large house was some of the rads lost signal with the control unit. I have ended up buying two smart plug extenders that have solved the problem but probably could have got away with one carefully positioned. The second problem is that I needed an adaptor to fit each of the Drayton thermostats to my rads. The advice from the Drayton hotline was unimpressive and suggested buying from a European company at vastly inflated prices. I bought suitable adaptors from Amazon – no problem. Had the system running now for a few months nd am very happy with it !

Great controller se
This is a very good system that has already saved me heating costs even after a few months. I estimate it will pay for itself in my house in about 3 years but I would still use it just for the features it provides even without the cost saving.

The devices all connect together easily and let me control the heating room by room from my mobile phone whilst away from the house so perfect for heating when needed. I can see on an app on my phone the actual temperature in each room and can program the target temperature room by room. It also has the normal programmable on off times day by day schedules for the house and rooms but I no longer use these as have found better ways to manage the house heating.

You do not need a on going contract to use the device via internet to access the system when away from the house – it does depend on logging on to Draytons servers but the company has been going for years and it’s unlikely their service will end in the next 20 years. The system is accessed directly via the house WiFi when inside the house so no dependency on the internet or their servers.

A really useful feature is the radiator controllers allow each radiator to be turned on individually for 1 hour (it fires up the central heating) then will turn off automatically. It means occupants can heat selected rooms on demand and not need have the central heating warm the whole house e.g. when kids want to be in their bedroom they can heat their room themselves just when they are in it and it turns off automatically when they are away. I would say the precision in targeting the heating of this feature trumps many more complicated features for convenience and saving heating costs.

I could not fit a combi boiler in the house so have a high quality hot water storage tank in the loft – I have the tank on a separate heating circuit so can control hot water heating on demand from the Drayton app on my phone or on a timer programme or by using a boost button on the central heating controller unit so no hot water goes to waste.

The online technical support team is superb – I had a problem getting the main heating controller unit to connect via wifi to the internet which turned out to be a fault with my talktalk broadband router. Drayton worked patiently with me providing technical advice to help get talktalk to understand and accept the issue and replace the broken router then everything worked.

The Drayton system has fewer features than other systems e.g. hive but is significantly cheaper whilst being very functional and well designed.

Great controller se
This is a very good system that has already saved me heating costs even after a few months. I estimate it will pay for itself in my house in about 3 years but I would still use it just for the features it provides even without the cost saving.

The devices all connect together easily and let me control the heating room by room from my mobile phone whilst away from the house so perfect for heating when needed. I can see on an app on my phone the actual temperature in each room and can program the target temperature room by room. It also has the normal programmable on off times day by day schedules for the house and rooms but I no longer use these as have found better ways to manage the house heating.

You do not need a on going contract to use the device via internet to access the system when away from the house – it does depend on logging on to Draytons servers but the company has been going for years and it’s unlikely their service will end in the next 20 years. The system is accessed directly via the house WiFi when inside the house so no dependency on the internet or their servers.

A really useful feature is the radiator controllers allow each radiator to be turned on individually for 1 hour (it fires up the central heating) then will turn off automatically. It means occupants can heat selected rooms on demand and not need have the central heating warm the whole house e.g. when kids want to be in their bedroom they can heat their room themselves just when they are in it and it turns off automatically when they are away. I would say the precision in targeting the heating of this feature trumps many more complicated features for convenience and saving heating costs.

I could not fit a combi boiler in the house so have a high quality hot water storage tank in the loft – I have the tank on a separate heating circuit so can control hot water heating on demand from the Drayton app on my phone or on a timer programme or by using a boost button on the central heating controller unit so no hot water goes to waste.

The online technical support team is superb – I had a problem getting the main heating controller unit to connect via wifi to the internet which turned out to be a fault with my talktalk broadband router. Drayton worked patiently with me providing technical advice to help get talktalk to understand and accept the issue and replace the broken router then everything worked.

The Drayton system has fewer features than other systems e.g. hive but is significantly cheaper whilst being very functional and well designed.

The system works
I bought the wiser 2 channel system and yes, it does what you would expect it to do. My one surprise was that the heating is totally controlled by the Smart Thermostats – obvious you might think – but in the past using my Honeywell timer I have been able to schedule both hot water (which the Wiser system allows) and heating (which the Wiser system does not do. I fully get that the stats are there to do all the thinking for you but it would be nice to have the over-arching scheduling that the Honeywell control system gave me on both hot water and heating scheduling. That all said, I really like what Wiser provides and can comfortably recommend the system I bought – but just remember you won’t get heating scheduling control directly …..

Best system on the market when set up correctly
Had a look at all the other smart systems but this one is the best.
I wouldn’t recommed trying to set this up if you are not tech savvy and do not fully understand hiw heating systems work I suggest you get an engineer to set it up for you.
I had a glitch setting the system up in the fact that it wouldn’t register until I switched my phone back to my router rather than the wiser unit using the wifi.
Once set up it works perfectly I had to make minor adjustments to the schedule temps as the thermostatic valves are near the floor.
I measured a temp difference of 1.5 degrees C when compared to a stat at 1.5M.

