Water2Buy W2B200 Water Softener | Efficient Digital Meter Softener up to 6 People | 100% Limescale Removed
Common Questions | Häufige Fragen | Questions courantes | Domande comuni | Preguntas comunes
EN
To connect the water softener to your plumbing use an install kit, sold separately. Separate mounting blocks are not required the unit has separate bypass and water hardness adjustment. The softener uses Water2Buy crystal salt available to buy or subscribe. Water2Buy Water softeners do not affect water pressure. Water2Buy Water softeners can be installed with a combi-boiler. Water softeners don’t make any noise while in normal softening mode, during regeneration they make a noise similar to a dish washer. We recommend an annual self-service using Softec resin cleaner. If you are concerned about drinking soft water, install an Easy1 undersink filter tap before the water softener. Scanning the QR code on your Product to get the app or Search the App store.
DE
Um den Wasserenthärter an Ihre Rohrleitungen anzuschließen, verwenden Sie ein separat erhältliches Installationsset. Separate Montageblöcke sind nicht erforderlich, das Gerät verfügt über einen separaten Bypass und eine Wasserhärteeinstellung. Der Enthärter verwendet Water2Buy-Kristallsalz, das Sie kaufen oder abonnieren können. Water2Buy Wasserenthärter haben keinen Einfluss auf den Wasserdruck. Water2Buy Wasserenthärter können mit einem Kombikessel installiert werden. Wasserenthärter machen im normalen Enthärtungsmodus keine Geräusche, während der Regeneration machen sie ein Geräusch ähnlich einer Spülmaschine. Wir empfehlen eine jährliche Selbstbedienung mit Softec Harzreiniger. Wenn Sie Bedenken haben, weiches Wasser zu trinken, installieren Sie einen Easy1-Untertisch-Filterhahn vor dem Wasserenthärter. Scannen Sie den QR-Code auf Ihrem Produkt, um die App zu erhalten, oder suchen Sie im App Store.
FR
Pour connecter l’adoucisseur d’eau à votre plomberie, utilisez un kit d’installation, vendu séparément. Des blocs de montage séparés ne sont pas nécessaires, l’unité dispose d’un réglage séparé de la dérivation et de la dureté de l’eau. L’adoucisseur utilise le sel cristal Water2Buy disponible à l’achat ou à l’abonnement. Water2Buy Les adoucisseurs d’eau n’affectent pas la pression de l’eau. Les adoucisseurs d’eau Water2Buy peuvent être installés avec une chaudière combinée. Les adoucisseurs d’eau ne font aucun bruit lorsqu’ils sont en mode d’adoucissement normal, pendant la régénération, ils font un bruit similaire à celui d’un lave-vaisselle. Nous recommandons un libre-service annuel utilisant le nettoyant pour résine Softec. Si vous êtes soucieux de boire de l’eau douce, installez un robinet filtre sous évier Easy1 avant l’adoucisseur d’eau. Scannez le code QR sur votre produit pour obtenir l’application ou recherchez dans l’App Store.
IT
Per collegare l’addolcitore all’impianto idraulico, utilizzare un kit di installazione, venduto separatamente. Non sono necessari blocchi di montaggio separati l’unità dispone di un bypass separato e di una regolazione della durezza dell’acqua. L’addolcitore utilizza il sale cristallino Water2Buy disponibile per l’acquisto o l’abbonamento. Gli addolcitori Water2Buy non influiscono sulla pressione dell’acqua. Gli addolcitori Water2Buy possono essere installati con una caldaia combinata. Gli addolcitori non fanno rumore mentre sono in normale modalità di addolcimento, durante la rigenerazione emettono un rumore simile a quello di una lavastoviglie. Si consiglia un self-service annuale utilizzando il detergente per resine Softec. Se sei preoccupato di bere acqua dolce, installa un rubinetto con filtro sottolavello Easy1 prima dell’addolcitore d’acqua. Scansiona il codice QR sul tuo prodotto per ottenere l’app o cerca nell’App store.