I had a wireless/timer thermostat anyway so I doubt it will save me money.

What this tech does is give me the ability to control the temp in any room at any time from anywhere.

I believe this will be more efficient when the use of the open therm tech is employed because then the system will be able to control flow temps which should enabke it to mantain a more constant temp.

Perfect for my needs
I replaced an older Drayton miGenie thermostat so there was no rewiring required and I was up and running in minutes.

Whilst it might not be the most aesthetically pleasing product of this type it has proved to be 100% solid in terms of performance and has linked flawlessly to both Google Home and Alexa. The app. is still a bit of a work in progress but it fully functional and easy to use. Drayton have recently introduced a heating history chart which is interesting but also shows they are willing to invest time and money further improving a product that already does the job it’s intended for. I am very happy with my purchase.

Love i
This is a fantastic product when it works, when it doesn’t it,s a pain.

I have had the home kit 2 installed for about 2 weeks. Initial installation and registration was a breeze following the clear instructions supplied in the box and all was working well for a few days.

Then woke up 1 morning to a solid red set up light indicating that the hub had lost cloud connection. Luckily the unit follows its schedules but my heating was set to go off at 9:30 so I needed to connect locally in order to advance the heating. The manual indicates that this should be possible but in my experience you have to press the set up button to invoke a local wiserheat WiFi connection to the hub. Bit of a bind but works and you can alter schedules etc… I then spent all day playing around and racking my brains, why wouldn’t my hub connect to the cloud, reset everything but still no luck, Drayton site says cloud working fine.

Next day I telephoned Drayton and asked them to delete my account which took seconds for them to do this then let me set up the account again. Apparently my heat hub wasn’t paired to my account. Why this is when it was paired the day before god only knows.

Anyway couple of dropouts from the cloud over the next couple of days seem to resolve themselves within 30 minutes or so. At present all working well but I’m not confident this will last but am confident I will be able to resolve it. Would I buy again, is a daft yes. It’s brill when it works and I’m sure reliability will get better.

ADDITIONAL COMMENTS

Another week passed and the hardware and software has now worked flawlessly in 4 bed detached house with solid walls and no smart sockets. Either the web reliability has improved after Xmas or the changes I made have made a significant difference.

I have a virgin netgear superhub 2 which was set automatically find the best WiFi channel, I found it was switching at least once a day between channels 6 & 11, protection was also set to WPA – auto. I used the WiFi app on my Mac to find the least congested channel which turned out to be channel 1, so I fixed to this on my 2.4 ghz network. I also changed WPA – auto to WPA2 – PSK as I don’t have any legacy devices. All now seems good, heat hub 2 metres from router on ground floor under stairs in centre of house. Room stat 5 metres from hub through 2 solid walls. 1 radiator valve 7 metres from hub through floor with loads of pipes and 2 solid walls. Other radiator valve 4 metres from hub through floor with loads of pipes and 3 solid walls. No connectivity issues.

Well pleased just ordered more valves !

Excellent heating control system
I now have a fully working smart heating system in my home at a much lower price than its competitors & I would highly recommend it to anyone wanting to have full control over a multi zone system.

I have had a few issues which is down to my router having too many smart switches connected to it at one time which I have resolved by getting a good access point installed

The technical support is excellent & cannot fault them as they are friendly, polite & extremely helpful

Hopefully in the future there will more control of the hot water as I am used to an Owl Intuition which gives me the ability to set the hot water to different temperatures at different times of the day (hotter when people are having showers in the summer, lower at other times of the day) this system only allows you to have hot water on or off which isn’t important in the winter but I would like more control in the summe

Very straight forward and easy to use.
So I’m not exactly a novice, but was expecting more of a challenge with this setup. In reality though it was very easy. Control unit went in fine, my old unit didn’t have the same rear connection, but re-wiring was easy and wall mounting was a couple of screws. Once the physical install is done the set up of the Thermostats via the app was really easy. App functionality is really good and after two days I woke up this morning to find it had updated itself with more features. The only thing I haven’t done is bypass my existing wall mounted thermostats – this looked complex and I’ll call in an engineer to get this done, for now the work around is to turn them up to maximum so they don’t interfere with the new thermostats.

Brilliant Heating Control System
I fitted my Wiser system some weeks ago, and have been waiting before reviewing it so I could give a honest and experienced view point. I have a conventional vented/pumped heating and hot water system so I have the Multi zone 2 kit and I decided to buy 5 additional remote valves so I have all radiators except bathroom towel rails ‘under Wiser control.
I have to admit to being a little sceptical about the ‘use value’ of these types of control systems, especially when I looked at the cost of some of the competitor systems, however, the Wiser system seemed to be of a more sensible price level so I took the plunge, and fitted it all at the same time as renewing pump and various bits and pieces of pipework to give my heating system a good service etc.