ES
Para conectar el ablandador de agua a la tuberÃa, use un kit de instalación, que se vende por separado. No se requieren bloques de montaje separados, la unidad tiene un bypass y un ajuste de dureza del agua separados. El ablandador utiliza sal cristalina Water2Buy disponible para comprar o suscribirse. Water2Buy Los ablandadores de agua no afectan la presión del agua. Water2Buy Los descalcificadores de agua se pueden instalar con una caldera combinada. Los ablandadores de agua no hacen ningún ruido mientras están en el modo de ablandamiento normal, durante la regeneración hacen un ruido similar al de un lavavajillas. Recomendamos un autoservicio anual con el limpiador de resina Softec. Si le preocupa beber agua blanda, instale un grifo con filtro para debajo del fregadero Easy1 antes del ablandador de agua. Escaneando el código QR en su producto para obtener la aplicación o buscar en la tienda de aplicaciones.
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| EN | Stainless steel connection hoses for installation 3/4″ | 22mm | Stainless steel connection hoses for installation 1″ | 28mm | Water Softener Salt 25Kg bag | easy1 water filter water system undersink water filter | Changeable 3/4″ | 22mm fittings | Changeable 1″ | 28mm fittings |
| DE | Edelstahl-Anschlussschläuche zur Installation 3/4″ | 22mm | Edelstahl-Anschlussschläuche zur Installation 1″ | 28mm | Wasserenthärter Salz 25Kg Beutel | easy1 Wasserfilter Wassersystem Untertisch Wasserfilter | Wechselbare 3/4″ | 22mm Anschlüsse | Wechselbare 1″ | 28mm Anschlüsse |
| FR | Tuyaux de raccordement en acier inoxydable pour installation 3/4″ | 22mm | Tuyaux de raccordement en acier inoxydable pour installation 1″ | 28mm | Adoucisseur d’eau Sel Sac 25Kg | filtre à eau easy1 système d’eau filtre à eau sous évier | Raccords interchangeables 3/4″ | 22mm | Raccords interchangeables 1″ | 28mm |
| IT | Tubi di collegamento in acciaio inox per installazione 3/4″ | 22mm | Tubi di collegamento in acciaio inox per installazione 1″ | 28mm | Addolcitore Sale Sacchetto 25Kg | filtro dell’acqua easy1 sistema dell’acqua sottolavello filtro dell’acqua | Raccordi intercambiabili da 3/4″ | 22mm | Raccordi intercambiabili da 1″ | 28mm |
| ES | Mangueras de conexión de acero inoxidable para instalación 3/4″| 22mm | Mangueras de conexión de acero inoxidable para instalación 1″| 28mm | Sal Suavizante de Agua Bolsa 25Kg | filtro de agua easy1 sistema de agua filtro de agua debajo del fregadero | Accesorios intercambiables de 3/4″ | 22mm | Accesorios intercambiables de 1″ | 28mm |
| Weight: | 28.5 kg |
| Dimensions: | 42 x 22 x 65 cm; 28.5 Kilograms |
| Model: | W2B200 |
| Part: | W2B200 |
| Colour: | White, Green |
| Pack Quantity: | 1 |
| Batteries Required: | No |
| Batteries Included: | No |
| Manufacture: | Water2buy |
| Colour: | White, Green |
| Dimensions: | 42 x 22 x 65 cm; 28.5 Kilograms |
| Quantity: | 1 |
So pleased with this.
We live in a hard water area and I used to hate the hard water marks that start to build up over everything that the water touches. We got a plumber to install it (it’s the first he’d done and I wish we’d used a more experienced one) and you have to get the fixing hoses separately (I got the wrong size initially but the plumber had the correct ones – I think they’re actually quite standard). This softener now sits in the cupboard under the sink in the utility room, and other than topping it up with salt every couple of months, I don’t give it a second thought. All of the hard water marks have disappeared and the shower, sink and taps all look very clean. You still get the odd white spot, but they’re salt and just wipe away. I haven’t noticed any difference in the taste of the water.
Very effective
I found it really easy to install, I’m not a plummer.
I had it for nearly 4 years, since installing I find that the toilets stay much cleaner without using descaler, the kettle doesn’t scale up at all, neither do our showerheads.
I haven’t timed it, but a 10kg bag of salt lasts for weeks.
A great produc
Great customer service
Really quick delivery and great customer service. Ideal that you can service yourself and that it has an app – great product and well priced!
Great Produc
I have bought this few years back and still going strong. Highly recommended.
Makes a difference
Been using it for a year. No more stains from hard water in the bathroom or kitchen, just occasionally check the salt levels.
Good product - Good Service
Good product, not the easiest to set up unless you have some understanding of plumbing. Luckily i had a plumber friend who nailed it in no time with the video guides.
Had a couple of tech support questions as i was too lazy to read the manual throughly. Got a quick response that explained everything i needed to know
Overall good product, good service.. more than happy x
easy to install, good support from Water2buy
Had a few issues but resolved with help from good online instructions
Should have bought one a lot sooner....
Always had in mind to buy one but it’s not until you have one installed that you really appreciate its value. I have mine plumbed so that the water for the whole house, hot and cold, runs through the water softener with a separate feed in the kitchen directly from the mains for drinking water.
As far as this particular brand is concerned, I bought it because it’s as a lot cheaper than other more popular brands but performs just as well.
A 20kg bag of salt lasts our household of 4 around 6-8 weeks so quite efficient and we no longer have to deal with London limescale!
Seriously, buy one – you won’t be disappointed. They only things to think about are how it will be plumbed in to get the best benefit (try to connect it so that every outlet has softened water), and who will plumb it in. If you’re good at DIY, you could fit it yourself or else you may need a plumber to connect it up for you.
Great Produc
Easy installation. Much better than the unit it replaced and due to the metering it uses far less salt as well.
Why would you pay more.....?
A really good water softener at a good price. In my experience it produces good soft water. I’ve looked at softeners that cost 3 times the price and more, but my sense is that this one is perfectly good enough. Why would you pay more? I’ve been using it now for a couple of years. It was straightforward to install in terms of the connections and instructions. My install space was tight and that made it awkward with my original piping, but otherwise install can be DIY. Seems to work well. No problems with it so far. Would happily rtecommend it.
Very impressed
I have had the water softener for 2 years now. The settings are easy to use, we use a small amount of salt, we do not need to use strong detergents for cleaning as there is no limescale build up with soft water. I am super satisfied with the quality of water in my house now! I recommend getting this softener to stop having harsh hard water at home.
Reliable and excellent customer suppo
The softener was easy to install and setup. It would appear to use less salt than our old softener.
After 4 years trouble free service it developed a fault that was quickly resolved by excellent customer service (thank you Steven)
I would recommend and definitely buy again.
Definitely recommend. Game-changing produc
We struggle with hard water build up which was really noticeable with limescale build up around taps and sinks. Although this was an initial investment to buy and install, it has been worth every penny and the maintenance just relies on topping it up with salt.
Fantastic soft wate
Tidy, easy to use softener, easy to install (though I had to cut a hole in the back of the under-sink cabinet for the pipes in order to get this fully in and the doors shut). I live in a very hard water area and used to have limescale deposits form really quickly, this has eradicated that and the water is now lovely and soft. I drink the water from this and have no issues with it, though I know some people don’t like drinking softened water..
Good value for money
Bought this when on Amazon offer to replace my old fixed timer softener
it was simple to fit as all the connections were the same and it did not need an overflow pipe
Uses a lot less salt than my old one and less water on a recycle
Definitely the best water softene
Very easy to install and I’m not a plumber. Our family now save a fortune on soaps, shower gels and shampoo because the water is so soft, we only need a minimal amount and now we get a lather that feels so soft.
Very Economical
We liked that it was easy to install. Instrctions straightforward. Economical to run. Requires very little space. All in all, we are more than totally satisfied. It does what it says it will do.
Excellent water softene
We live in a very hard water area (New Forest, UK) and suffered from rapid lime scale build up on our taps and shower. This unit has completely cured the problem. It was easy to fit – the 22mm connections give a good flow rate but it is important to avoid using flexible hoses with a small internal diameter. I took 22mm copper pipes all the way to the back of the softener and it works very well. Highly recommended for both value and effectiveness and there is also no noticeable change in water flavou
Easy to install, works well.
Had the unit over 2 years now. Once set according to your water hardness and for the number of people in the house you are ready to go. Set and forget.
Very Effective
Installed for a year now. Was easy to install (DIY). Considerable improvement in water quality and has proven very economical to run.
A superb product which does what it says on the tin. It was easy to order & delivery prompt.
The water in NR4 is very hard & a water softener is essential; this product was very competitively priced and was easy to install albeit by a plumber.