The system is simply brilliant, well thought out and simple to fit and use with a smart phone, even for me being the wrong side of 60….I could not recommend it higher, I was cautious about some reviews speaking of noise from the valves when adjusting themselves, but I can honestly say this is not an issue whatsoever, a small click and a bit of a whir….but you have to be listening for it….I’ve got better things to do, although at first start up I did find myself standing by different radiators and changing temperatures just to hear it working 🙂
I can now control our system room by room and at different times of day, lounge snug and warm, bedrooms cool, etc etc
The system is great value for money and it saves energy by enabling you to have full control, no unnecessary heating of rooms. I can also make sure the house is warm to come home to….no more journeys home wishing the heating timer was set a bit earlier….and I can switch it all off remotely if I need to. The away mode is great, away in winter…no problem set to away mode the house is kept at a nice 16 degrees C, nicely aired and keeping the fabric of the building warm no more taking ages to ‘get the house warm’

I do wish there were chrome topped valves available.. I would fit them to our towel rails too…may be there are and I just haven’t seen them…I have three different makes of rad valves (Myson/Pegler/Drayton) around the house, the Wiser control tops fitted them all with no problem.

Overall a very good and impressive system.

Good system.
Initially I thought I was going to have problems with this product (I did) I live in 1930’s 3 bed bungalow with brick internal walls, my heating system was already fitted with a Drayton wireless RF thermostat, so it was simple to remove and replace the base unit with the smart base unit.
My Boiler is situated at the back of the property in the kitchen, after fitting the radiator stats all seemed well except that some of the units were showing very low Wi-fi signal strength after a day the lounge thermostat lost its connection altogether, I started to worry.
I phoned Drayton and they sent out the free extender, after fitting this and finding the best position for it the signal strength improved and all is well.
Be aware that valve head adapters may be required if your heating system has 28mm valve threads, these can add to the overall cost (approx 10/12 per adapter)

This is a good economical system but it has its faults, the app might confuse some, when it displays the rooms and devices it shows the room name then a line, then the device assigned to the room then the next room name then a line, I’d have thought the room name and device could have been included in the same box. Hopefully these things will get looked at in further updates.

Bottom line I’m happy….so far.

UPDATE. Drayton have updated the app (March) the update states that it has made improvements to the signal strength and this seems to be the case, still a few things about the app UI that I personally don’t like but the system seems to be running very well now

Drayton you’ve pulled a blinder with Wise
Wow – what a brilliant system – I’ve looked at all the systems over many months , even wasted money on buying two EVE radiator thermostats, how fiddly were they . Am I so glad I waited for WISER – it was a breeze to install and so intuitive- ok a few headscrating moments but that’s more a case of not reading the instructions carefully – so went onto YouTube and loads of help, not that you’ll need much – I’m so pleased that after installing 4 radiator thermostats and room stat I immediately ordered 4 more to complete the system – the Drayton engineers seem to have thought of everything. – as for noisy radiator valves – load of rubbish – can’t hear a thing – I really can’t believe how easy it was – we’ll done . Security? – can’t see what the problem is – And the price is great – Only one thing as we have a big sprawling house we may need an extender but that’s easily fixed – finally my son is so impressed he’s installing the same – Drayton you’ve pulled a blinder here well done

More comfortable house, cheaper to heat. Well worth doing!
Had Wiser for a month now with their TRv’s on most radiators. Fitted it whilst having a new boiler so the electrician fitted the main module but I configured it and fitted the 9 TRvs.
Easy to configure.
No problems with wireless range to the TRvs.
Fitting was easy.
Only 1 of our radiator valves did not suit the Wiser TRV but we checked ahead and the plumber swapped it whilst the system was drained down.

The experience is that our Victorian, solid walled house is more comfortable and using less gas. We can control it from home or when away.
A colleague has the Honeywell system and functions seem similar but Drayton is cheaper.
Any radiators without the Wiser TRVs will come on when any room calls for heat – we left it that the hall and downstairs loo have a traditional TRV so that helps maintain a comfortable feel to the house.

Note that the motorised TRvs do make a noise – most noticeable when they first open fully in the morning. They also make a sound when adjusting themselves. Some of the family didn’t like that but we are used to it now.

Excellent quality and easy to install & operate
This is a well made and well thought through product. Small details all over the products, the documentation, and packaging show me this has been thoughtfully designed. If you have experience of Drayton TR4 radiator valves – the quality is the same.
I downloaded the full user and installation guides from the internet while awaiting delivery – recommend doing this to aquaint yourself with the product.
It was easy for me to mount the hub and connect up to to existing wiring centre.It was then also very straightforward to link my smartphone to the hub once the app had been dowloaded and installed.
The system works perfectly – there are enough options to allow a wide variety of desired heating and hot water plans. I am pretty tech savvy, but my wife is certainly not, but we both operate the system readily in our individual ways.
The electric radiator valves actually seem to work better than the TR4 valves they replace. I think this is because the valves are fully on (open) until room is warm enough, then fully off. So no time while the valve gradually closes by heating as per my old valves – creating a longer time to bring the room to heat while the last few degrees are warmed by a gradually closing valve.
I have no hesitatation in recommending this product – it works very well, is keenly priced ( cf Nest, Hive etc), easy and clear to control, needs no additional house wiring ( eg no room thermostat wiring).