Should have got one years ago
Bought this because it was cheaper than the next model down, It is too big for us really but bigger is better isn’t it? fairly straight forward to fit if you don’t want it somewhere awkward like the cupboard at the top of the stairs (don’t ask. the missus’ idea) getting the correct reducers was the key, then there was the drains had to make an adapter to take the 2 drains into the waste pipe but a 3D printer was a bonus, then it’s fill with salt (50kg) set up the controls, just follow the settings on the app, and away you go, noticed a difference within the first couple of days in respect to tea and coffee, and washing glasses, we always had a little residue on them but now they’re fine, Can’t praise this enough wish we’d had one years ago
Poor instructions.
Be careful when setting up this product. At first I followed the printed instruction book that came with my unit.
I then usedy phones scanner that then took my onto a YouTube video again showing you how to set the unit up and its default settings……..which are different to the instructions.
Must admit it was made my water feel more silky which is nice as I live in a hard chalky water area. Even the wife has noticed how soft her hair is!!
The unit is a good purchase and I would of rated it 5 stars if it had not been for the conflicting information.
Would I recommend…..yes I would.
A bit big but OK
Simple, neat, easy to use. It won’t fit in a 500mm deep kitchen cupboard, I had to make a hole for the water pipes (see picture). The green lid is nice but as you can see in the picture its not installed as you cant remove it to fill the salt as it is too tall. On the plus side it meters the water usage and only regens when needed and salt usage is lower than the old unit and so far has not woken me up so quiet enough. If you can make it fit I would recommend it.
What caused me to purchase this water softener 7 years guarantee and the on line info of installation and operation, this made life a lot easier, the reason I purchased a softener was that the water supply was very hard I measured it using test kit it measured 373 which I looked up on line for this area, agreed with my measurement, tested after installation of water softener very low ie 10mm tap water added test kit one drop at a time first it turns move then after 20 drops blue bad. After installation the water did not turn move. very soft no more lime deposits, stops lime build up in shower thermostats, takes fine.
Working well
Good value water softener, got it in a flash sale so even better.
Really simple to install and set up with online assistance if required.
Definitely producing softer water and no leaks which is good!
Hopefully lasts longer than the BWT it has replaced.
Should have fitted one years ago!!!
We’ve just redecorated our bathroom and as we live in a very hard water area ( Southern Hampshire) we decided to fit the W2B 200 water softener. It was wasy to fit in our airing cupboard up stream of our combined boiler(don’t forget the flexi hose kit) There has been no drop in water pressure and the effects of the softener are immediately noticeable ( virtually no water marking, less shampoo and shower gel required and detergent for washing up/ washing machine)
The set-up is easy using the app which has some great help videos.
A 25kg bag of salt lasts 4-5 weeks in our 4 adult home.
We are really pleased with its performance after a couple of months use and can highly recommend it.
Excellent value for money
I’m very pleased indeed with my new Water2Buy W2B200 water softener as it’s actually better than the much more expensive water softener it replaces. The fact it already has bypass valves fitted and doesn’t need an overflow makes the plumbing easier and neater. Loading salt is now much easier than my previous block salt softener. Although not shown in the product photo the Water2Buy 22mm ‘Easy Installation kit’ I purchased came with 90 degree elbows already fitted. This was a great help because, as other reviewers have noted, the pipework at the back means the W2B200 does need almost the full depth of a standard 600mm deep kitchen cabinet. The supplied detailed instructions made it very easy to install and set up. I live in a very hard water area and my W2B200 is now providing me with perfect soft water. As the W2B200 also looks to be very sturdily constructed for a long life (it comes with a seven year guarantee) and is such excellent value for money I very highly recommended it to anyone needing their water softened.
Easy to fit and to set up. Just Works.
This does a good job in softening the water around the home, and has resulted in a significant reduction in limescale/ water staining on shower screens etc. Living in the London area, our water is extremely hard While water is softer, it doesn’t result in the same amount of lather one gets when using soap in a genuiine soft water area.
Salt usage is not excessive. 25kg lasts us for for 4 months or so.
Great water softener at a reasonable price!
It is a very good water softener and if you have little plumbing skills, you can install it yourself using the videos provided on Water2buy website. Very good customer service support for any questions on product. Comes with 7 year warranty which I hope I don’t have to use. Using it for last 1.5 years now and going good. Very good price and happy with the purchase.
Compact, good value, works well
I had this professionally installed. I live in a very very hard water area and this works really well. Water is really soft. The only downside is that drinking water can taste a little different but the benefits far out weigh tha
Good value
On the plus side, this is a low cost water softener which is easy to install and cheap to run. On the down side, the instructions are wrong. There is no separate overflow required, and the set up is now digital rather than the analogue in the instructions. Since these are positive improvements, I can’t see why they don’t just put an ammendment note in the box. Cheapest on amazon. The fitting kit is extra.
Highly recommended by Mumsne
I didn’t realise that the hoses had to be ordered separately, but Stephen from W2B phoned me & said the plumber can use washing machine hoses from any supplier. I haven’t moved into my house so can’t comment on the efficiency of the machine, but am delighted with the price & build quality.
Does what is says on the tin.
Very easy to fit. Live in a very hard water area (off the top of the scale). Softener work well with easy YouTube set-up and programming guide.
Does the trick
My plumber installed this water softener and said that it is a good machine and easy to install and set up.
After about a week, we could really notice the effectiveness of the system. Our shower is clean, the top shower spray is clean and the water comes out in straight lines!
The dish washer is cleaner. Washing hair is easy and doesn’t require after shampoo. we are going to save a lot of money on cleaning products that we now do not need. Every home should have a BWT water softener. It’s a necessity.
As with many other comments; the instruction leaflet/booklet and App are quite poor. This was a replacement of an existing water softener, so had all the correct fitting already in place. The English was not proofed read, as there are simple typo errors (size instead of side). The instructions omit many steps and are not correct in other areas. The first step is to fit the bypass flow valve. The instructions don’t tell you to fit the O-Ring to the first groove of the Bypass valve then apply the grease (this was obvious even for a non-plumber like me). The instructions don’t tell you that you really need to push the bypass valves in very hard until you hear a resounding click (spent a long time figuring out initially why it was so loose and would never make a water-proof seal). The instructions state that there are either 3 or 5 red clips that must stay in place. For the W2B200 Metered, they’re in fact 7 red clips. Very important that the clips under the bypass valves are in place (as these are not shown in the diagrams); otherwise when you switch on the water, the valve switches explode out and the wife gets a soaking (my first basic and probable error). Valves go back in ok, and when the clips were inserted and the water turned on; all was ok. The newer models seem to have a different brine tube in the tank to that shown in the diagrams. There is a bit of tape holding the lid on it; wasn’t sure if this needed to be removed, so left it on. Settings were simple to do and the instructions pretty clear in this instance. No leaks after 24 hrs and a regeneration seemed to have occurred during the night, as salt level had gone down a bit. Wish there was a way of being able to swivel just the display part, as the display has ended up facing the back of the cupboard because of the extra length the bypass valves have on the fittings. Also was not able to fit the green lid under a normal kitchen cupboard without having a lot of faff dragging it out of the cupboard each time you wanted to fill it with salt.
Nice little unit, easy to instal, just add salt and it looks after itself.
Just the right size for our 3 bed bungalow. Keep forgetting it’s there.
Ideal for hard water areas
Easy to order via Amazon and arrived quickly.
Where I live the water is classed as ‘very hard’, and have to use a lot of shampoo, shower gel, washing machine detergents, but which left residue and scale on the taps. Since using the Water2buy softener the difference is amazing. The water feels soft, I now use a fraction of soaps etc, the scale on the taps and kitchen sink has disappeared. I wouldn’t be without it now.
Works as stated and easy to install.
Fed up of limescale so did some research on Water Softeners.
Easy to install and also put in a bypass. Limescale free kettles, washing machine and no more limescale on bathroom surfaces or in the toilet.
Have had the softener 2-3 years now and run a resin cleaner through it once a year for maintenance. Has given me no problems, fit and almost forget 🙂
Just one thing…..if the height and depth could be reduced around 10cm and the unit made wider to compensate that would be ideal. Have a shorter but wider resin unit ? It was such a tight fit in the cupboard.
Don't trust the instructions
As with many other comments; the instruction leaflet/booklet and App are quite poor. This was a replacement of an existing water softener, so had all the correct fitting already in place. The English was not proofed read, as there are simple typo errors (size instead of side). The instructions omit many steps and are not correct in other areas. The first step is to fit the bypass flow valve. The instructions don’t tell you to fit the O-Ring to the first groove of the Bypass valve then apply the grease (this was obvious even for a non-plumber like me). The instructions don’t tell you that you really need to push the bypass valves in very hard until you hear a resounding click (spent a long time figuring out initially why it was so loose and would never make a water-proof seal). The instructions state that there are either 3 or 5 red clips that must stay in place. For the W2B200 Metered, they’re in fact 7 red clips. Very important that the clips under the bypass valves are in place (as these are not shown in the diagrams); otherwise when you switch on the water, the valve switches explode out and the wife gets a soaking (my first basic and probable error). Valves go back in ok, and when the clips were inserted and the water turned on; all was ok. The newer models seem to have a different brine tube in the tank to that shown in the diagrams. There is a bit of tape holding the lid on it; wasn’t sure if this needed to be removed, so left it on. Settings were simple to do and the instructions pretty clear in this instance. No leaks after 24 hrs and a regeneration seemed to have occurred during the night, as salt level had gone down a bit. Wish there was a way of being able to swivel just the display part, as the display has ended up facing the back of the cupboard because of the extra length the bypass valves have on the fittings. Also was not able to fit the green lid under a normal kitchen cupboard without having a lot of faff dragging it out of the cupboard each time you wanted to fill it with salt.
Very good, economical water softene
Really good product, after sales support is excellent. Would not hesitate in recommending their products.
Excellent softene
I am very happy with my water2buy softener. Very easy to install. Well made unit. Works 100%. Stopped absolutely all of the limescale.
Good value softene
Easy to install and use water softener. Softens the water very well.
Quite a nice tidy looking machine, that fits into the corner of my assuring cupboard
Very good water softene
It does work very well and I was very surprised to find the difference in the water, very sof
Very pleased
As we are a two-person household, we bought the W2B 200. That was five years ago and we have been well satisfied. It was simple to install and to input the settings. If there’s any confusion over this, I recommend watching the many helpful videos by W2B on YouTube. The water softener has given us good service for five years and looks set to continue. One word of advice is to do two maintenance procedures. First is to clean the salt chamber every two years as recommended by W2B. The other is to run regular deep cleans of the resin chamber, using the SoftTec liquid sold by W2B. It’s a very simple procedure that clears any build-up of muck in the resin. Just to add, I have found W2B very helpful whenever I have sought advice from them. Overall, we are very pleased with the water softener and have no hesitation in recommending it.
Seems to be doing the job
Not that easy to install maybe and you have to order the fitting hoses separately. It took my plumber a couple of days to fit, one way and another. As others have commented, the plastic box and lid seem a bit flimsy. But all is up and running at a relatively reasonable price. The system seems to work as it should. The proof is that I can now actually wet shave, which I couldn’t before!
Seems to be doing the job
Not that easy to install maybe and you have to order the fitting hoses separately. It took my plumber a couple of days to fit, one way and another. As others have commented, the plastic box and lid seem a bit flimsy. But all is up and running at a relatively reasonable price. The system seems to work as it should. The proof is that I can now actually wet shave, which I couldn’t before!
Completely cleared up the limescale in my house.
Installed pretty easily and neatly under my kitchen sink. I live in a very hard water area but noticed that after 2-3 weeks that chunks of limescale were clearing out of my kettle and there was much less soap scum in the kitchen sink and bathroom.
Easy to add salt in as well. Very happy with it.
Great water Softner but the App is useless!!
Great water softener and does exactly what it says. Instructions for testing the water hardness not included in the instruction manual so it took a while to work this out!!
But the real disappointment is app only takes you to the web site and has no useful conection to the devise. It’s not WiFi connected as you would expect! So there is no real time information about how the softner is performing or when it is going to recharge! I thought the reminders to put in more salt should be real, but they are not.
This is a five star water softener but can only give it 4 due to the false hope that it was connected to the app!!
Great water softene
I’d been thinking about getting a water softener for years, and in 2019 I bought this one.
Easy to install, and has been great – uses quite a lot of salt, but feels like it’s worth it.
Water2buy customer services are great too, always happy to help and offer advice.
Very pleased with this purchase.